Madhukar Pandey

• Speaker at Tableau User Group Hyderabad, delivered sessions on Tableau AI and Tableau Pulse to 200+ audience.
• Managed successful renewals with an AOV uplift.
• Handling accounts worth 10M+ ARR.
• Maintaining Customer Success Scores across Product Adoption, Reducing Attrition and Improving Techincal Health.
• Tableau CSM Subject Matter Expert for APAC and ANZ.
• Engaged in tool and process improvements to streamline customer success activities and services.
• Engaged in devising strategies and Solutions for moving the On Prem applications to Cloud along with cost optimization with best performance.
• Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
• Developed and executed solutions to customer needs and drivers through hands-on engagement.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Worked flexible hours across night, weekend and holiday shifts.
• Published a Customer Success Story for one of the Premium Clients for Automating "Real time log analysis" which resulted in reduction of manual efforts and cost.
• Identified issues, analyzed information and provided solutions to problems.

• Experience in Operations and Support for SAP BO, Tableau and Training.
• Expertise in BI 4.2 /BI 4.1 Deployment, Architecture, and Content Management.
• Tableau Server Architect.
• Responsible for Tableau infrastructure setup and Sizing.
• Tableau Server process optimization.
• Auditing Dashboards on Tableau's PostgreSQL database.
• Setup a process for Tableau Site Security as per company's info security guidelines.
• Tableau migration from MS Azure to AWS.
• Data warehouse creation for Tableau PostgreSQL database to optimize Tableau's performance.
• Setup of virtual test domains to analyze pre-deployment challenges and planning / managing deployment activities.
• Configuring hardware as per performance specifications, planning user security scenarios based on popular security protocols (e.g.Windows AD, Kerberos etc.).
• Implementation of Business Objects on Windows/UNIX platforms.
• Troubleshooting issues related to installation, deployment, web server configuration, scheduling, authentication, rights management, performance tuning, and performance-related issues on Tableau and Business Objects for Windows/UNIX.
• Handling post-deployment technical and functional issues.
• Deployment of Business Objects XI 3.1 / BI 4.0 Mobile for Android, Blackberry and IOS scenarios.
• Working in a global setup / offshore-onsite coordination.
• Effective communication and interpersonal skills.
• Strong problem solving and analysis capabilities.
• Supported department leadership in implementing new policies, procedures and controls.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Followed all company policies and procedures to deliver quality work.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Led disaster recovery and upgrade projects, including coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
• Oversaw work of Analysts, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
• Promoted Digital Enterprise programs.
• Established Data Community of Practise.

• System upgrade and maintenance on both Linux and Windows environment.
• Webi reporting issues.
• User Incident handling.
• Creation on Auditing Information Space in SAP BI4.1 Explorer.
• SAP Design Studio 1.6 and its Integration with BI Platform Created an Auditing Information Space using SAP Business Objects Explorer 4.1.
• SAP Lumira 1.31.6 integration with BI Platform.
• SAP BI Platform sizing (Half Yearly based on maximum number of active concurrent load and usage) SAP BI 4.2 SP04 Upgrade and Consolidation.
• Upgrade BI to SAP BI 4.2 SP04 Patch1, on Linux environment.
• Upgrade all the Add-ons (Explorer, Design Studio and Lumira) Make sure upgrade is successful.
• Incrementally migrate objects from Windows to Linux environment with the help of LCM command line tool.
• Setup the security for newly migrated users.
• Make sure the status of existing users is not changed.
• Copy the users Personal folders and Inboxes.
• Release the environment after through testing to users.
• Saved the maintenance cost of Windows Servers.

• Setting up environments to meet the organizational goal, keeping track of exact software and hardware resources for Business Objects servers based on Sizing.
• Managing Business Objects Users and their Issues.
• Performing weekend tasks with regards to Business Objects Upgrade and the Issues which require downtime.
• Daily monitoring of Business objects services of all the three environments (PROD, DEV, and UAT) Proper maintenance of the relevant documents in regards to Business Objects security structure modification.
• Working with Crystal and Webi report promotions to Business objects enterprise.
• Setting up of Middleware connections to the respective databases on which the reports are based.
• Working on Various Performance Related Issues pertaining to Web Application Server and Various Business Objects Services related to Crystal and Webi Reporting.

PROJECT BUSINESS OBJECTS SERVICE PACK 6 UPGRADE.

• Requirements gathering.
• Scope of applying Service Pack 6 to current patched environment.
• Issues fixed in Service Pack 6, Analysis of various ADAPTS.
• Creation of proper Installation plan with regards to distributed environment.
• Creation of proper back out plan.

PROJECT BI4.1 SP04 UPGRADE.

• Requirement Analysis.
• Proper Understanding of Business Objects Sizing with regards to requirement and content present.
• Creation of Sandbox with default BI4.1 SP02 Installation.
• Test out the new features.
• Gradually adding BI Content from BOXI 3.1 with the help of Upgrade Management Tool to sandbox to properly size the environment keeping in view the CPU Usage and Physical Memory consumption.
• Based on the results decide how to scale the BI 4.1 installation with distributed environment.
• Splitting Adaptive Processing Server.
• Create .war files with Wdeploy and modify them to be deployed to Weblogic.
• Test out both the default Tomcat and Weblogic Links.
• Set up Windows AD Configuration.
• Setting up Services Startup parameters for optimal usage and performance.
• Carrying out load test on Stage Environment with the parameters set and analyze the scope for Improvement.
• Testing of BI4.1 Client tools and server based tool like UMT.
• Setting various session timeout parameters (Web Application Level and Server level).
• Creating PROD, DR, UAT, DEV and Stage Environments.
• PROD Environment is a CMS Cluster of two servers and Seven Distributed Servers for Crystal and Webi Processing.
• Weblogic being used as Web Application Server with Apache as reverse proxy and F5 Load Balancer.
• Using APOS Info scheduler to create recurring schedules.
• Promotion Management to promote objects within the BI41 Environments.
• Setting up native SAP BI Monitoring application across all environments.
• Strong expertise in SAP BI Production support onsite - offshore model.
• Involved in one full life cycle SAP BI Implementation.
• Worked in SAP BI Projects like full cycle implementation, global templates roll outs, steady state/ Production support and SAP based transformation programs which gives a thorough understanding of all the key aspects of SAP BI/BOBJ.
• Extensive experience working with end users and business system analysts in understanding the requirement, providing technical solutions and implementing them.

SAP Business Objects Support