Madhubanti Sarkar
Hostress
kolkata
Summary
High Energy, Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Successful in maintaining efficiency and calm in fast-paced environments. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Hostess
Fairmont the Palm, Emirates
09.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in timely, friendly, and efficient manner
- Performed opening and closing duties, as needed
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales by 10%
Waitress
Fairmont
12.2021 - 09.2022
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Managed over 100 customer calls per day.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Greeted tourists upon arrival to specified meeting locations, providing introductions and assisting with luggage as needed.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
Guest Service Associate
Madhubanti Sarkar, ITC Hotels
01.2021 - 11.2021
- Taking customer order and delivering food and beverage
- Providing excellent service to ensure satisfaction
- Up sell additional products when appropriate
- Earned several positive customer reviews on both internal survey forms and online reviewplatformsincluding Google and TripAdvisor
Concentrix
08.2020 - 12.2020
- Managing the customer concerns
- Resolve issues and Problems
- Recommend products and services according to the need of each individual teamwork
- Industrial Training
Winstar World Casino and Resorts
12.2018 - 06.2019
- Enhanced guest experience by performing concierge duties
- Organized recreational activities for theguests
- Assisted guests with their luggage
- Handled guests' requests andconcerns
- Assisted HK team in cleaning the guest's room, public area
- Trained in Laundry
- Fulfilled complete table service duties including taking food orders, placing orders, running orders totables, and cleaning and setting tables
- Trained in various sections of the Food & Production and enhanced my culinary skills
Education
BA - Hospitality Reservation management Customer service
Diploma - International Hospitality Administration
Food hygiene regulationsIndian Certificate of Secondary Education - undefined
IGNOU
Bachelor in Hotel Management -
University of West London
Indian School Certificate - undefined
Mahbert High School
Diploma in Hotel And Tourism -
International Institute of Hotel Management Advanced
2020
Skills
- Check payment processing
- Effective customer upselling
- Hospitality Service Expertise
- Price memorization
- Safe food handling
- Time management
- Multitasking
- Positive attitude
- People Skills
- Conflict and dispute resolution
Languages
English, Hindi, Bengali
Native language
Timeline
Hostess
Fairmont the Palm, Emirates
09.2022 - Current
Waitress
Fairmont
12.2021 - 09.2022
Guest Service Associate
Madhubanti Sarkar, ITC Hotels
01.2021 - 11.2021
Concentrix
08.2020 - 12.2020
Winstar World Casino and Resorts
12.2018 - 06.2019
BA - Hospitality Reservation management Customer service
Diploma - International Hospitality Administration
Food hygiene regulationsIndian Certificate of Secondary Education - undefined
IGNOU
Bachelor in Hotel Management -
University of West London
Indian School Certificate - undefined
Mahbert High School
Diploma in Hotel And Tourism -
International Institute of Hotel Management Advanced
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