Madhukar Kalsapura

I lead the development and execution of the company's digital transformation strategy, creating roadmaps that align with business goals, and keep us ahead of technological trends. I manage digital platforms and tools to improve operational efficiency, and oversee major digital infrastructure projects, ensuring smooth adoption across teams. I actively evaluate new digital solutions and work closely with different departments to identify opportunities for digital upgrades. I act as a change agent by communicating the vision, addressing resistance, and inspiring teams to embrace new ways of working. Additionally, I monitor program performance using key metrics, manage resources and risks, and ensure all digital initiatives comply with data security and privacy standards. Overall, I drive innovation, foster a digital culture, and help the organization adapt to the evolving digital landscape effectively.

I am the Healthcare AI and Platform Strategy Leader, driving the vision and execution of our digital health transformation. My role is to design and scale intelligent healthcare platforms that combine clinical depth, data science, and advanced AI models to deliver measurable outcomes for patients, caretakers, providers, and the fraternity.

I lead the development of data-driven systems that integrate medical ontologies, predictive algorithms, and decision intelligence into unified platforms. By aligning engineering, medical, and business teams, I ensure our solutions translate real-world healthcare data into practical, ethical, and impactful innovations.

I work across functions to define strategic growth pathways, evaluating partnerships, guiding product roadmaps, and ensuring regulatory alignment. My approach combines clinical understanding with technology foresight, building sustainable digital ecosystems that improve diagnostic precision, appropriate treatment planning, and enhance patient experience.

I set up a team of content developers, quality teams, and processes for 'machine-assisted, human-curated' medical content, including disease signatures, drug monographs, and nursing assessments for leading publishing houses.

As a leader, I foster an environment of collaboration and purpose. I mentor teams to think systemically, design responsibly, and execute with integrity. My ultimate goal is to resolve medical uncertainties in a health situation through a patient-centric health platform that advances better decisions, care delivery, strengthens trust in AI, and accelerates the shift toward personalized, participatory medicine that fosters shared decision-making.

• NTPC
• BHEL
• Nuclear Power Corporation of India
• National Institute of Smart Governance.

As a Knowledge Management (KM) Consultant specializing in employee knowledge retention and portal strategy within the public sector, my role is to design and implement frameworks that help government and institutional organizations capture, retain, and effectively use institutional knowledge.

I lead the development of KM strategies that ensure critical expertise and experience are not lost due to retirements, transfers, or organizational restructuring. This involves assessing existing knowledge flows, identifying high-risk knowledge gaps, and designing systems to capture tacit and explicit knowledge from employees at all levels.

I work closely with HR, IT, and departmental leaders to establish a sustainable knowledge retention framework that blends cultural, procedural, and technological elements. My focus includes mentoring teams on storytelling and documentation practices, designing competency frameworks, and creating mechanisms such as communities of practice, mentoring programs, and structured exit knowledge-capture sessions.

I also oversee the design and governance of a centralized KM portal—an intranet-based knowledge repository that integrates document management, collaboration tools, and AI-assisted search functions. I define metadata structures, user access hierarchies, and content lifecycle processes to ensure that the portal becomes a living knowledge ecosystem, rather than a static database.

By aligning KM initiatives with the organization’s strategic goals, I aim to build a knowledge-driven public institution—one that learns continuously, innovates responsibly, and retains its valuable institutional memory across generations of employees.

As Senior Vice President – Knowledge Management and Process Innovation at Lanco Infratech Ltd, I spearheaded enterprise-wide transformation programs that integrated knowledge systems, digital collaboration, and process excellence across energy and infrastructure verticals. I designed and executed frameworks that unified project intelligence, streamlined workflows, and institutionalized learning for sustained performance improvement.

