MADHU B
Scrum Master
Bangalore
Summary
Highly motivated versatile Scrum Master with 14 years of experience spanning Operations and IT, delivering Agile excellence in Healthcare and Banking domains. Skilled in Scrum, SAFe, and Kanban with a sharp focus on team coaching, sprint execution, and backlog management. Proven track record of eliminating blockers, enhancing velocity, and driving continuous improvement. Hands-on with Jira, Confluence, Azure DevOps, and Agile metrics. Renowned for building empowered, high-performing teams through leadership and collaboration.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Project Manager
PWC
11.2024 - Current
- Company Overview: PricewaterhouseCoopers, US Health care
- Responsible for Stakeholder Management, client delivery, leadership engagements, and expert in RFP (Request for Proposal) management.
- Handling Hospital facility On-boarding and taking part in the Mergers and Acquisition (M&A) of new facilities. Pre-M&A Due Diligence.
- Managing Hospital IT Operations across multiple departments (such as : Radiology, Cardiology, Revenue Cycle Management).
- Elicit and translate business requirements into user stories, business requirements documents (BRD), functional requirements documents (FRD), and software requirements specifications (SRS)
- PricewaterhouseCoopers, US Health care
Assistant Manage/ Scrum Master
LogixHealth Solutions Pvt. Ltd.
10.2020 - 11.2024
- Company Overview: US Health care, Health care banking support (Cult Banking)
- Facilitated Scrum ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives to promote team alignment and continuous delivery.
- Collaborated with Product Owners to write, refine, and prioritize user stories and ensure readiness for sprints; supported emergent requirements and roadmap alignment.
- Tracked and reported sprint progress using velocity charts, burn-down charts, and sprint capacity metrics in Jira and Azure DevOps.
- Conducted daily coordination meetings involving developers, testers, and database administrators to pre-emptively resolve critical and minor project blockers.
- Assisted in conducting kickoff meetings, gathering and analyzing client requirements, and defining scope, timelines, and resource allocations.
- Enabled continuous improvement by facilitating structured retrospectives and implementing measurable changes based on team feedback.
- Ensured transparency across teams and stakeholders through updated dashboards, backlog visibility, and sprint progress reports.
- Supported project negotiations including scope, effort, and cost estimations while maintaining excellent client engagement throughout the delivery cycle.
- Delivered project tracking through tools like burn-down charts, Gantt charts, defect leakage metrics, release trackers, and more.
- Guided the team on Agile principles, promoted self-organization, shielded them from distractions, and cultivated a collaborative and productive environment.
- US Health care, Health care banking support (Cult Banking)
QA (Manual Testing)
06.2019 - 09.2020
- Responsible for developing test plans, test cases and performs automated testing and manual testing of the Web Applications.
- Identifying and selecting the automation test cases. Keeping and maintaining a log of defects and follow-ups.
- Provide contribution towards developing test plans, test cases and perform automated testing of the Web & CSR application.
- Applying various designs and documenting the test strategy. Creating an test plan and getting approval.
- Creating, enhancing, debugging, and running the test cases.
- Collating and monitoring the defect management process. Coming up with exact solutions for problems related to object identity and error handling.
- Managing the changes and executing regression tests.
- Analyzing and generating test reports.
Team Lead Operations
03.2014 - 05.2019
- Leading the charge in driving Process excellence and ensuring Operational assurance through strategic input and management.
- Each quarter I did work on Continuous Improvement projects using the DMAIC (Define, Measure, Analyze, Improve, Control) framework.
- Prepared and maintained WMM, Monthly Matrix, and EWS reports for the state side team to drive customer satisfaction improvements. These reports provided critical insights, enabling data-driven decision-making and enhancing overall customer experience.
- Participated in ISO, ISMS, and HIPAA compliance initiatives and completed comprehensive training in QMS.
AR Global revenue cycle partners
09.2012 - 01.2014
- Company Overview: US Health Care (RCM)
- Analyze and identify content that is not in compliance with requirements, and flag for action in a timely manner.
- Participate in client calls and understand their requirements from both a process perspective, Quality & Production Team perspective.
- Revenue cycle management & Denial management.
- Fixing Clearinghouse rejections.
- US Health Care (RCM)
Executive AR
Omega Healthcare Management Services Pvt. Ltd.
08.2010 - 09.2011
- Company Overview: US Health Care (RCM)
- Recovered overdue Accounts Receivables by analysis claims.
- Built a comprehensive understanding of healthcare insurance sector services.
- US Health Care (RCM)
Education
BCA - computer Application
V V Puram College of Science
PUC - undefined
Krupanadhi College
SSLC - undefined
Seema School
Skills
Agile Project Management
Scrum Framework Implementation
SAFe execution expertise
Kanban efficiency improvement
Facilitation of Scrum Ceremonies
Team Coaching & Mentoring
Servant Leadership
Backlog Grooming & Prioritization
User Story Mapping & Acceptance Criteria
Jira & Confluence Expertise
Azure DevOps for Agile Delivery
Cross-Functional Team Collaboration
Stakeholder Engagement & Communication
Impediment & Risk Management
Sprint & PI Planning
Agile Metrics Analysis (Velocity, Burndown, CFD)
Retrospective Action Planning & Execution
Release Planning & Dependency Tracking
Agile Transformation Support
Continuous Improvement Mindset
Certification
Professional Scrum Master (PSM-I)
Tools And Skills
- Jira
- Confluence
- Azure DevOps
- Miro / Mural
- MS Teams / Zoom
- Trello
- Smartsheet
- SharePoint
Accomplishments
· Leading the charge in driving Process excellence and ensuring Operational assurance through strategic input and management
Each quarter I did work on Continuous Improvement projects using the DMAIC (Define, Measure, Analyze, Improve, Control) framework
· Continuous Improvement and Quality Assurance Strategies: Participating in CI projects, Working with the Auditing, Process excellence,& operational assurance team to deliver better and quality.
· Participated in ISO, ISMS, and HIPAA compliance initiatives and completed comprehensive training in QMS
Timeline
Project Manager
PWC
11.2024 - Current
Assistant Manage/ Scrum Master
LogixHealth Solutions Pvt. Ltd.
10.2020 - 11.2024
QA (Manual Testing)
06.2019 - 09.2020
Team Lead Operations
03.2014 - 05.2019
AR Global revenue cycle partners
09.2012 - 01.2014
Executive AR
Omega Healthcare Management Services Pvt. Ltd.
08.2010 - 09.2011
PUC - undefined
Krupanadhi College
SSLC - undefined
Seema School
BCA - computer Application
V V Puram College of Science