MADHU SINGH
Patna
Summary
Experienced customer executive officer and teller with 2+ years of customer service experience. Skilled in handling customer inquiries, resolving issues, cash handling, maintaining customer satisfaction, and building customer relationships.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Teller
IndusInd Bank
08.2024 - 04.2025
- Processed customer transactions efficiently and accurately.
- Handled cash deposits and withdrawals with attention to detail.
- Assisted customers with account inquiries and product information.
- Assisted client relationship managers at a bank branch with customer account research and maintenance.
Customer Executive-Officer
IndusInd Bank
12.2022 - 07.2024
- Managed and completed the VKYC process, ensuring compliance and enhancing the customer onboarding experience.
- Provided customer service and sold banking products while addressing account-related queries.
- Handled requests and complaints in the CRM application, resolving customer queries efficiently.
- Learn about banking products to respond to related customer queries.
- Coordinating with the backend team or overseas team based on the customer's urgency & priority.
- Completion of assigned tasks within TAT.
Education
Bachelor of Business Management -
Arcade Business College
Patna 06.2019 - 09.2022
+2 - Commerce
Rabindra Balika Inter Colleg
Patna 09.2017 - 03.2019
10th -
Bankipur Girls H/S
Patna 04.2016 - 08.2017
Skills
- Microsoft office suite (Word, Excel, PowerPoint and outlook)
- Data analysis
- Problem Solving
- Quality work under pressure
- Independent and team player
- Quick learner
Personal Information
- Gender: Female
- Nationality: Indian
Languages
- Hindi
- English
Timeline
Teller
IndusInd Bank
08.2024 - 04.2025
Customer Executive-Officer
IndusInd Bank
12.2022 - 07.2024
Bachelor of Business Management -
Arcade Business College
06.2019 - 09.2022
+2 - Commerce
Rabindra Balika Inter Colleg
09.2017 - 03.2019
10th -
Bankipur Girls H/S
04.2016 - 08.2017