Madhu Yadav
Senior Specialist
Ghaziabad
Summary
- 9 Years of experience in IT industry with Information Security, IT Systems .My specialized technical skills include Windows AD, Exchange Management Console; Knowledge of process implementation includes ITIL (Incident Management, Request Management and Change Management).
- Strong analytical and problem solving ability with excellent communication skill.
- Project management ability includes Team Management, Work Initiation, Work Load Distribution, Escalation, Shift Roster and Leave Reporting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Specialist
HCL Technologies
08.2022 - Current
- Playing a key role of managing team, taking initiative, improvements & quick response on escalations.
- Managing access for internal and external applications based on roles and rights with respect to information security policies, approvals, and compliance & audit methodologies.
- Identity Management - Provisioning, De-provisioning (Add, Modify, and Terminate), Role Base Access Controls, and Workflow processes.
- Access Management - Authentication and Authorization.
- Granting access on Windows Servers, Active Directory, LDAP, Office 365, SSO, MFA and Web Applications.
- Email and On-Call Support
- Owning different issues and co-ordinate with different teams to provide better resolution on time.
- Ensuring strict adherence to SLA.
- IT Audit, Review, Compliance of the Service Request/Incident Tasks as per the Quality Policy.
- SOP documentation, review and knowledge sharing.
- Quality of service delivery with the implementation of Six Sigma.
- Serves as a subject matter expert supporting, administering and managing multiple disciplines and identity & security platforms.
- Root causes analysis and SLA compliance for tickets.
- ITGC control audit of tasks.
Assistant Manager
Renowned Buildtech Pvt. Ltd.
08.2020 - 08.2022
Sr. Executive
Kribhco Infrastructure Limited
09.2017 - 05.2020
Security Systems Analyst
Dell International Services
02.2013 - 02.2015
Education
MBA - Information Technology And Human Resource
Mahamaya Technical University
04.2001 -
B. Tech - Information Technology
Gautam Buddh Technical University
04.2001 -
Senior School(12th) -
Central Board of Secondary Education
04.2001 -
Secondary School(10th) -
Central Board of Secondary Education
04.2001 -
Skills
Operating Systems : Windows Server 2003/2K8/201
Active Directory : Active Directory and Administration
ITSM Tool : BMC Remedy, Service Now (SNOW)
Remote Tool : RDP, WebEx, Bomgar, Saviynt, Accsys Support
Networking : IP Addresses, VPN, DNS and DHCP
Exchange Server : Microsoft Exchange Server, Shared Mailbox Configuration, Email Setup, PST (Personal Storage Table), OST (Online Storage Table), Creation of distribution lists and Contact Cards
Databases : Microsoft Excel
Accomplishments
- Received many times appreciation from customer for excellent support.
- Received “Performer of the Month” Award in HCL for Excellent Performance.
- Received Global Champion Award from Client.
Certification
ITIL - 2011
Timeline
Senior Specialist
HCL Technologies
08.2022 - Current
Assistant Manager
Renowned Buildtech Pvt. Ltd.
08.2020 - 08.2022
Sr. Executive
Kribhco Infrastructure Limited
09.2017 - 05.2020
ITIL - 2011
05-2014
Security Systems Analyst
Dell International Services
02.2013 - 02.2015
MBA - Information Technology And Human Resource
Mahamaya Technical University
04.2001 -
B. Tech - Information Technology
Gautam Buddh Technical University
04.2001 -
Senior School(12th) -
Central Board of Secondary Education
04.2001 -
Secondary School(10th) -
Central Board of Secondary Education
04.2001 -