Madhu Rane
Margao
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Sr NOC Engineer
Digital Network Associate Pvt Ltd
Panjim
09.2017 - Current
- Analyzed and resolved technical issues related to network operations.
- Maintained and monitored system security protocols, policies, and procedures.
- Identified potential areas of improvement in the existing network infrastructure.
- Created detailed documentation of network configurations and changes.
- Performed troubleshooting on complex systems to identify root cause of problems.
- Provided technical support for LAN and WAN networks including routers, switches, firewalls, wireless access points.
- Tested new hardware and software components before deployment into production environment.
- Configured routers, switches, access points and other networking devices according to best practices.
- Monitored server performance metrics using various tools like SolarWinds or PRTG Network Monitor.
- Managed the installation of operating systems on servers and desktops.
- Diagnosed complex problems across multiple technologies such as routing protocols, DNS and DHCP services.
- Conducted regular maintenance activities on all networking equipment.
- Coordinated with vendors regarding hardware purchases or service contracts.
- Provided training to users on how to use different networking tools or applications.
- Communicated clearly, articulately and patiently with customers requiring support.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
- Met with departmental managers to discuss project status and determine action plans.
- Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Assisted in the design of local area networks and wide area networks.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
Education
Bachelor of Computer Applications - Computer Science
Divekar College of Commerce
Karwar Karnataka03-2017
Skills
- VoIP Systems
- Service Level Agreements
- Incident Management
- Firewall Management
- System monitoring
- Network configuration
- Technical Documentation and Reporting
- Team Training
- Technical Troubleshooting
- Switching protocols
- Hardware Installation
- IP Addressing and Subnetting
- Connectivity troubleshooting
- Network Scaling
- User Training
- Technical Support
- Bandwidth Evaluations
- Help Desk Support
- LAN and WAN administration
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Sr NOC Engineer
Digital Network Associate Pvt Ltd
09.2017 - Current
Bachelor of Computer Applications - Computer Science
Divekar College of Commerce
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