Madhi PAVANI

Looking for an opportunity to join a diverse, multicultural organization and contributing towards their vision of creating and sustaining a culture of approachable excellence that delivers a remarkable customer experience.

• Received Performance Excellence award for the year 2019.
• Received three process champion awards.
• Received appreciation from WFI&P leadership team for contributing and doing tremendous work during the COVID-19 pandemic.
• Working under a team who achieved three times team of the month in a row across the site.
• Received various appreciation for outstanding delivery in current process from LOB and on-shore team members.
• Successfully mentored two analysts out of which one was picked up as best performer.

• 03/01/16, 09/01/23, Technology Business System Associate, Worked as an active team member on applications compliance Initiatives., Informing line of business and application managers with regards to their applications that are in the process of Sunrise and Sunset phases., Identifying the underlying reasons behind user issues and offering solutions., I was involved in Data Management projects focused on Records Management initiatives and Risk profiles., As a key team member in the pilot phase of the project, I assumed the role of project lead, overseeing the integration, coordination, and tracking of project activities while generating structured reports., Active participation in all business calls across all the business platforms in Product Change Assessment., Analyzing and categorizing types of risk that are involved in Data Management Issues., I served as a responsible team member for assessing product changes in Data Management., Conducting Root Cause Analysis for Data Management issues.
• 09/01/21, 02/01/23, Senior Operations Processor, Training new employees as a Subject Matter Expert (SME) and aiding colleagues in understanding and implementing process procedures., Evaluate internal team audits for risk and quality checks., Serving as the Point of Contact for quality controls and providing coaching., Responsible for the team's risk adherence (Risk parameter check)., Generate performance reports on like Productivity, Quality and Average Processing Time., Recommending the identified process improvements to line of business partners., Maintained up-to-date knowledge of procedural changes.
• 03/01/16, 09/01/21, Senior Financial Analyst, Identifying and escalating any suspicious or unusual matters to AML and in line business compliance for further investigation., Reviewing the customer's information on bank records and perform all the KYC & Sanction verification and validations before raising any unusual activity reports as per the Global compliance policies., Responsible for monitoring team's SLA., Basic hands-on AML, KYC, regulations, and complaint escalations., Document cases and analyze opportunities for the entire team., Conduct Calibration Calls with the LOB and audit cases to ensure there is uniformity in procedures, Policies and Regulations., Adhered to all confidentiality requirements at all times., Point of Contact for Root Cause Analysis (RCA), Quality coaching reports for the team by executing in the MS Office.