Madhubanti Mukherjee
Portfolio Leader
Bangalore
Summary
Portfolio, Project Management Professional, PMP, ACP and LKU certified Accredited Kanban Trainer. Seeking opportunities to demonstrate abilities in successfully transforming and managing complex and critical programs and portfolios using Agile delivery frameworks. Talented Portfolio Manager bringing 20+ years of experience in making proactive fund proposals. Skillful managing exposure, maintaining client satisfaction and capitalizing on emerging opportunities.
Overview
17
17
years of professional experience
11
11
Certifications
Work History
Risk Management Leader (Portfolio Management)
KYNDRYL
10.2021 - Current
- Led oversight of Risks, Issues, and Dependencies across comprehensive Transition and Transformation portfolio, including three extensive Data Center migrations and Transformation initiatives over two years with TCV of over $460M
- Executed entire lifecycle management of risks, ensuring continuous monitoring, updating, and effective mitigation strategies throughout project lifecycle
- Developed and refined workflow designs, enabling work state analysis to optimize project execution and risk mitigation strategies
- Conducted in-depth qualitative and quantitative risk analysis to facilitate critical portfolio governance decisions
- Collaborated effectively with stakeholders and third-party vendors to coordinate resolution of risks and issues, ensuring alignment with project objectives and timelines
- Managed RAID log audit compliance activities, upholding project standards and regulatory requirements
- Successfully navigated complex risk scenarios, leading to on-time delivery of key project milestones and critical Migrations
- Developed and implemented innovative risk assessment techniques that significantly improved project risk visibility and management efficiency
- Played a critical role in enhancing the governance framework through meticulous risk analysis, significantly contributing to the prioritization and success of PI planning sessions.
Portfolio Director, RFS, AIA, APAC
KYNDRYL
Banaglore
01.2022 - 12.2023
- Leadership and Management of Request for Service (RFS) Program and Portfolio of key Kyndryl clients, providing advisory and implementation services to provide IT infrastructure transformation services and modernization opportunities.
- Developed strong stakeholder relationships resulting in increased customer satisfaction and repeat business
People Portfolio Manager, RFS FRANCE and DACH Markets
IBM
08.2009 - 09.2021
- Managed team of Project Managers and Portfolio Manager for accounts Schneider Electric, Danone, Panasonic and FCA CNHI
- Helped optimize workload versus FTE ratio to enhance Gross Profit on RFS deliveries; escalations management on critical projects and delivery issues, resource risk mitigation planning, Managed career development plans for the PMs.
Delivery Manager
AMICA INSURANCE
02.2009 - 09.2009
- Positioned as onsite Delivery Manager with overall responsibility to manage all projects driven by Aditi Technologies
- Managed bespoke .NET based full project life cycle of Policy Quoting application through hands-on involvement in planning, coordination, development, delivery and support
- Managed Property and Casualty insurance applications feature enhancement development and ongoing maintenance projects at four different locations
- Managed production support of all modules of Policy Management, Billing & Claims and Statistical Reporting
- Involved in staff augmentation and delivery coordination of projects
- Managed onsite client relationship and communication with all project stakeholders
- Also responsible for process maturity, recruitment, onsite-offshore communication, risk management and to provide cross-functional team training, coaching, and mentoring.
Engagement Manager
MICROSOFT
04.2008 - 02.2009
- Positioned onsite for Proof of Concept of Virtual Microscope on WPF/Grave project, client liaison responsibility for POC projects for custom MOSS portal development solutions and shared services delivery management
- Managed Virtual Microscope integration using Microsoft Windows Presentation Foundation and custom 'Grava' servicing application(s)
- Managed full project life cycle of the application through hands-on involvement in planning, coordination, development, delivery and support
- Collaborate with multiple subject matter experts across various Business lines and regions and user groups to standardize and gather consensus on methodologies
- Supervise and chair daily Scrum meetings; tracking progress and reporting using Earned Value analysis
- Met in excess of 99% of agreed service levels; Client liaison and Stakeholder Management; Successful deployment of multiple iterative releases; In time transition of applications to client environment
- Authoring a technical white paper to highlight the richness of the user experience accomplished by using the Windows Presentation Foundation and Microsoft product code named 'Grava'.
Project Manager
SCHOOLNET INC
01.2007 - 04.2008
- Positioned Onsite as Project Manager with Project Delivery responsibility; Reporting to Delivery Executive and responsible for Managing Proposal to Delivery; Project valued at 10+ MUSD with 40+ resources across US, UK, US and in India; Project scope: High availability, highly scalable, Architecture design and hardware farm level set up for Microsoft SharePoint based multi-site Internet and Intranet Portal, Data Migration; Accelerated campaign cycle; Successful delivery and demonstration of Proof of Concept, Onsite delivery management with successful phase-1 go live for December holiday season; Successfully managed Microsoft .Net based solutions and Business Process Automation using - MOSS 2007, ASP.Net, C#, Custom Development of MOSS, WCF, WPF, WWF, SPD
- Etc; Met high levels of Delivery SLA obligations; Successfully managed Resource distribution and Revenue Recognition across multiple business entities.
