Summary
Overview
Work History
Education
Skills
Languages
Awards
Disclaimer
Summary - Executivesynopsis
Personal Information
Timeline
Generic
Madhavi Takle

Madhavi Takle

Summary

Accomplished professional with 11+ years of experience in Screening, Sourcing, Procurement Management, Vendor Management, Accounts Payable, and Customer Care. Expertise in building long-term vendor partnerships, managing supplier performance, and aligning services with business objectives. Proficient in remote transitions, process documentation, and tools such as Ariba, Citras, eGRC, and PeopleSoft. A skilled communicator with strong presentation and interpersonal abilities, adept at leading cross-functional teams and fostering global business partnerships. Recognized as a visionary leader with a proven track record in resource management, team mentoring, and driving quality-focused outcomes.

Overview

19
19
years of professional experience

Work History

Senior Specialist: Candidate Screening

Randstad India Pvt Ltd
02.2022 - Current
  • Reviewed and screened applicant resumes, forwarding them to appropriate reviewers based on Minimum Qualifications (MQs) and calibration guidelines
  • Trained and mentored new team members, providing process information and guidance on application routing
  • Excelled in a new process by consistently managing the highest volume of applications daily while maintaining quality and accuracy
  • Took on additional team responsibilities, contributing to process improvement and operational efficiency
  • Coordinated client calls to align on application review approaches and ensure adherence to calibration notes

Senior Associate Sourcing Procurement Analyst

United Health Group
Hyderabad
01.2013 - 06.2017
  • Company Overview: Hyderabad
  • Mentored team members on customer needs, specifications, design standards, and tools to enhance task performance and customer satisfaction
  • Delegated operational responsibilities effectively and guided the team to improve efficiency, achieving business objectives
  • Ensured issue resolution within SLA parameters and conducted root cause analysis to address invoice payment challenges
  • Owned project strategies, including enablement roadmaps, onboarding plans, risk assessments, catalog maintenance, and data collection
  • Automated reports for KPIs, CSL, and KM metrics to improve process efficiency and implemented SPR in Ariba as a one-stop solution for vendor onboarding, risk assessments, sourcing, and contract management
  • Coordinated with IT, AP, and other teams to resolve process-related issues, onboard suppliers, and ensure smooth operations
  • Conducted training sessions for new hires on supplier onboarding, risk reviews, and invoice processing while preparing compliance and pending approvals reports
  • Prepared quarterly dashboards, calculated CU metrics, and collaborated with clients for business reviews and meeting preparations
  • Managed team dynamics, including absenteeism, attrition, and disciplinary issues, while appraising associates and enhancing team effectiveness
  • Identified training needs, conducted programs to enhance productivity, and promoted collaboration among team members
  • Hyderabad

Executive – Supply Management Operations

HSBC Electronic Processing India Pvt. Ltd.
Hyderabad
07.2006 - 12.2012
  • Company Overview: Hyderabad
  • Managed supplier contracts, including obtaining signatures, maintaining records in Ariba, and ensuring compliance
  • Negotiated with suppliers to achieve cost reductions and identified alternate vendors to optimize procurement
  • Served as the primary point of contact for suppliers, handling paperwork, invoicing issues, and process clarifications
  • Collaborated with the vendor coding team to address gaps and improve coordination between requestors and the team
  • Conducted root cause analysis for process complaints, implemented long-term solutions, and ensured SLA adherence
  • Trained new team members, monitored team performance, and provided timely feedback to drive continuous improvement
  • Published dashboards, prepared MIS reports, and managed ad hoc reporting for expense reimbursement activities
  • Coordinated invoice resolution with the purchasing department and handled escalated calls in the absence of the manager
  • Hyderabad

Call Coach/ Quality Analyst

HSBC Electronic Processing India Pvt. Ltd.
Hyderabad
02.2007 - 01.2008
  • Company Overview: Hyderabad
  • Monitored team calls weekly, provided timely feedback, and addressed coaching requirements to improve performance
  • Handled escalated calls to deliver exceptional customer service, ensuring customer satisfaction and resolution
  • Prepared and submitted weekly quality reports to management, highlighting key insights and recommendations
  • Motivated team members, identified training needs, and addressed process challenges to help achieve targets efficiently
  • Hyderabad

Customer Service Executive

HSBC Electronic Processing India Pvt. Ltd.
Hyderabad
07.2006 - 01.2007
  • Company Overview: Hyderabad
  • Taking customer calls for secured and unsecured loan customers
  • Process deals with accepting payments, advising processing fee (if any)
  • Explaining loan features including APR, closed end account and revolving accounts
  • Solicit for new loan if customer has paid off his loan, offering them to enroll for automatic withdrawal where the payments come out automatically
  • Hyderabad

Education

Masters in Business Administration -

NIBM
01.2025

Bachelors in Commerce -

Bhavan’s Degree College
01.2006

Intermediate -

ST Francis Junior college
01.2003

SSC -

ST Ann’s School
01.2001

Skills

  • Screening
  • Sourcing
  • Procurement
  • Supply Chain Management
  • Project Management
  • Process Improvement
  • Client Relationship Management
  • Reporting
  • Training & Development
  • Team Leadership
  • Accounts Payable
  • Call Coach
  • Customer Care

Languages

  • English
  • Hindi
  • Telugu

Awards

  • Customer Hero Award
  • 2 Bronze Awards
  • Silver Award
  • Team Extra Miler Award
  • Star of the Month (5 times)
  • Outstanding Performance Award (2 times)

Disclaimer

I hereby declare that the information furnished above is true to the best of my Knowledge.

Summary - Executivesynopsis

Accomplished professional with 11+ years of experience in Screening, Sourcing, Procurement Management, Vendor Management, Accounts Payable, and Customer Care. Expertise in building long-term vendor partnerships, managing supplier performance, and aligning services with business objectives. Proficient in remote transitions, process documentation, and tools such as Ariba, Citras, eGRC, and PeopleSoft. A skilled communicator with strong presentation and interpersonal abilities, adept at leading cross-functional teams and fostering global business partnerships. Recognized as a visionary leader with a proven track record in resource management, team mentoring, and driving quality-focused outcomes.

Personal Information

Location Preference: Anywhere in India & Abroad

Timeline

Senior Specialist: Candidate Screening

Randstad India Pvt Ltd
02.2022 - Current

Senior Associate Sourcing Procurement Analyst

United Health Group
01.2013 - 06.2017

Call Coach/ Quality Analyst

HSBC Electronic Processing India Pvt. Ltd.
02.2007 - 01.2008

Executive – Supply Management Operations

HSBC Electronic Processing India Pvt. Ltd.
07.2006 - 12.2012

Customer Service Executive

HSBC Electronic Processing India Pvt. Ltd.
07.2006 - 01.2007

Masters in Business Administration -

NIBM

Bachelors in Commerce -

Bhavan’s Degree College

Intermediate -

ST Francis Junior college

SSC -

ST Ann’s School

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Madhavi Takle