MADHU CHANDEL
JEORI
Summary
Service-oriented Housekeeping Professional manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
2
2
years of professional experience
Work History
DESK ATTENDANT
RAMADA BY WYNDHAM KASAULI
01.2024 - Current
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
GUEST SERVICE ASSOCIATE
RAMADA BY WYNDHAM KASAULI
06.2022 - 12.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
Bachelor of Commerce -
G.B.PANT MEMORIAL GOVT.
Rampur, IndiaSkills
- Multitasking proficiency
- Housekeeping
- Guest Relations
- Initiative-taking
- Problem-solving skills
- Time Management
- Customer Service
- Building Relationships
- Document Preparation
Languages
ENGLISH & HINDI
Personal Information
- Father's Name: SH. MOHAN SINGH
- Date of Birth: 05/21/98
- Gender: FEMALE
- Nationality: INDIAN
- Marital Status: UNMARRIED
Academicqualification
- 10th PASSED FROM H.P BOARD DHARAMSHALA
- 12th PASSED FROM H.P BOARD DHARAMSHALA
Hobbies and Interests
COOKING & FASHION DESIGNING
Disclaimer
I hereby declare that all the information given above is correct to my knowledge and belief
Timeline
DESK ATTENDANT
RAMADA BY WYNDHAM KASAULI
01.2024 - Current
GUEST SERVICE ASSOCIATE
RAMADA BY WYNDHAM KASAULI
06.2022 - 12.2023
Bachelor of Commerce -
G.B.PANT MEMORIAL GOVT.
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