Madhav Mohan
Service Engineer(Mechanical Engineering)
NewDelhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Technical Service Engineer (Customer Relations)
MARUTI SERVICE MASTER(OWNED BY MSIL)
Newdelhi
11.2020 - Current
- Developed comprehensive documentation for all completed tasks, contributing to an organized knowledge base for the team.
- Provided on-site support during critical installations, ensuring smooth transitions for clients.
- Maintained accurate records of work orders, ensuring clear communication between departments regarding task progress and completion status.
- Participated in root cause analysis meetings to identify areas of concern and develop corrective action plans.
- Reduced downtime for clients by effectively managing service requests and providing timely solutions.
- Implemented continuous improvement initiatives within the department, leading to increased productivity levels among technicians.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Proactively identified areas for process improvement, leading to the implementation of new strategies that increased departmental efficiency.
- Collaborated with cross-functional teams to improve product quality, leading to fewer service calls.
- Streamlined processes by developing and implementing new procedures for the Technical Service team.
- Developed strong relationships with key accounts through consistent high-quality service delivery.
- Boosted customer satisfaction with proactive communication and prompt resolution of technical concerns.
- Optimized equipment reliability through regular maintenance checks and timely repairs.
- Liaised with vendors, suppliers, and manufacturers as needed to ensure proper equipment operation or obtain necessary parts for repair.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Resolved customer complaints in prompt, polite and professional approach.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Configured and modified product systems to meet customer-specific needs.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
Service Engineer Trainee
Magic Auto Pvt Ltd(Auth . Dealer Of MSIL)
New Delhi
08.2020 - 10.2021
- Enhanced customer satisfaction by providing timely and effective technical support.
- Facilitated seamless installations and upgrades, liaising with clients to understand specific requirements thoroughly.
- Optimized equipment performance with meticulous calibration and fine-tuning procedures.
- Improved system efficiency by conducting regular maintenance and troubleshooting activities.
- Enhanced workflow efficiency by optimizing scheduling processes based on technician availability and client needs.
- Increased operational effectiveness through the implementation of improved preventive maintenance strategies.
- Excelled in deadline-driven environments, ensuring all equipment repairs were completed within specified timeframes without compromising quality.
- Collaborated with cross-functional teams to resolve complex technical problems efficiently.
- Boosted client retention by delivering exceptional communication and follow-up on service requests.
- Reduced downtime, identifying root causes of issues and implementing prompt solutions.
- Elevated team morale by promoting a collaborative work environment focused on knowledge sharing and professional growth.
- Expedited issue resolution times, utilizing advanced problem-solving methodologies to identify optimal solutions quickly.
- Facilitated continuous improvement initiatives within the service department, sharing best practices and lessons learned from challenging projects regularly.
- Contributed to higher equipment reliability by executing thorough diagnostic assessments on malfunctioning systems.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Investigated and corrected mechanical problems with machinery.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
Secondary Level(10th) - Maths,Science,English,Sanskrit,Social Science
St.Joseph's Public School
Samastipur BR 04.2009 - 04.2010
B.Tech - Mechanical Engineering
Kurukshetra University (GGGI)
Haryana 08.2013 - 06.2017
Senior Secondary(12th) - Physics,Maths,Chemistry,English,Painting
St.Joseph's Public School
Samastipur BR 04.2010 - 05.2012
Skills
Customer Support
Timeline
Technical Service Engineer (Customer Relations)
MARUTI SERVICE MASTER(OWNED BY MSIL)
11.2020 - Current
Service Engineer Trainee
Magic Auto Pvt Ltd(Auth . Dealer Of MSIL)
08.2020 - 10.2021
B.Tech - Mechanical Engineering
Kurukshetra University (GGGI)
08.2013 - 06.2017
Senior Secondary(12th) - Physics,Maths,Chemistry,English,Painting
St.Joseph's Public School
04.2010 - 05.2012
Secondary Level(10th) - Maths,Science,English,Sanskrit,Social Science
St.Joseph's Public School
04.2009 - 04.2010
Similar Profiles
RAHUL RAJRAHUL RAJ
Automobile Service Technician at C J Maruti Suzuki Service CentreAutomobile Service Technician at C J Maruti Suzuki Service Centre
ABHISHEK INGALEABHISHEK INGALE
Service Advisor at Maruti Suzuki Service Centre, Chowgule Ind. Ltd.Service Advisor at Maruti Suzuki Service Centre, Chowgule Ind. Ltd.
ALLWIN C ELIYASALLWIN C ELIYAS
Sales Advisor at SAI SERVICE MARUTI SUZUKI PVT LTDSales Advisor at SAI SERVICE MARUTI SUZUKI PVT LTD