Madhulatha Guvva
Summary
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting. Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
WNS Global Services
01.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
System Engineer Trainee
Infosys Ltd.
07.2022 - 02.2023
- Collaborated with team members to develop innovative solutions, resulting in improved system functionality.
- Contributed to successful project completion by providing essential support during all phases of development.
- Assisted in implementing new technologies, leading to optimized system capabilities.
PDF Accessibility Developer
Trendsoft Technologies
04.2022 - 07.2022
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Technology - Electronics And Communications Engineering
Yogi Vemana University
Proddatur, India05.2019
Intermediate Certificate -
Narayana Junior College
Kurnool, India04.2015
Secondary School of Education -
Montessori High School
Kurnool, India05.2013
Skills
- Customer interaction
- Oral communication
- Customer service orientation
- Organization
- Multitasking Abilities
- Reliability
- Team building
- Time management abilities
- Adaptability
- Supporting sales staff
Certification
- Web Designing E-Learn Infotech 2021 April
- Python Full Stack Developer Vcube 2023 May
Languages
English
Intermediate (B1)
Hindi
Elementary (A2)
Telugu
Bilingual or Proficient (C2)
Timeline
Associate
WNS Global Services
01.2024 - Current
System Engineer Trainee
Infosys Ltd.
07.2022 - 02.2023
PDF Accessibility Developer
Trendsoft Technologies
04.2022 - 07.2022
Bachelor of Technology - Electronics And Communications Engineering
Yogi Vemana University
Intermediate Certificate -
Narayana Junior College
Secondary School of Education -
Montessori High School
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