Madhav Nallan Chakravarthy
Hyderabad
Summary
Perceptive and logical data analyst with proven ability to communicate with both technical professionals and end users to identify and translate business requirements. Offering 5 years of experience driving data accuracy and integrity. Proven ability to build and lead teams of talented professionals to develop valuable process solutions to meet business objectives.
Overview
7
7
years of professional experience
Work History
Senior application support specialist
GHX India
07.2023 - Current
- Maintained system compliance with legal requirements and company security standards.
- Reduced credit risk by implementing robust assessment strategies and monitoring credit exposure.
- Performed credit reviews on corporations to assess financial conditions.
- Escalated areas of concern through appropriate internal or external channels.
- Worked consistently in line with regulatory guidelines to support company compliance.
- Oversaw maintenance of organization's facilities to guarantee compliance with industry regulations.
- Responded to compliance-related queries, keeping up to date with changes to regulations.
- Determined business exposure and risk profiles, adhering to current policies and risk appetite.
- Prepared and analyzed periodic reports, outlining various risk evaluations for management and stakeholders.
- Reviewed competitor practices and industry benchmarks to ensure alignment with best-in-class standards for efficient credit risk management.
- Work on Salesforce ticketing tool to ensure check user/customer request in database.
- Run SQL queries to check requested issues and solve.
Quality Analyst
Unisys Global India Pvt. Ltd
03.2021 - 06.2023
- Completed assurance and compliance checks with meticulous attention to detail.
- Enhanced credit risk management by analyzing financial statements and conducting thorough due diligence.
- Actively participated in industry forums, knowledge-sharing events, and seminars to remain updated on new trends impacting the field of credit risk management.
- Maintained accurate and detailed compliance records.
- Ensured company policies were implemented and adhered to.
- Conducted intensive audits and risk assessments to identify and minimize non-compliance.
- Analyze and report testing results weekly with charts, using Salesforce.
- Collect all essential statistics required and identify RCA (Root cause analysis) method to identify defect
- Creating internal dashboards using MS Excel to maintain reviewers audit data to provide process insights
- Supported senior management in making informed credit decisions by providing accurate and timely risk reports.
- Assessed credit risk and analyzed financial statements.
Service desk analyst
Unisys Global India Pvt. Ltd.
03.2021 - 06.2023
- Ticket creation, modification and deletion for real estates related to Cushman and Wakefield global properties
- Technical assistance to clients and users
- Solving technical issues via remote assistance via team viewer
- Identify and diagnose issues and problems of users in different streams of business requirement
- Advise users on appropriate course of action via chat, call or remote
- Monitor issues from start to resolution depending on issue of end user or client
- Escalate ticket or chat or call to next level team for appropriate support if needed
- Ensuring user queries or issues are captured, validated, and triaged for further processing
- Ensuring that various types of information are communicated to users through appropriate channels
- Acting as point of contact to support service users and reporting issues, requesting information, access, or other services
- Uses experience to address user problems and interrogates database for potential solutions
- Maintains records, informs users about process and advises relevant persons of actions taken.
Customer Service Operations - Level 1 Analyst
Concentrix India
02.2018 - 03.2020
- Coordinate with the Engineering team and provide the Ideas and Opportunities for Process improvement
- Been Promoted as Tier 2 and handled more complex activities and escalated it to Tier 3 (Client end) when required
- Actively mentored and supervised team to deliver effectively (Mentor - Mentee Program)
- Analyzed and created the Daily and Weekly reports for Management Tracking
- Acted as IDP SME as per the Project requirement
- I had an opportunity to work closely with the Clients, to schedule and manage on what is happening in the social media which helped as the Inputs for the New Business
- Been part of the UAT of a Review Tool with the Engineering team and ensured the successful Go-Live
- Consistently recognized by Management and Client for the Performance and Awarded as Best Performer twice
- Also worked as a Content Reviewer - Job role is to review the Content as per the Policies and guidelines and ensure the Platform is safe for the viewers.
Education
Bachelor of Business Administration - Administration
EThames Degree College Hyderabad
07.2014
Skills
- Data reporting
- Compliance regulations
- Risk and compliance management
- Knowledge of Salesforce Administration and Service Now
- Incident reporting systems
- Excel proficiency
- Operational risk management
Accomplishments
- 2 Best performer awards.
- Had opportunity to travel to Singapore and complete a project.
Languages
English
Fluent
Hindi
Fluent
Telugu
Fluent
Interests
- Photography
- Travelling
Personal Information
Name & contact
Timeline
Senior application support specialist
GHX India
07.2023 - Current
Quality Analyst
Unisys Global India Pvt. Ltd
03.2021 - 06.2023
Service desk analyst
Unisys Global India Pvt. Ltd.
03.2021 - 06.2023
Customer Service Operations - Level 1 Analyst
Concentrix India
02.2018 - 03.2020
Bachelor of Business Administration - Administration
EThames Degree College Hyderabad
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