Summary
Work History
Education
Skills
Timeline
Hi, I’m

Madhu Mitha S

Banglore
Madhu Mitha S

Summary

Dynamic telemarketer with proven success at Netlite in lead generation and customer relationship management. Expert in cold calling and sales reporting, consistently exceeding quotas while fostering strong client relationships. driving business growth through effective communication and strategic marketing collaboration.

Work History

Netlite
Banglore

Telemarketer
03.2023 - 08.2023

Job overview

  • Utilized customer relationship management software for tracking leads and sales efforts.
  • Generated referrals from satisfied customers for additional business opportunities.
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.
  • Identified potential customers through cold calling and database research.
  • Created reports detailing telemarketing activities and results.
  • Conducted surveys with current customers regarding their satisfaction levels with products or services.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Initiated outbound calls to prospective clients using scripts.
  • Greeted customers in a friendly, professional manner on the phone.
  • Maintained up-to-date knowledge of company products and services.
  • Worked closely with marketing teams to develop effective strategies for increasing customer base.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Developed relationships with customers to increase sales opportunities.
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Followed up with existing customers regarding additional products or services that may be of interest.
  • Networked to build client base and promote products to new and existing clients.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Developed new leads each day at or above quotas.

Education

Presidency Public School
Banglore, Ittamadu

from Dress Design
04-2019

University Overview

Skills

  • Customer relationship management
  • Lead generation
  • Sales reporting
  • Market research
  • Customer outreach
  • Script use
  • Call center operations
  • Cold calling
  • Reporting

Timeline

Telemarketer
Netlite
03.2023 - 08.2023
Presidency Public School
from Dress Design

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Madhu Mitha S