Project Manager
APPROVA KEYSTONE
08.2007 - 12.2007
- Located at offshore to lead and manage development of Biz Rights Presentation Tier module of multi million dollar Continuous Controls Monitoring (BizRights - version 3.5.2) software development initiative to add more functionality and improve user interaction through familiar Microsoft based application interfaces rather than application specific interface
- And overall cost reduction
- Responsible for Use Case driven model of Requirements definition through class room facilitations, collaborating Design with local technical leadership, offshore Construction and onsite Integration
- Collaborate with multiple subject matter experts across various Business lines and regions and multiple user groups to standardize on process, templates and approvals
- Supervise day-to-day activities
- Facilitated class room sessions to define requirements in Use Case driven model; Coordinated solution design to achieve stringent project objectives of cost and customer communications.
Account Portfolio Manager, Leo Pharma (Denmark)
IBM
- Reporting to the Global Leader for Project Management Services; responsible for delivery of Request for Service (RFS) and Catalogue services for the account as a primary liaison between client focal and IBM Business Units; responsible for budgeting and oversight of quarterly billing for RFS and Catalogue Requests; management of vendor contracts and operational proceedings; overall responsible for meeting contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); annual contract health check and re-negotiations for updates to Services Agreements for Catalogue Services; escalation management for critical incidents and project / program issues
- Sustained Service improvement for the Catalogue Services portfolio from initial statistics of below 45% SLA to 100% SLA for the 14th consecutive month ongoing
- 9 of 10 customer satisfaction index score for the second consecutive year
- Over 20% reduction of operational lead time and customer lead time through implementation of streamlined workflows and delivery models curtailed to suit Catalogue requests.
Global Agile Coach for CIC (India)
IBM
- Reporting to the Leader for Agile Transformation and Delivery Excellence; responsible for roll-out and implementation of Agile and Kanban practices and methodologies for Services Delivery teams in CIC, India
- Instrumental in designing and delivering education content for Agile Framework (Agile Elevate) for Project services
- Assist in quarterly maturity assessment for teams; prepare pre-workshop agenda and provide training to account champions; conduct Agile workshop and seminars for Account Leadership, Managers and Subject Matter Experts (SMEs); hold Agile Transformation kick-off with key account stakeholders; oversee and provide guidance for stabilization of new practices; monitor key metrics and drive improvement Epics within the delivery teams.
Transition and Transformation Implementation Manager (TTIM)
IBM
- Reporting to T&T Lead UKI & EMEA; with overall delivery responsibility for deployment of standard managed service solutions for Enterprise Infrastructure Services; Performed monthly Operational and Contractual deliverable reviews, periodic Milestone health checks, Payment milestone readiness reviews, Quarter Financial forecast and tracking, overall Annual Budget management and enhanced reporting; escalation management and problem resolution, troubled contract remediation activities.
Transformation Global Program Manager
IBM
- With overall responsibility for delivery of large and complex Data Center migration program
- Global Program containing 9 large and complex projects, Program Financial Baseline Budget of 27+ MUSD over 2 years engaging over 120 technical staff members
- Program Scope: Migration from old data center coupled with upgrade of distributed legacy business solutions to a centralized mid-range server architecture over new DC LAN targeting visualization ratio of 70%
- Successfully managed and led the program from Red status for forecast-ed budget and schedule overrun and escalated resource constraints to a Green status ensuring minimal budget overspend in comparison to base forecast, Ensured delivery within customer committed time lines to maintain client satisfaction index above 4.5/5.
Project Manager
IBM
- Offshore Project Manager for US and UK Client (Capital One, Royal & Sun Alliance) with Project Delivery responsibility; Reporting to Program/ Portfolio Manager and responsible for Managing Proposal to Delivery; managed several Large and Complex projects valued at 10+ MUSD with over 30 resources across US and in India; Project(s) scope: Coordinate with Architects and SMEs on development of deployment architecture plan, planning and implementation of deployments for new IT infrastructure; Mid-range centralization, Application installations and upgrades; Mainframe infrastructure refresh and storage migration
- Shared Services Project Management
- Offshore Project delivery on schedule and within budget; Successfully managed deployment initiatives across LOBs - Technology Refresh, Data Centre migrations, Mainframes and Mid Range refresh, Tivoli Provisioning Manager, Tivoli Storage Manager, HP Business Process Automation(BAC/BPM), HP Enterprise Discovery
- Etc; Met high levels of Delivery SLA obligations; Successfully managed Resource distribution and Revenue Recognition across multiple business entities.
