MADHU M
Member Relations
BANGALORE,Karnataka
Summary
Senior Member relation officer and outstanding performer in hospitality and Finance within 3 years. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Member Relationship Officer
Karma Group
BANGALORE, Karnataka
11.2017 - 05.2020
- Worked with 6000 Members to understand needs and provided service.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Worked with customers to understand needs and provide service.
- Transported to customer locations .
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional client support.
- Handled multiple calls within time frame to address customer inquiries and concerns.
Claims Processor
Hinduja Global Solutions
BANGALORE, Karnataka
07.2013 - 06.2016
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove operational improvements which resulted in savings and improved profit margins.
- Modified, updated and processed existing policies.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums, and refunds.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Collected premiums and issued accurate receipts.
Education
Bachelor of Commerce - Commerce
BTCG College
Kalkandur, Coorg Karnatak 01.2010 - 06.2020
Skills
Strategic corporate guidance
Organization
Regulatory Compliance
Communications
Relationship development
Customer service
Problem resolution
Operational improvement
Process improvement
Budgets
Traveling
Traveling is one of the best ways to learn more about myself. . The way you handle those also gives you insight into who you are. You'll come home knowing yourself better, and with a fresh perspective on what you want out of life
Timeline
Member Relationship Officer
Karma Group
11.2017 - 05.2020
Claims Processor
Hinduja Global Solutions
07.2013 - 06.2016
Bachelor of Commerce - Commerce
BTCG College
01.2010 - 06.2020