MADHU. M

• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
• Evaluated current operational strategies and recommend improvements.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Generated operational reports for management on monthly schedule.
• Educated operations team on best practices, company policies and service excellence standards.

• Delivered feedback to decision-makers regarding employee performance and training needs.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Cross-trained existing employees to maximize team agility and performance.

• Discovered root causes of problems and identified appropriate solutions.
• Analyzed unstructured information to derive key insights.
• Monitored compliance and filing requirements in conjunction with staff and management.
• Investigated system issues and implemented resolutions to reduce downtime.
• Cultivated relationships with industry leaders and within company to share tips and information.
• Preparing various MIS reports on team performance, branch revenues & expenses for apprising the management of progress.
• Performing QC on the Financial instruments and evaluating trades and prices on the client portfolio on daily basis.

As a fresher I was exposed to learn various systems and applications which gained in enhancing my knowledge in the investment banking sector. A period of 3.11 year in Derivative valuations and Market Data processes gave me an opportunity to learn and share my knowledge.

Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.

Discovered root causes of problems and identified appropriate solutions.

Investigated system issues and implemented resolutions to reduce downtime.

Recommended process improvements to continually identify, analyze and fix constraints and challenges.