MADHU N
CREDIT COLLECTION
Bangalore
Summary
* Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
* Proven Collections Supervisor with exceptional record of achievement in enhancing collection efforts with strategic approaches Dedicated to team success and solving problems with minimal oversight.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Collections Supervisor
SBI Credit Cards
03.2019 - 04.2024
- Maintained up-to-date knowledge of laws governing skip tracing activities so that investigations are conducted within legal boundaries.
- Communicated effectively with customers via telephone, email or mail in order to obtain additional information necessary for successful skip tracing.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes [Number]% and collect invoices in timely fashion.
- Researched customer accounts for any discrepancies or outstanding payments.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
Coordinator
LIFECARE HOSPITAL
10.2017 - 12.2018
- Entered data, generated reports, and produced tracking documents.
- Coordinated patient appointments and maintained appointment schedule.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Prepared patient charts prior to visits as well as updated records after each visit.
Delivery Rider
SPOONJOY
02.2016 - 10.2016
- Communicated with customers about their orders when necessary, providing friendly customer service throughout the process.
- Kept up-to-date knowledge of local roads and streets in order to optimize delivery times.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Ensured proper storage of food items during delivery process and maintained temperature integrity.
- Responded quickly to changes in delivery instructions as required.
Telecaller
Videocon D2H
01.2013 - 01.2015
- Greeted customers warmly during calls, introducing themselves and company
- Managed multiple tasks simultaneously while maintaining focus on each individual caller.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Answered incoming calls from customers seeking assistance with product or service related issues.
Sales Executive
BATA LTD
06.2011 - 10.2012
- Implemented processes for cross-selling products or services based on customer needs.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction
Education
GRADUATE
SREE VEERENDRA PATIL DEGREE COLLEGE
Bengaluru, India 04.2001 -
PUC STUDIES
BRINDAVAN COLLAGE
Bengaluru, India 04.2001 -
Subhash Memorial English School
Bengaluru, India 04.2001 -
Skills
- Group Discussion Facilitation
- Job Skill Building
- Leadership Development
- Team Building and Leadership
- Focused on customer satisfaction
- Product Knowledge
- Coordinating Service Initiatives
- MS Excel
- Customer Relations
Timeline
Collections Supervisor
SBI Credit Cards
03.2019 - 04.2024
Coordinator
LIFECARE HOSPITAL
10.2017 - 12.2018
Delivery Rider
SPOONJOY
02.2016 - 10.2016
Telecaller
Videocon D2H
01.2013 - 01.2015
Sales Executive
BATA LTD
06.2011 - 10.2012
GRADUATE
SREE VEERENDRA PATIL DEGREE COLLEGE
04.2001 -
PUC STUDIES
BRINDAVAN COLLAGE
04.2001 -
Subhash Memorial English School
04.2001 -
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