Summary
Overview
Work History
Education
Skills
Certification
Interests
Disclaimer
Timeline
Generic
Madhi Vaanan S

Madhi Vaanan S

L2 Support Engineer - IT Infrastructure
Bangalore

Summary

Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Senior Engineer

Brillio Technologies
05.2022 - 09.2025


  • Provide advanced L2 support for endpoint environments utilizing Microsoft Entra, Microsoft Defender for Endpoint, Zscaler, and hybrid joined devices.
  • Manage Windows 11 and MacBook endpoint devices via Microsoft Intune for enrollment, configuration, compliance enforcement, and application deployment.
  • Ensure endpoint compliance including Windows patch management, OS updates, device encryption, and Default Domain Policy adherence.
  • Lead special projects such as developing secure, customized gold images tailored to client requirements.
  • Deliver global solutions for endpoint issues, minimizing downtime and improving user experience.
  • Develop scripting and automation workflows to resolve known and intermittent issues, enhancing operational efficiency.
  • Drive technology migration initiatives from HYBRID to Azure Active Directory (AAD), ensuring smooth transitions.
  • Enable seamless merger and acquisition integrations by onboarding acquired company infrastructures hassle-free.
  • Mentor L1 engineers on issue resolution and maintain comprehensive documentation for knowledge transfer.
  • Continuously update L2 knowledge base with new solutions and process improvements.
  • Perform business-as-usual (BAU) activities: monitor L1 escalations, prepare and analyze monthly compliance reports, and enhance compliance by addressing gaps.
  • Deploy application version updates and user-requested apps efficiently.
  • Analyze repetitive issues to devise scalable solutions reducing incident recurrence across larger audiences.
  • Manage comprehensive patching cycles to keep devices secure and up-to-date.
  • Deploy and manage HP Thin Clients for projects using HP Device Manager (HPDM) servers.
  • Initiate and execute Change Requests for endpoint-related system changes, ensuring minimal service disruption.
  • Deploy configuration profiles to enforce device settings and security policies across endpoints.
  • Collaborate cross-functionally with security and infrastructure teams to align endpoint management with organizational cybersecurity.
  • Conduct root cause analysis for critical incidents, implementing proactive measures for prevention.
  • Maintain ITSM compliance by managing incidents, changes, and problem tickets effectively.
  • Support endpoint security monitoring and participate in threat detection and incident response activities.
  • Drive continuous improvement of endpoint processes by adopting industry best practices and new technologies.


System Engineer

I-Source Infosystems Pvt. Ltd. Pune
09.2021 - 04.2022
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
  • Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.

Technical Support Engineer

Tech Bazaar
02.2019 - 08.2021


  • Installing software and Configuration of essential tools and services to respective departments.
  • Planning and deploying systems/workstations and other IT assets to end users.
  • Providing call/mail/WhatsApp support to end users from states all over India.
  • Troubleshooting computer hardware and software related issues in Desktops, Laptops and other IT devices
  • Analysis of issues & root cause and working on the same to avoid reoccurrences.
  • Generating weekly, monthly and quarterly reports on tickets.
  • Managing and documenting IT assets periodically.
  • Migrating workstations and laptops to Microsoft Azure Active Directory.
  • Performing data backup/restore activities.
  • Communicating with hardware and software vendors for device request, s/w license, warranty claims, etc.
  • Securing users accounts with 2 step authentications.
  • Auditing existing server resources (Hardware health, software licenses, storage, etc.) periodically.
  • Performing predictive analysis based on past activities to be prepared for future requirements.
  • Planning and deploying Linux, windows virtual machines in Microsoft Azure.
  • Managing subscriptions and resources in Azure services.
  • Managing Azure Active Directory Service and advanced functionalities.

Executive Help Desk

CMS Computers Limited
05.2016 - 01.2019
  • Handled over 20+ government and private services through Bangalore one and Karnataka One. (HELP-DESK)
  • Conducted team discussions among team members to improve customer satisfaction on our online/offline services.
  • Successfully managed all online services and handled customer issues which they encounter in online services with committed 24hrs resolution with Freshdesk CRM tool.
  • Worked on new strategies to compete other similar services by Non-government firms. By providing better services than competitors, we achieved long term customer retention.
  • Managing consumer data in Microsoft SQL.
  • Performing Data backup activity in SQL and Desktop.
  • Providing technical support to Bangalore One centre system operators.
  • Generating reports on work done periodically.

Education

Diploma - Precision Manufacturing

GT&TC
Bengaluru
05.2015

Skills

    Good communication skills

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Certification

1) Microsoft Azure Fundamentals AZ-900

Interests

Customer IT Support

Desktop and Endpoint Support

Windows and macOS Administration

Linux System Administration

Networking and Network Troubleshooting

Identity and Access Management (IDaaS)

Cloud Computing (Azure, AWS)

Endpoint Security and Compliance

System Monitoring and Maintenance

Patch and Release Management

Change and Configuration Management

Scripting and Automation (PowerShell, Bash)

SaaS and DaaS Management

IT Service Management (ITSM)

Open Source Tools and Technologies

Virtualization and Remote Desktop Services

Incident and Problem Management

Project Management for Technology Deployments

Security Operations and Threat Mitigation

Disclaimer

I hereby declare that the information in this document is correct up to my knowledge and I bear the responsibility for the correctness of above-mentioned particulars.

Timeline

Senior Engineer

Brillio Technologies
05.2022 - 09.2025

System Engineer

I-Source Infosystems Pvt. Ltd. Pune
09.2021 - 04.2022

Technical Support Engineer

Tech Bazaar
02.2019 - 08.2021

Executive Help Desk

CMS Computers Limited
05.2016 - 01.2019

Diploma - Precision Manufacturing

GT&TC

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