Madhu Pandey

• Deployed and Managed Azure Virtual Machines. (Create and configure VMs for Windows and Linux.)
• Created and deleted Azure Resource Groups based on requests.
• Proficient in Microsoft Azure Services, including Vnet, NSG, App Services, Load Balancer, and Application Gateway.
• Hands-on experience with Traffic Manager Profile, Backup & Site Recovery.
• Configured various Azure services, such as virtual networks, storage accounts, and troubleshooting.
• Created and managed VMs with diverse configurations, including size, disk type, and network settings.
• Configured load balancers and addressed issues related to VM deployment and connectivity.
• Managed network security groups, backup policies, and resource groups, with expertise in Azure Vnet-to-Vnet peering.
• Server OS: Windows 2008, 2012, 2016.
• Resolve incidents and SRS within agreed timeline.
• Execute change tickets for infrastructure.
• Having strong knowledge about PowerShell to pull reports.
• Handling Azure logging and monitoring.
• Elevate to next level work on elevated tickets from L1, L2.
• Execute change control tickets and Incidents as documented in implementation plan.
• Hands-on experience in Windows OS, CPU, Storage & Network.

Company Overview: Pune, Internal IT Engineer, IT Support | Asset Management, Project: IT Shared Services Group Internal IT - Parent Internal Auditor

• IT Hardware /Software Asset Life Cycle Management.
• IT Asset Procurement.
• Software License Management.
• Taking care of all assets inventory with exact locations.
• Taking care of Data Centre equipment's Server Network equipment's desktop laptop etc.
• Collaborate with operations, security, Talent and other teams to get the job done.
• Deploying Operating Systems using SCCM.
• Remotely connect User system via Webex & Teams.
• Troubleshooting on application related issues.
• Configure & Troubleshoot Network Printer,Cisco,Citrix Client.

• Listening to the recorded calls.
• Checking for the errors and marking quality scores.
• Providing Feedback to executives.
• Escalation management.