Madhavi Reddy Eragam
Hyderabad
Summary
I have 14 years of experience in financial services, seven of which were at ICICI Bank. My expertise lies in KYC review, sanctions screening, and transaction monitoring. I am seeking a position in financial crime compliance where I can apply my skills and knowledge to help my organization grow and develop my career in financial crime risk management. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Team Leader for Transaction Monitoring and Screening
Teleperformance
Hyderabad
2 2022 - 11.2023
- Lead a team of compliance analysts in monitoring and reviewing transactions for suspicious activity, ensuring compliance with AML regulations.
- Monitor and evaluate daily performance to ensure adherence to SLA expectations
- Conduct regular one-on-one meetings, team meetings, and performance reviews to provide feedback and guidance
- Identify opportunities for process improvement within the FinCrime analysis framework
- Challenge existing processes and procedures, driving initiatives for continuous enhancement
- Collaborate with team members to implement improvements and ensure streamlined operations
- Organize team meetings and drive PKT to share best practices, fill knowledge gaps & exceptional scenario discussions
- Constantly working on QC to meet the 98% given quality by Client
- Conduct quality control reviews of transaction monitoring alerts and sanctions screening cases to ensure accuracy and completeness.
- Monitor and analyze team and individual performance metrics
- Demonstrate leadership qualities by going above and beyond the role's expectations
- Take ownership of challenging problems and seek resolutions to ongoing issues
- Helping analyst in Investigating the transactions of the customer if customer is meeting threshold limits
- Provide ongoing training and mentorship to team members, enhancing their skills and knowledge in AML and sanctions compliance.
- We work on US and international customer whoever is using the crypto currencies
- Giving ideas to streamline the process and decreasing the AHT.
Team Leader in ICICI Bank (KYC Operations
ICICI Bank
06.2015 - 12.2020
- Conducted comprehensive KYC due diligence for high-risk clients, including PEPs and large corporations, ensuring compliance with regulatory requirements.
- Performed enhanced due diligence (EDD) for complex client profiles, utilizing various tools and databases such as World-Check.
- Identification of suspicious or unusual transactions, non-compliant activity, or increased compliance risk.
- Assisted in the development and implementation of new KYC policies and procedures to improve compliance processes.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Collaborated with the compliance team to address and mitigate potential risks related to client onboarding and ongoing monitoring.
- Strong understanding of KYC/AML regulations and regulatory requirements.
Senior Executive
ICICI Bank
09.2011 - 06.2015
- Customer service in a trading platform for ensuring a smooth and satisfying user experience.
- Known for comprehensive support options including live chat, phone support, and an extensive knowledge base.Offers a variety of educational resources such as webinars and market commentary.
- Round-the-clock support to cater to global users across different time zones.Quick response times to minimize downtime and trading interruptions.
- Quick response times to minimize downtime and trading interruptions.Tailored advice and assistance based on individual trading history and preferences.
- Regular updates on platform changes, maintenance schedules, and new features.Notifications about market events, trading opportunities, and risk management tips.Alerts and warnings about potential security threats or market volatility.
Customer care officer – Direct sales @Sulekha. Com
Sulekha.com
09.2010 - 08.2011
- Experience in generating Leads to sales team
- Experience in explanation how to register the business ads in Sulekha.com to customers through telephonic and direct walk-in customers
- Having experience of generating two conversion leads per day.
Auditor – Insurance Product @Kankei Relationship Marketing services Pvt Ltd.
Kankei Relationship Marketing services Pvt Ltd.
04.2009 - 05.2010
- Experience in conducting follow up procedures with customers whether the Relationship manager has arrived on time and product explanation was satisfied or not
- Experience in interacting with various stake holders including management, Direct sales team to discuss audit findings and address any concerns or questions
- Experience in preparing a report in excel format of summarizing their findings, Observations and this report is shared EOD to management, Direct sales team and other stake holders.
Customer Care Officer – Insurance Product @Kankei Relationship Marketing services Pvt Ltd.
Kankei Relationship Marketing services Pvt Ltd.
07.2006
- Experience in selling life insurance products of ICICI Prudential Life
- Experience in generating 10 to 15 leads per day
- Awarded for best lead generation in qualities and quantities perspective
- Providing guidance to customers about life insurance and ULIP plans, assisting customers about required documentation and also assisting customers about Relationship manager visit
- Experience in Maintain the detail records of customer interactions, complaints and resolutions in the CRM system.
Education
B.Sc - Genetics
Osmania University
Hyderabad, Telangana 06.2001 - 04.2004
Bi.P.C -
Royal Junior College
HyderabadSSC - undefined
Shivaji Vidya Peeth
Skills
KYC
Sanction screening
Transaction monitoring
Customer Due Diligence
PEP Screening
Anti Money Laundering
Customer Engagement
Problem solving skills
Awareness in Power BI
Excellent problem-solving abilities
Customer service background
Microsoft Excel
PowerPoint presentation
Certification
Personal and interpersonal Effectiveness
Domain
BFSI
Personal Information
Marital Status: Married
Disclaimer
I hereby declare that all the above information is correct accurate. I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.
Timeline
Team Leader in ICICI Bank (KYC Operations
ICICI Bank
06.2015 - 12.2020
Senior Executive
ICICI Bank
09.2011 - 06.2015
Customer care officer – Direct sales @Sulekha. Com
Sulekha.com
09.2010 - 08.2011
Auditor – Insurance Product @Kankei Relationship Marketing services Pvt Ltd.
Kankei Relationship Marketing services Pvt Ltd.
04.2009 - 05.2010
Customer Care Officer – Insurance Product @Kankei Relationship Marketing services Pvt Ltd.
Kankei Relationship Marketing services Pvt Ltd.
07.2006
B.Sc - Genetics
Osmania University
06.2001 - 04.2004
Team Leader for Transaction Monitoring and Screening
Teleperformance
2 2022 - 11.2023
Bi.P.C -
Royal Junior College
SSC - undefined
Shivaji Vidya Peeth
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