Onsite Coordinator
MERCEDES BENZ
- Coordinated requirements gathering through local German translator to design and develop a solution to improvise and automate requirements gathering and tracking using DXL based customization for Rational DOORS for the Powertrain unit
- Responsible for executing the project with an onsite - offshore model, with 80% of the resources at offshore bringing in substantial cost advantage to the client
- The solution was developed based on .Net technologies to capitalize on existing Microsoft Sharepoint Platform using K2 and Skelta.Net
- This was developed to supplement the Rational DOORS Requirements updating process
- Successfully managed and delivered project delivery overcoming language and cultural barriers; Assisted onsite and offshore team to motivate and overcome technical challenges inherent to a German application development.
Consultant
SIEMENS INFORMATION SYSTEMS (AUTOMOTIVE)
- Pilot Requirements Engineering Process
- The Role involved leading a team of Engineers involved in analyzing requirements for development of MATLAB modules for clients (Automotive); Develop and Rational DOORS APIs using DXL, develop integration interface between other tools used in the S/W development Lifecycle; Integration installations for DOORS - Mercury Test Director for Quality Centre, Rational Clearcase, ClearQuest etc
- Perform analysis of Business requirements and propose solutions based on available technologies and also work on development and implementation of proposals
- Worked on Development of Custom parallel and sequential Human workflows
- Spearheaded implementation of custom workflows for Business Process Automation on Sharepoint Portal Server 2007 using Windows Workflow Foundation 3.0 for Visual Studio 2005
- Also worked on other available workflow development utilities like Automate BPA Server 2007, Skelta BMP .Net, Sharepoint designer 2007, K2 .Net, SkyXoft Flowprise etc.
Software Engineer
TELELOGIC
- Product Support and Consulting; Responsibilities included handling customer case files and issues relating Software Development Life Cycle Automation Tools for Requirement Management (DOORS), Change & Configuration Management (SYNERGY)
- Support in Product analysis and customization based on client requirements
- Worked with and lead a team of 10-12 Support Engineers and assisted them with analyzing technical issues on related products
- Ensured high levels of customer satisfaction for all client accounts
- Spearheaded several interim hotfixes, product releases and bug fixes.
Technical Lead and Business Development Consultant
- Responsibilities included handling Technical Escalations on critical issues for Microsoft Office and Exchange Server
- Resolution of MSHOT cases within agreed SLAs
- Worked as member of AUX Flush Project for Continuous Improvement
- Awarded Best Senior Tech 2004 for consistent resolutions within SLAs with zero case reopens.
Education
Masters Diploma of Computer Science - Computer Science And Programming
National Institute of Information Technology
12.2003
Advanced Diploma in Computer Application - undefined
iGNIIT, NIIT
Skills
Risk management processes and analysis
undefinedCertification
IBM AGILE CHAMPION
Affiliations
Member - Project Management Institute
Tools And Technology Exposure
- MS Project
- Visio
- MS Office
- SDLC Methodologies
- Data Warehousing
- Net
- Use Case Tools
Domains
- Financial Services & Insurance
- Project Management
- Project Management Office Operations (PMO)
- Software Development Lifecycle Management
- Requirements Management
- Automotive
Timeline
Portfolio Director, RFS, AIA, APAC
KYNDRYL
01.2022 - 12.2023
Risk Management Leader (Portfolio Management)
KYNDRYL
10.2021 - Current
People Portfolio Manager, RFS FRANCE and DACH Markets
IBM
08.2009 - 09.2021
Delivery Manager
AMICA INSURANCE
02.2009 - 09.2009
Engagement Manager
MICROSOFT
04.2008 - 02.2009
Project Manager
APPROVA KEYSTONE
08.2007 - 12.2007
Project Manager
SCHOOLNET INC
01.2007 - 04.2008
Account Portfolio Manager, Leo Pharma (Denmark)
IBM
Global Agile Coach for CIC (India)
IBM
Transition and Transformation Implementation Manager (TTIM)
IBM
Transformation Global Program Manager
IBM
Project Manager
IBM
Onsite Coordinator
MERCEDES BENZ
Consultant
SIEMENS INFORMATION SYSTEMS (AUTOMOTIVE)
Software Engineer
TELELOGIC
Technical Lead and Business Development Consultant
Masters Diploma of Computer Science - Computer Science And Programming
National Institute of Information Technology
Advanced Diploma in Computer Application - undefined
iGNIIT, NIIT
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