Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Technical Service Engineer (Customer Relations)
MARUTI SERVICE MASTER(OWNED BY MSIL)
Newdelhi
11.2020 - Current
Developed comprehensive documentation for all completed tasks, contributing to an organized knowledge base for the team.
Provided on-site support during critical installations, ensuring smooth transitions for clients.
Maintained accurate records of work orders, ensuring clear communication between departments regarding task progress and completion status.
Participated in root cause analysis meetings to identify areas of concern and develop corrective action plans.
Reduced downtime for clients by effectively managing service requests and providing timely solutions.
Implemented continuous improvement initiatives within the department, leading to increased productivity levels among technicians.
Enhanced system performance by troubleshooting and resolving technical issues promptly.
Proactively identified areas for process improvement, leading to the implementation of new strategies that increased departmental efficiency.
Collaborated with cross-functional teams to improve product quality, leading to fewer service calls.
Streamlined processes by developing and implementing new procedures for the Technical Service team.
Developed strong relationships with key accounts through consistent high-quality service delivery.
Boosted customer satisfaction with proactive communication and prompt resolution of technical concerns.
Optimized equipment reliability through regular maintenance checks and timely repairs.
Liaised with vendors, suppliers, and manufacturers as needed to ensure proper equipment operation or obtain necessary parts for repair.
Reviewed technical documentation to complete equipment maintenance and repair.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Resolved customer complaints in prompt, polite and professional approach.
Trained and supervised staff on equipment maintenance and safety procedures.
Configured and modified product systems to meet customer-specific needs.
Assisted customers in troubleshooting product issues and provided timely technical support.
Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
Service Engineer Trainee
Magic Auto Pvt Ltd(Auth . Dealer Of MSIL)
New Delhi
08.2020 - 10.2021
Enhanced customer satisfaction by providing timely and effective technical support.
Facilitated seamless installations and upgrades, liaising with clients to understand specific requirements thoroughly.
Optimized equipment performance with meticulous calibration and fine-tuning procedures.
Improved system efficiency by conducting regular maintenance and troubleshooting activities.
Enhanced workflow efficiency by optimizing scheduling processes based on technician availability and client needs.
Increased operational effectiveness through the implementation of improved preventive maintenance strategies.
Excelled in deadline-driven environments, ensuring all equipment repairs were completed within specified timeframes without compromising quality.
Collaborated with cross-functional teams to resolve complex technical problems efficiently.
Boosted client retention by delivering exceptional communication and follow-up on service requests.
Reduced downtime, identifying root causes of issues and implementing prompt solutions.
Elevated team morale by promoting a collaborative work environment focused on knowledge sharing and professional growth.
Facilitated continuous improvement initiatives within the service department, sharing best practices and lessons learned from challenging projects regularly.
Contributed to higher equipment reliability by executing thorough diagnostic assessments on malfunctioning systems.
Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
Dismantled defective machines and equipment and installed new or repaired parts.
Investigated and corrected mechanical problems with machinery.
Reviewed technical documentation to complete equipment maintenance and repair.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.