Summary
Overview
Work History
Education
Skills
Patents and Publications
Most Recent Awards
Timeline
Generic
Madhavi Shankar

Madhavi Shankar

Business Intelligence, Data/Process Mining, Process Excellence, Digital Transformation
Bengaluru

Summary

Excellent track record in Business Intelligence, Digital/Process Transformation, driving strategic initiatives to support corporate growth and revenue. Collaborate with various stakeholders to evaluate, (re)design and implement business processes leveraging state of the art tools around Business and Process Intelligence to gain valuable insights and improvements. Skill set encompasses business intelligence, process redesign, transformation, outsource transitions, and the successful implementation of new technologies and automation through ML, Process Mining, RPA/ERP integrations.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Senior Manager - Business Insights and Engineering

Saksoff5th ( A HBC Company)
01.2023 - Current
  • Responsible for Stakeholder management and Design discussions.
  • Leading the Business Intelligence Reporting and Data Analytics team
  • Lead the Customer and Marketing Analytics teams to develop algorithms obtain insights, enrich executive reports and visualizations
  • Responsible and involved in the Weekly Business Reviews for Supply Chain.
  • Enhanced fraud detection by implementing advanced data analytics techniques and tools.

BPM Expert - Process Mining CoE Lead

VMware Software India Pvt. Ltd.
9 2022 - 12.2023
  • Established the Process mining CoE. Involved in hiring professionals, training and supervision.
  • CoE was responsible for connecting to multiple data nodes ( Oracle EBS, SFDC, SAP BRIM, Dell Boomi) and provide Business Intelligence (PowerBI), Process Mapping (IBM BlueWorks), Process visualization, analysis and continuous monitoring (Celonis) and RPA solutions (UIPath).
  • Developed an integrated E2E process in alignment with the global technology roadmap and devise strategy to align with global OKRs.
  • Developed Python and ML algorithms to cleanse data during ETL phase, obtain insights and enrich executive reports and visualizations.
  • Digital Transformation- As-is data and process models for the existing Oracle EBS O2C system. Performed Fit-Gap analysis. Enabled simulation of Oracle data on SAP (new system) using Celonis. Dashboards and reports for continuous monitoring.
  • Stakeholder Management- Fostered strong relationships with Senior Leadership and key stakeholders, ensuring effective communication and collaboration.
  • Elevator pitch for Business Intelligence and Data Analytics team to help stakeholders realize the importance of uncovering the hidden potential.
  • Perform administrative tasks such as creating charter, execution plan, readouts, maintain trackers, and present strategy and aid with strategic planning initiatives
  • Used Celonis action flow for workflow automations and also UIPath for delivering RPA solutions on the most impactful findings leading to saving close to ~3300 hours/year

Lead Data Engineer

Skan AI
01.2022 - 09.2022
  • Generated detailed studies on potential third-party data handling solutions, verifying compliance with internal needs and stakeholder requirements.
  • Developed, implemented and maintained data analytics algorithms to enable data capture for use in the Process Mining platform.
  • Designed advanced analytics ranging from descriptive to predictive models to machine learning techniques.
  • Lead POC initiatives including research, analysis, visualizations.
  • Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
  • Effectively managing a team of eight to develop and maintain the process mining features/modules using supervised and unsupervised machine learning algorithms

