MADHU CHELUVERU
Summary
Dynamic Community Liaison Officer at Brsk with a proven track record in enhancing customer relations and driving community engagement. Skilled in conflict resolution and project design, I successfully led digital literacy programs, fostering positive community change and ensuring high customer satisfaction. Adept at managing inquiries and resolving concerns efficiently.
Overview
9
9
years of professional experience
Work History
Community Liaison Officer
Brsk
Manchester
05.2023 - 12.2024
- Helping with Lead Generation Campaigns.
- Data Capture either through residential campaigns, events or tele sales.
- Brand Representation explaining our build plans to local residents and dealing queries.
- Manage and resolve community concerns, inquiries, and complaints in a timely and efficient manner, maintaining high levels of customer satisfaction.
- Lead digital literacy programs and other training sessions to help community members better understand and utilize the company's offerings.
- Assisted in developing programs that promote positive changes in the community.
- Facilitated communication between government representatives and members of the public.
Customer Service Advisor
Tech Mahindra
Manchester
11.2022 - 12.2022
- Established warm and friendly rapport whilst interacting with customers by phone.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses gathering and researching information assembling and forwarding information verifying customer's understanding of information and answer.
- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers.
Customer Service Advisor
HGS
Manchester
08.2022 - 10.2022
- Established warm and friendly rapport whilst interacting with customers by phone.
- Making them Vaccinations Bookings, Changes & Cancellations.
- Provided friendly, attentive service by promptly responding to customer inquiries and processing order requests.
Customer Service Advisor
Concentrix
Manchester
06.2022 - 08.2022
- Established warm and friendly rapport whilst interacting with customers by phone.
- Assist customers with billing inquiries, providing clear explanations of charges and resolving disputes or concerns promptly.
- Handle billing discrepancies, payment issues, and account adjustments, ensuring customer satisfaction and accuracy.
- Process payments, set up payment plans, and offer guidance on billing policies and procedures.
- Solved a wide range of incoming complaints to achieve customer satisfaction.
- Employed issue-resolution skills to respond to customers faster than the company average.
Process Executive for Apple Mapping
Cognizant Technology Solutions
Hyderabad
07.2019 - 01.2020
- Implemented aerial photographic surveys, collecting pictures to support digital data.
- Designed new map instruments leveraging current data and optimal collection techniques for accurate results.
- Collaborated with team members to achieve target results.
- Documented land feature positions in FUSIONX TOOL using required detail to meet specifications.
Civil Site Engineer
One Engineering Solutions
Hyderabad
05.2016 - 07.2019
- Interpretation of Drawing.
- Preparing Bar Bending Schedule.
- Supervision of Construction Work.
- Preparing Schedule of Material Used and Available.
- Plotting Line Level on Construction Site.
- Preparing Work Chart Schedule.
- Checking Steel Work of Slab, Beam, & Column Before Concreting.
- Checking & Arranging Equipment Before Concreting Work Starts.
- Supervision of the Curing Process.
- Keeping Note of Each and Every Casting Work.
- Coordinated with other engineers and construction professionals to manage various stages of construction projects.
- Inspected work at job sites to evaluate ongoing work, identify errors and initiate corrective actions to keep projects on task.
Education
Master of Science - Construction project management
University of central Lancashire
Preston, United Kingdom05.2021
Bachelor of Technology - Civil Engineering
SVS Engineering College
Warangal, India03-2016
Skills
- Site inspections and supervision
- Construction planning and scheduling
- Quality control and assurance
- AutoCAD and project design software
- Budgeting and cost estimation
- Problem-solving and troubleshooting
- Team coordination and leadership
- Customer relations and engagement
- Conflict resolution and mediation
- Community outreach and event planning
- Public speaking and presentations
- Negotiation and persuasion
- Report writing and documentation
Timeline
Community Liaison Officer
Brsk
05.2023 - 12.2024
Customer Service Advisor
Tech Mahindra
11.2022 - 12.2022
Customer Service Advisor
HGS
08.2022 - 10.2022
Customer Service Advisor
Concentrix
06.2022 - 08.2022
Process Executive for Apple Mapping
Cognizant Technology Solutions
07.2019 - 01.2020
Civil Site Engineer
One Engineering Solutions
05.2016 - 07.2019
Master of Science - Construction project management
University of central Lancashire
Bachelor of Technology - Civil Engineering
SVS Engineering College
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