MADHUMANJARI. N

• Reviewed and monitored customer transactions to detect suspicious activity (Red flags)
• Proficient in transaction monitoring software/tools (OPCRM, intuition, FIRCO screening ).
• Knowledge of regulatory compliance requirements for the UAE, US, and UK regions are of more significant.
• Developed and implemented strategies for managing risk associated with financial transactions.
• Prepared reports, exhibits and other supporting schedules to detail institution's safety and soundness and compliance with laws and regulations.(SAR, STR filing)

• Preparing detailed profiles(corporate KYC for entities such as funds, partnership, trusts etc)for complex clients for renewal) by gathering information from independent research, online tools or directly from the relationship manager or client to populate risk profiles for new or
  existing clients.
• Reviewing standard profiles that have been flagged and escalated for additional review through QSS real-time scans or escalated OFAC sanctions alerts. Also, providing guidance to less experienced AML/KYC/Prevention support staff, acting as an individual contributor, and managing a team.
• Provided training sessions on KYC regulations and best practices to new staff members.
• The workflow includes Adverse media check (negative news check) which is also a part of screening to identify whether the client might have been into any part of money laundering incidents legal prosecution or similar content that may affect the customer’s final risk by revealing their involvement in money laundering, terrorism, fraud, tax evasion, or other types of crimes.
• Monitored daily transactions for unusual patterns or activities that may indicate money laundering or terrorist financing activities.

• Delegating tasks to team members and monitoring their performance by providing timely feedback.
• Provided creative lead generation strategies, advised on call strategies, script customization, and objection handling techniques with team.
• Preparing weekly/monthly performance review decks of the team and presenting them to higher management, clients.
• Perform RCAs and prepare action plans for the associates who are in the bottom quartiles. Responsible performance Management of the team.
• Identify gaps and drive improvement ideas among the team for improving the metrics, and share them with client approval.
• Ensured daily CIP requirements, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) policies are being followed based on KYC norms for specific countries.
• Participated in specific internal and external governance activities by adhering to the governance models applicable at a process level to sustain delivery predictability. As long as the pilot process was concerned, have managed direct reportees of 5 members (2 for voice and 3 for Non Voice Process)
• Ensured adherence to AML and CTF laws, regulations, and guidelines by monitoring transactions as necessary.

• Trained newly hired top talent to fill key positions and maximize productivity.
• Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
• Actively accomplishing the trainer's roles and responsibilities, including PPT preparation, AV examples, and innovative styles of learning, along with leading the Client Policy call. Also, understanding the need of the hour and preparing process SOPs efficiently and effectively.
• Assisted with developing online learning modules for remote learners.
• Documented all training activities including attendance records, feedback forms, surveys.
• Participated in and attended meetings or seminars to obtain information for use in training programs.

• Provided guidance and support to new moderators in order to ensure high quality standards are met.
• Identified areas where improvements could be made in terms of reviewing policies and procedures.
• Reviewed and evaluated content for accuracy, quality, and appropriateness to ensure compliance with company standards.
• Ensured all safety protocols were followed while handling sensitive information during reviews.
• Utilized automated tools such as Copyscape to detect plagiarism or duplicate content.

• Reviewed and analyzed financial statements, legal documents, and other relevant materials to assess the target company's assets.
• Reviewed customer identification documents for accuracy, completeness, and authenticity.
• Investigated complex cases involving financial fraud or other criminal activities related to money laundering schemes. Also, assisted in the investigation of fraudulent transactions and related activities.
• Conducted periodic audits of internal systems used for monitoring suspicious transactions.
• Ensured adherence to AML and CTF laws, regulations, and guidelines by monitoring transactions as necessary.

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• Collected evidence from multiple sources and analyzed them to assess the risk of money laundering activities.
• Identified customer risk levels based on established criteria.
• Verified customer identity using public records, financial databases, and other resources.(EDD and CDD)
• Responded promptly to inquiries from customers regarding KYC policies and procedures.
• Performing various screenings such as PEP, sanctions , adverse media search (string search) and utilizing the tools such as world check (Refinitiv), Lexis Nexis..
• Assessed risks associated with certain customers based on their profile information.

• Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
• Advised clients on investment options based on their individual needs and risk tolerance levels.
• Processed customer requests for withdrawals or transfers from existing accounts.
• Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
• Identified areas of improvement within the branch operations through analysis of customer feedback surveys.

• Gathering and analyzing data to ensure financial statements, bank reconciliations, benefits deductions and other accounting related activities are statutorily and legally appropriate and within the guidelines of Generally Accepted Accounting Principles (GAAP)
• Main responsibility of handling operations in the assigned territory (UK) for banking process.
  Responsible for achieving primary targets and helping the teammates for the same.
• Also, prepared and initiated journal entries, payroll entries, cheque requisitions, and other entries, ensuring payment-related deadlines are met to avoid penalties and interest costs.