Through close collaboration with business leaders and technology partners, I led large-scale process re-engineering, automation, and analytics initiatives that increased operational efficiency, and reduced project cycle times. I also cultivated a knowledge-sharing culture by building communities of practice, and embedding learning into organizational processes. My terms of service were to define the vision for 2020, to enhance organizational agility, and to support the company’s strategic growth and sustainability agenda.

Under the 'One Steria Initiative,' I led the development and implementation of enterprise-wide knowledge management strategies to capture, share, and leverage organizational intelligence across APAI. I drove cross-functional innovation projects, integrating AI and digital solutions to streamline operations, and create tangible business value. I fostered a culture of collaboration to ensure information silos were broken, knowledge was accessible, and employee onboarding and workflows were supported effectively.

I oversaw the rollout and scaling of AI and data-driven systems for decision support and process transformation, maintaining strategic partnerships with technology providers and industry experts to keep us at the forefront of knowledge-driven innovation. My role involved aligning innovation goals with our long-term organizational strategy, and providing actionable insights that empowered transformation and sustainable success tailored to the business needs.

In my role as Senior Manager for Knowledge Management at Nokia Siemens Networks, I led a cross-functional team responsible for capturing, structuring, and applying organizational knowledge to strengthen presales and bid management processes. I ensured that our collective expertise translated into faster, more competitive, and higher-quality proposals.

I managed a global team in curating and maintaining bid-related assets, frameworks, and reusable collateral. I developed processes and repositories that enabled teams to access technical content, success stories, and templates quickly. Working closely with sales, solution architects, and bid managers, I established knowledge continuity and version control across the proposal lifecycle.

I implemented continuous improvements in knowledge-sharing systems, introduced governance models for content accuracy, and drove the adoption of KM tools that enhanced bid efficiency. I also fostered a culture of collaboration by conducting training sessions, building KM dashboards, and aligning our initiatives with business performance goals.

I served as a Knowledge Architect, responsible for enterprise-wide knowledge engineering and content infrastructure initiatives. My work focused on building scalable systems for knowledge creation, management, and reuse across global teams.

I implemented organization-wide content, document, and records management systems (CMS, DMS, and RMS), and established consistent metadata models to standardize content classification and retrieval. I also developed an in-house Knowledge Authoring and Technical Writing function that streamlined the production of support and reference materials across multiple business units.

I led a global Knowledge Management (KM) team distributed across the USA, India, and the Philippines, ensuring coordinated operations, shared best practices, and continuous improvement in knowledge lifecycle processes. As part of my portfolio, I developed and managed the technology and content strategy for the corporate help portal, www.help.aol.com, ensuring it met high standards for usability, consistency, and knowledge accessibility.

I participated twice in the MAKE (Most Admired Knowledge Enterprise) Certification process, contributing strategic insights that helped assess and strengthen the organization’s knowledge maturity. Additionally, I led the McKinsey Benchmarking Initiative for Knowledge Management on behalf of AOL, benchmarking our KM capabilities against leading global organizations to identify areas for innovation and improvement.

I was a Data Analyst for the Sales and Distribution functions within the beverages division of HLL, and the Kwality Walls division. In this role, I was responsible for collecting, analyzing, and interpreting complex sales data to provide actionable insights that supported strategic decision-making. I managed large datasets from multiple sources, ensuring data accuracy and integrity to support forecasting, demand planning, and distribution optimization.

I developed and maintained sales dashboards and performance reports, which allowed cross-functional teams to monitor key metrics such as sales volume, revenue, market penetration, and distribution reach. By applying advanced statistical techniques and predictive modeling, I identified trends, sales opportunities, and potential areas for improvement in the supply chain and distributor networks.

Collaborating closely with sales, marketing, and supply chain teams, I translated business challenges into analytical solutions that improved territory management, and enhanced product availability. I also supported promotional campaign analysis and pricing strategies by providing data-driven recommendations that optimized revenue growth and market share. My role required a thorough understanding of the FMCG beverage market dynamics, and the ability to deliver insights that aligned with business goals within these divisions.