MADHU PONAMGI

I lead a global team of over 55 members across India and the USA, including SMEs and Delivery Managers, while serving as the key account manager for a diverse portfolio of clients and projects. My responsibilities encompass establishing and leading the India Innovation Lab with end-to-end processes from ideation to solution delivery, planning and executing offshore implementation projects within budget and timelines, and implementing resource optimization strategies that improved team productivity to over 90%. I create comprehensive Power BI dashboards and project reports for senior leadership decision-making, oversee budget planning and resource allocation, mentor management personnel on best practices, and develop strategic plans that maximize organizational efficiency and profitability while consistently achieving 100% team resource utilization and gross margin targets.

I have led multiple global delivery COE teams comprising Infrastructure Managed Services, Oracle EBS, and ERP Cloud departments.

Successfully delivered projects on budget, and within the timelines.

My contributions include 100% client satisfaction and project retention.

Worked closely with pre-sales teams and client sponsors to identify new opportunities.

In my role as an Associate Director, I led the 24x7 Managed Services, in-house IT support, and the Oracle on-prem EBS development teams operating from India.

My responsibilities included stabilizing and expanding the existing Oracle EBS development team by working closely with various internal and external stakeholders.

I have identified various process improvements and resource optimization strategies to enhance the overall efficiency of project delivery and the productivity of individual team members.

As an IT Infrastructure Manager, I was responsible for IT infrastructure operations, leading Oracle Middleware, DBA, and Systems teams of 18 members to deliver 24/7 support for multiple projects. Mine was a client-facing role actively working with various managed services clients, including preparing KPI/SLA-based reports for senior management, resolving escalated technical issues, overseeing recruitment, onboarding, and organizing periodic technical training.

I was also handling the additional responsibility of Keste’s in-house IT team, involving desktop and server support, catering to internal users, such as Active Directory, Microsoft Exchange, local network setup, configuration, and troubleshooting. I was involved in IT asset management, IT auditing, and worked with third-party vendors.

I successfully built and stabilized a 15-member, 24/7 production support and DevOps team covering technologies such as Oracle SOA Suite, SAP PI, Informatica, and BizTalk for a Fortune 500 U.S.-based client. My role encompassed project planning and delivery, OLA/SLA and CSAT adherence, cross-functional communication with senior leadership and stakeholders, data-driven reporting, and initiatives like knowledge management, process automation, and innovation across technologies. I also oversaw Incident, Service Request, and Problem Management using ITIL methodologies, with tools like ServiceNow and JIRA.

I developed comprehensive project plans and communication strategies while building and leading a DevOps team specializing in AWS, Oracle Middleware, and Linux technologies, ensuring timely project completion through best practices and cross-functional collaboration. My leadership facilitated effective communication across all organizational levels, from senior management to technical teams, to align objectives, and secure strategic buy-in. I successfully launched knowledge management and innovation initiatives that increased self-service resolution rates by 35%, reduced repeat tickets by 30%, cut deployment times by 60%, and decreased production incidents by 40% through automation and DevOps best practices implementation.

At IDEXX Laboratories, I managed applications and infrastructure hosted on Oracle SOA Suite, WebLogic, and Oracle Linux, while implementing enterprise monitoring systems and automating repetitive operational tasks. Through systematic resolution of system conflicts and contention issues, combined with proactive tuning and monitoring strategies, I achieved 99.99% SLA metrics for the middleware infrastructure.

As a Systems Analyst at System Soft Technologies, I was responsible for providing technical expertise for enterprise applications hosted on Oracle Fusion Middleware 11g, Oracle WebLogic, Coherence servers, Apache, IBM WebSphere, and IBM HTTP Server platforms. I delivered comprehensive middleware support to multinational clients, executing server migrations, system upgrades, proactive monitoring, and root cause analysis to ensure optimal performance of mission-critical business applications.

At J.Crew Group, Inc., my role involved maintaining the uptime and availability of e-commerce websites (jcrew.com and madewell.com) hosted on Oracle WebLogic and Blue Martini platforms. I gained extensive experience with caching technologies, including Oracle Coherence server and Akamai, along with web technologies such as Apache web server, Tomcat application server, AZUL JVM, FSI, and QAS.

As a Systems Analyst, I was involved in the architecting and deployment of enterprise middleware infrastructure for Java-based applications across WebLogic and WebSphere application servers, encompassing complete installation, configuration management, system upgrades, and seamless Apache web server integration. Delivered scalable middleware architectures to global enterprise clients at Satyam Computer Services Ltd, orchestrating end-to-end implementation lifecycles from conceptual design through production deployment, leveraging deep expertise in service-oriented architectures, WebLogic 9.x/10.x platforms, Apache technologies, Red Hat Linux environments, and WebSphere Application Server versions 5.0-6.1.

As a Senior Engineer, I was involved in the architecting and deployment of enterprise middleware infrastructure for Java-based applications across WebLogic and WebSphere application servers, encompassing complete installation, configuration management, system upgrades, and seamless Apache web server integration. Delivered scalable middleware architectures to global enterprise clients at Satyam Computer Services Ltd, orchestrating end-to-end implementation lifecycles from conceptual design through production deployment, leveraging deep expertise in service-oriented architectures, WebLogic 9.x/10.x platforms, Apache technologies, Red Hat Linux environments, and WebSphere Application Server versions 5.0-6.1.

On-site Engineer at the NOC of a telecommunications company providing desktop and service support involving installation, upgrade, configuration, and troubleshooting of Red Hat Linux, Windows NT, and 2000 servers, and workstations. Worked on user requests, issues, and resolving the same by adhering to pre-defined SLAs.

On-site Engineer at the NOC of a telecommunications company providing desktop and service support involving installation, upgrade, configuration, and troubleshooting of Red Hat Linux, Windows NT, and 2000 servers, and workstations. Worked on user requests, issues, and resolving the same by adhering to pre-defined SLAs.

As a system engineer, my responsibilities involved PC hardware maintenance, Windows, UNIX, and Linux server setup, and upgrades for various clients.