Madhavan Balakrishnan
Bangalore
Summary
Associate manager with 12 years of progressive experience in accounts receivable, focusing on credit control, billing, and collections. Led a team of billing professionals to enhance productivity and minimize errors, resulting in improved operational quality. Proven track record in reducing DSO and managing large AR portfolios while maintaining compliance with financial regulations. Skilled in process automation, dispute resolution, and fostering strong customer relationships to drive efficiency.
Overview
4
4
Languages
1
1
Certification
13
13
years of professional experience
Work History
Associate Manager - Finance & Accounts
Resilience Health Pvt Ltd.
Bangalore
11.2023 - Current
- Manage end-to-end accounts receivable: billing, collections, disputes, cash application, reporting.
- Manage high-value accounts and complex billing structures across portfolios.
- Monitor billing cycles, outstanding payments, and complete account reconciliations.
- Prepare and review AR ageing reports; escalate high-risk accounts immediately.
- Monitored DSO and delinquency; initiated collection actions for overdue accounts to minimise risk.
- Set billing schedules to generate and send accurate invoices on time.
- Lead and supervise billing team daily; assign tasks and monitor output.
- Coach, mentor, and review performance; recognise and reward strong contributors.
- Established KPI targets, tracked progress, and ensured timely reporting.
- Compiled billing reports, KPIs, and performance dashboards for stakeholder review.
- Validate contract terms, pricing, and tax details; update billing spreadsheets.
- Process sales orders promptly and release items from suspense buckets.
- Resolved billing escalations by investigating discrepancies and liaising with relevant stakeholders. by resolving discrepancies with clear documentation.
- Participate in hiring, onboarding, and performance reviews for billing roles.
- Coordinated operations between departments to streamline billing processes and enhance efficiency., sales, and customer service to resolve disputes quickly.
- Facilitate customer communication with business managers to speed payments.
- Develop credit policies, minimise bad debt exposure, and review credit limits.
- Support internal and external AR audits with required evidence.
Account Receivable support
Randstad India Pvt Ltd(3M India Limited)
Bangalore
11.2021 - 11.2023
- Lead daily payment reminder calls and email follow-ups to customers.
- Performed daily reconciliation of bank receipts, AR ledger, and cash application to maintain financial accuracy.
- Generated AR ageing reports and coordinated sales order releases to ensure timely billing.
- Coordinate weekly ACH deposit schedules with franchise and processing stakeholders.
- Facilitated invoice dispute resolution through collaboration with sales and operations teams for effective problem-solving.
- Approve sales return credit and debit notes to protect posting accuracy.
- Oversee suspense account movements and keep unapplied cash reporting current.
- Own bank guarantee and security deposit records for audit readiness.
- Own Form 26 reconciliation to keep statutory records current.
- Oversee bill of entry preparation and submission for LC payments.
- Direct ongoing collaboration with sales teams to improve customer service delivery.
Accounts & Office Executive
Winterhalter India Pvt Ltd.
Bangalore
12.2017 - 10.2021
- Maintained comprehensive daily records of sales, service billing, and bookkeeping for branch operations.
- Followed up on customer payments and resolved outstanding billing issues to ensure timely cash flow.
- Prepare sales and service quotations for customer requests.
- Organised and filed GST and TDS documents systematically, enhancing retrieval efficiency. and keep supporting records updated.
- Process sales and service team travel reimbursements promptly.
- Maintain machine and spare part stock inventory and reorder thresholds.
- Coordinate with logistics for dispatch matching and document handover.
- Support internal and external audit requests with required documentation.
Assistant Accountant
Kitchen Solutions
Bangalore
02.2014 - 11.2017
- Maintained month-end book closing support, contributing to timely reporting and reconciliation.
- Post credit and debit note entries to keep accounts up to date.
- Supported daily sales and service invoice generation, ensuring accurate billing outputs.
- Prepared sales and service quotations, facilitating customer review and approval.
- Assisted in verifying accuracy of materials and spare parts inventory records.
Education
B. Com - Commerce
Bharathidasan University
01-2020
M.Sc - Mathematics
Manonmaniyam Sundharnar University
01-2019
B.Sc - Mathematics
Sacred Heart College
01-2010
Skills
- Office software proficiency
- Data analysis and reporting
- Presentation skills in PowerPoint
- Email communication via Outlook
- Windows OS expertise
- Oracle applications knowledge
- SAP B1 experience
- QuickBooks financial management
- Tally ERP proficiency
- KPI tracking and analysis
Languages
Tamil
English
Kanada
Hindi
Custom
madhavanb03
Certification
- Accounts Receivable Management
Personal Information
- Passport Number: L1015797
- Notice Period: 60 Days
Timeline
Associate Manager - Finance & Accounts
Resilience Health Pvt Ltd.
11.2023 - Current
Account Receivable support
Randstad India Pvt Ltd(3M India Limited)
11.2021 - 11.2023
Accounts & Office Executive
Winterhalter India Pvt Ltd.
12.2017 - 10.2021
Assistant Accountant
Kitchen Solutions
02.2014 - 11.2017
B. Com - Commerce
Bharathidasan University
M.Sc - Mathematics
Manonmaniyam Sundharnar University
B.Sc - Mathematics
Sacred Heart College