Madhu T Patil
Life Insurance Operations Manager
Bangalore
Summary
Total of 17+ years’ experience in field of customer support role back end operations. Specialization in the field of Insurance with objective in mind to ensure organizational and personal development mingled with opportunities to explore and exhibit my skills.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Manager– Customer Services
Hdfc Life Insurance
10.2012 - Current
- New Business Process-Having end to end knowledge of all new business process starting from proposal login to issuance/cancellation
- New Products and System Enhancements- Handling end to end of new products & System Enhancements with prospective for new business which includes requirement gathering, process flow design, testing and implementation
- One Point of Contact -one point of contact for field operation queries and sales queries and supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turn around for all service requests with consistent quality
- Underwriting of Proposals – Having experience of underwriting cases Up to sum assure of Rs.35 Lakhs
- Fund Transfers and Contract Cancellation Process: Heading an entity for pre & issuance cancellation which includes policy cancellation and fund transfers to policies
- New Business Policy Servicing: - SPOC for New Business Policy Servicing having rights to reverse the issued contracts from In Force to Proposal status (Alter from Inception)in case of any changes/corrections like change in sum assure ,PT/PPT addition or deletion rider, agent code change, adding MWP Act and Assignment etc
- Insurance Repository (Electronic Insurance Account):-Having end to end knowledge of insurance repository process from eIA account creation to till the policy conversion
- C KYC Process:- As per the regulatory requirements single handedly CKYC process has been successfully implemented started opening CKYC no’s for all the logins
- Policy Bond Printing and Dispatch-Handling the Process of Policy bond printing & dispatch Process through external vendor
- Conducting monthly audit to ensure no delay and deviation in the Process
- MIS Preparation–Preparation and publishing of below reports and publishing to concerned departments Monthly Dashboard on New business and Underwriting on monthly performance
- Policy Issuance Report, Single and Multiple pending requirements reports, Avoidable and non-avoidable ORM’s report, Proposal outstanding report, Documents scanning pending report, Cancellation Intimation report and other adhoc reports as per the Management requirements
- IIB and IRDAI Regulatory data sharing
- Underwriting Cases allocation and TAT monitoring: - Supervising and Monitoring Underwriters/Consultants work around and TAT
- Pushing the team for maximum productivity
- Verification /Welcome Calling: - Supervising and monitoring the activities on regular intervals
- Also coordinating with vendor for any welcome calling related issues, complaints and reviewing the performance and quality of calls done by vendor
- Complaints and ombudsman Queries : – Handling Complaints and ombudsman queries received through legal team, grievance team and contact center on all New Business/Underwriting related complaints/queries and ensuring closure of queries within the TAT & Preparation and Publishing of Complaint Analysis Report monthly basis
- Rewarded as Shining Star Perform of the 2nd Quarter of 21-22
- Promoted as Deputy Manager in April 2020
- Rewarded as Star Perform of the 1st Quarter of 20-21
- Promoted as Assistant Manager in April 2018
- Received Outstanding Performer Award for FY – 2017-18
- Successfully completed ISMS training and got certified by DNVG
- Successfully completed licentiate exam and certified by Insurance Institute of India in June -19
- Well done Award for May - 2019
Executive -Finance Operations
MetLife India Insurance Co.Ltd.
06.2010 - 10.2012
- Commission Disbursement & Related MIS Reporting Processing, Accounting & Reporting
- Processing of weekly Agent Commission as per the agreed TAT and ensuring that the robust validation and control has been put in place before releasing the commission
- Commission Rate Validation as per the agreement & File & Use filed with IRDAI
- Validation of Premium Received against the released commission
- Validation of TDS and Service Tax calculated against the commission released from the system and adherence to the Government Tax regulation
- Reconciliation of all Commission accounts along with the operations to find out the outages & to clear such disconnects by taking appropriate actions
- Passing the all the bank reconciliation entries are done timely and accurately as per the company’s timelines
- Co-ordinate with bank, ops account & zones finance for un-reconciled entries/ on regular basis
- Monitoring the, Reject Report, Cheque Bounce Report or any other report on a weekly help the Co-partners (in HO & Zones) for resolving the entries at the earliest & ensuring that there is no unaccounted debits or credits outstanding in all reconciliation account
Accountant
Frankfinn Institute of Airhostess Training Institute
01.2009 - 05.2010
- Accounting & Reporting
- Managing the entire accounting functions up to the finalization level for presenting a true and fair view of the year-ending financial statements
- Handling day-to-day accounting functions such as Cash Book, bankbook, and ledger
- Booking of invoices in accounting system for receivables and Payables
- Preparation MIS Reports to provide top management with the feedback on financial performance viz, cash flow, credit control, recovery of bad debts, etc
- Ensuring that all processed document are properly binded with the supporting and the same needs to be sent to HO on monthly basis
- Resolving the queries of the Students In case of Fees and any other Doubts
- Assisting with the internal Auditor for Preparing audit schedules/plans and ensuring completion of the same within the stipulated time frame
Executive
Origami Private Limited
11.2007 - 12.2008
- Handling day-to-day accounting functions such as Cash Book, bankbook, and ledger
- Booking of invoices in accounting system for receivables and Payables
- Handling Vendors Reconciliation and reporting the Vendors out standings to the Operations Team
- Handling the Bank Reconciliation and passing necessary Entries
- Preparation VAT, TDS & STAX breakups for filling the Returns
- Supporting the seniors in the finalization of the Profit & Loss A/c & Balance Sheet
Audit Assistant
Ganesh & Co
07.2006 - 10.2007
- Company Overview: C.A Firm
- Audit: - Responsibility of preparing yearly tax returns including finalization of accounts, preparation of profit and loss account, balance sheet and computation of total income for all kinds of assesses viz
- Salaried, business, profession and companies and also filing them with the I.T
- Department
- C.A Firm
Education
B.Com - undefined
Dharwad University
Skills
Team handling, vendor management, good in Mis and Preparation of dashboard,Ppt Auditing, New system enhancements , insurance product testing and Uat
Disclaimer
This is to declare that all the above said details are true to the best of my knowledge.
Personal Information
- Father's Name: T.S Patil
- Date of Birth: 04/10/84
- Nationality: Indian
- Marital Status: Married
Timeline
Manager– Customer Services
Hdfc Life Insurance
10.2012 - Current
Executive -Finance Operations
MetLife India Insurance Co.Ltd.
06.2010 - 10.2012
Accountant
Frankfinn Institute of Airhostess Training Institute
01.2009 - 05.2010
Executive
Origami Private Limited
11.2007 - 12.2008
Audit Assistant
Ganesh & Co
07.2006 - 10.2007
B.Com - undefined
Dharwad University
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