Summary
Overview
Work History
Education
Skills
Timeline
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Madhav Mohan

Service Engineer(Mechanical Engineering)
NewDelhi

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Technical Service Engineer (Customer Relations)

MARUTI SERVICE MASTER(OWNED BY MSIL)
Newdelhi
11.2020 - Current
  • Developed comprehensive documentation for all completed tasks, contributing to an organized knowledge base for the team.
  • Provided on-site support during critical installations, ensuring smooth transitions for clients.
  • Maintained accurate records of work orders, ensuring clear communication between departments regarding task progress and completion status.
  • Participated in root cause analysis meetings to identify areas of concern and develop corrective action plans.
  • Reduced downtime for clients by effectively managing service requests and providing timely solutions.
  • Implemented continuous improvement initiatives within the department, leading to increased productivity levels among technicians.
  • Enhanced system performance by troubleshooting and resolving technical issues promptly.
  • Proactively identified areas for process improvement, leading to the implementation of new strategies that increased departmental efficiency.
  • Collaborated with cross-functional teams to improve product quality, leading to fewer service calls.
  • Streamlined processes by developing and implementing new procedures for the Technical Service team.
  • Developed strong relationships with key accounts through consistent high-quality service delivery.
  • Boosted customer satisfaction with proactive communication and prompt resolution of technical concerns.
  • Optimized equipment reliability through regular maintenance checks and timely repairs.
  • Liaised with vendors, suppliers, and manufacturers as needed to ensure proper equipment operation or obtain necessary parts for repair.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Resolved customer complaints in prompt, polite and professional approach.
  • Trained and supervised staff on equipment maintenance and safety procedures.
  • Configured and modified product systems to meet customer-specific needs.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.

Service Engineer Trainee

Magic Auto Pvt Ltd(Auth . Dealer Of MSIL)
New Delhi
08.2020 - 10.2021
  • Enhanced customer satisfaction by providing timely and effective technical support.
  • Facilitated seamless installations and upgrades, liaising with clients to understand specific requirements thoroughly.
  • Optimized equipment performance with meticulous calibration and fine-tuning procedures.
  • Improved system efficiency by conducting regular maintenance and troubleshooting activities.
  • Enhanced workflow efficiency by optimizing scheduling processes based on technician availability and client needs.
  • Increased operational effectiveness through the implementation of improved preventive maintenance strategies.
  • Excelled in deadline-driven environments, ensuring all equipment repairs were completed within specified timeframes without compromising quality.
  • Collaborated with cross-functional teams to resolve complex technical problems efficiently.
  • Boosted client retention by delivering exceptional communication and follow-up on service requests.
  • Reduced downtime, identifying root causes of issues and implementing prompt solutions.
  • Elevated team morale by promoting a collaborative work environment focused on knowledge sharing and professional growth.
  • Expedited issue resolution times, utilizing advanced problem-solving methodologies to identify optimal solutions quickly.
  • Facilitated continuous improvement initiatives within the service department, sharing best practices and lessons learned from challenging projects regularly.
  • Contributed to higher equipment reliability by executing thorough diagnostic assessments on malfunctioning systems.
  • Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
  • Dismantled defective machines and equipment and installed new or repaired parts.
  • Investigated and corrected mechanical problems with machinery.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Education

Secondary Level(10th) - Maths,Science,English,Sanskrit,Social Science

St.Joseph's Public School
Samastipur BR
04.2009 - 04.2010

B.Tech - Mechanical Engineering

Kurukshetra University (GGGI)
Haryana
08.2013 - 06.2017

Senior Secondary(12th) - Physics,Maths,Chemistry,English,Painting

St.Joseph's Public School
Samastipur BR
04.2010 - 05.2012

Skills

    Customer Support

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Timeline

Technical Service Engineer (Customer Relations)

MARUTI SERVICE MASTER(OWNED BY MSIL)
11.2020 - Current

Service Engineer Trainee

Magic Auto Pvt Ltd(Auth . Dealer Of MSIL)
08.2020 - 10.2021

B.Tech - Mechanical Engineering

Kurukshetra University (GGGI)
08.2013 - 06.2017

Senior Secondary(12th) - Physics,Maths,Chemistry,English,Painting

St.Joseph's Public School
04.2010 - 05.2012

Secondary Level(10th) - Maths,Science,English,Sanskrit,Social Science

St.Joseph's Public School
04.2009 - 04.2010
Madhav MohanService Engineer(Mechanical Engineering)