Madhavi N HN
Bangalore
Summary
Dynamic professional with a strong background in education and order management, having excelled at Delhi Public School and Infosys Technologies Ltd. Proven expertise in SAP and exceptional problem-solving abilities, coupled with effective communication skills, drive customer satisfaction and operational efficiency. Adaptable and results-oriented, consistently achieving high standards in diverse environments.
Overview
20
20
years of professional experience
Work History
Mathematics Faculty
Delhi Public School
Bangalore
01.2014 - Current
- Taught Mathematics to middle and senior school students, fostering logical reasoning and problem-solving skills.
- Maintained academic records, coordinated assessments, and participated in curriculum planning.
- Developed strong communication, mentoring, and classroom management skills.
- Adapted to digital tools and platforms for virtual teaching and learning.
Return Material Authorization Executive
Tyco Electronics
Bangalore
01.2011 - 01.2012
- Handled RMA processes including return approvals, replacements, and customer coordination.
- Worked closely with logistics, warehouse, and customer support teams.
- Ensured compliance with company policies and service-level agreements.
Order Management & RMA Specialist
Infosys Technologies Ltd.
Bangalore
01.2006 - 01.2010
- Managed global order processing, product returns, and client communication.
- Coordinated across departments to resolve order discrepancies and ensure timely delivery.
- Maintained SAP-based records and generated reports for business analysis.
- Ensured high customer satisfaction through prompt and effective resolution of issues.
Education
B.Sc. -
Kuvempu University
B.Ed. -
Singhania University
Skills
- Order Management Systems (SAP, Oracle)
- Return Material Authorization (RMA)
- Customer Service & Communication
- Microsoft Office Suite
- Problem Solving & Time Management
- Teaching & Training
- Adaptability and Multitasking
Languages
- English, Hindi and Kannada Fluent
- [Any Regional Languages], [Proficiency Level]
Strengths
- Blend of corporate and academic experience
- Excellent interpersonal and team collaboration skills
- Quick learner and technology-friendly
Strong analytical and documentation skills
- Willingness to re-skill and adapt to new roles
Timeline
Mathematics Faculty
Delhi Public School
01.2014 - Current
Return Material Authorization Executive
Tyco Electronics
01.2011 - 01.2012
Order Management & RMA Specialist
Infosys Technologies Ltd.
01.2006 - 01.2010
B.Sc. -
Kuvempu University
B.Ed. -
Singhania University
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