Lead Research Engineer

Process And Data Science - RWTH University
06.2018 - 12.2021
  • Developed data extraction strategies and monitored data quality for optimal research results
  • Collaborated with Process Mining researchers to develop the core algorithms for the initial version of process mining platform, PM4Py using Python, Pandas, ML, Deep Learning
  • Provided Process mining solutions to multiple clients in Healthcare, Transportation and Energy Generation sectors to help identify the gaps optimize their processes
  • Process visualization and optimization solutions helped client in the Energy sector (CWD) to streamline their spurious/spaghetti process thereby reducing downtime by 47%. This was a multifold optimization which included bottleneck identifications, reducing rework, and suggesting best path algorithms
  • Represented PADS Chair, RWTH for delivering comparative mining algorithm and visualization to the ICU4COVID project (An EU initiative to deliver intensive care medicine fit for the fight against COVID-19) to compare the processes in different ICU Hubs/hospitals across five countries ( developed algorithm and visualization)
  • Mentored research teams to develop multiple Python-based Process Mining algorithms also assisted students in migrating the java based algorithms like Clustering, CSM Miner, Social Mining analysis, Process Cubes, Label-refinement, Cohort analysis platform, Comparative process mining.
  • Lead a team of 16 students to develop a Docker based Microservices framework for pm4py
  • Contributor (PM4Py, RapidProM, PM4KNIME) and Influencer (ProcessGold, QPR) in driving the XES Standardization Process.
  • Conduct theoretical/hand-on classroom training to Master and Bachelor students in process mining

Senior Software Engineer

Xerox Research Center
07.2014 - 05.2018
  • Led software development initiative for a crowd-sourcing based project to outsource the digitalization modules of the transaction processing system. (Patent Granted)
  • Designed and Developed the prototype (using Python and DeepLearning) for the automatic recognizing actions in a call center using screen capture technology (Patent Granted)
  • Architected the design and development of an in-house Business Intelligence Resource Management tool for visualizing and optimizing the employees working process
  • Trained and mentored junior developers and engineers to improve overall team performance.

Senior System Lead

IBM ISL
10.2010 - 07.2014
  • Developed multiple SQL features for the BigSQL team as part of the BigInsights product development team
  • Core member in the Customer/Solution Engineering team to create proof of concept as part of the Pre-Sales team for BigInsights product.
  • Solely responsible for BlueWash of the Genero Product into the Informix Family and interaction with the Genero
  • Responsible for the interoperability of the Informix Database with the other software

Team Lead

NTT Data India ( Erstwhile Keane, Caritor)
03.2005 - 10.2010
  • Requirement study and analysis of the Billing System Replacement Project
  • Developed applications using Informix 4GL, C, Java
  • Provide Technical and Domain training for new team members along with Mentoring
  • Forecast the resourcing requirements for each month
  • Track the project status with the offshore counterparts Estimation, planning & scheduling of the new applications & work requests

Education

Bachelor of Science - Telecommunication Engineering

Dayananda Sagar College of Engineering
Bangalore, India
10.2000 - 06.2004

Skills

Business Intelligence - Tableau, Looker

undefined

Patents and Publications

  • Method and system for predicting service assurance for task processing (Patent Granted)
  • Methods and systems for automatically recognizing actions in a call center environment using screen capture technology (Patent Granted)
  • Analyzing Medical Data with Process Mining: a COVID-19 Case Study (Paper)
  • JXES: JSON Support for the XES Event Log Standard (Paper)


Most Recent Awards

Achieve Our Best: Stakeholder Recognition at VMWARE for identifying process improvement opportunities in Order to Cash (O2C) and enabling substantial operational savings for the business team.

Quickest MVP award ( for PM4Py a Python based Process Mining tool)

CSR special mention award at VMware and CSR Lead for XRCI

 

Timeline

Senior Manager - Business Insights and Engineering

Saksoff5th ( A HBC Company)
01.2023 - Current

Lead Data Engineer

Skan AI
01.2022 - 09.2022

Lead Research Engineer

Process And Data Science - RWTH University
06.2018 - 12.2021

Senior Software Engineer

Xerox Research Center
07.2014 - 05.2018

Senior System Lead

IBM ISL
10.2010 - 07.2014

Team Lead

NTT Data India ( Erstwhile Keane, Caritor)
03.2005 - 10.2010

Bachelor of Science - Telecommunication Engineering

Dayananda Sagar College of Engineering
10.2000 - 06.2004

BPM Expert - Process Mining CoE Lead

VMware Software India Pvt. Ltd.
9 2022 - 12.2023

Similar Profiles

CREATE PROFILE
Madhavi ShankarBusiness Intelligence, Data/Process Mining, Process Excellence, Digital Transformation