Madhulika
Deputy Branch Manager-Retail Banking
Greater Noida
Summary
Accomplished Banker with 10 years of experience in retail leadership, sales growth, and operational management. Known for building motivated teams, delivering exceptional customer experiences, and consistently exceeding performance targets through strategic planning and execution
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Manager
ICICI Bank Limited
Greater Noida
12.2021 - Current
- Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures
- Fraud Detection & Prevention
- AML Investigation & Reporting
- Ensuring the best in class customer service
- Manage and complete branch audit by external auditors
- Resolution of customer issues and queries in a timely manner to ensure customer satisfaction and support the Branch to do the same
- Make action plan, and strategize to get profit through branch operations and cross sell
- Keep up to date with product to provide suitable advice to the customers
- Ensure smooth functioning of the branch and follow banking norms
- Responsible for closing all the observations in the audit report
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer
- Collaborating proactively with stakeholders across the bank to drive the successful delivery of operations transformation
- Supporting the development, delivery, and continuous improvement of operations
Wealth Relationship Manager
HDFC Bank Limited
09.2019 - 11.2021
- Providing wealth management product advice and sales to clients in private wealth and private banking
- Delivering profitable and sustainable business growth across a broad product range
- Develops new business, provides a superior level of customer service.
- Proposal review by analyzing pricing sheet, expenses
- Responsible for Regulatory compliance, Accounting, assurance, Risk Management and Process compliance
- Providing financial advice & managing portfolios
- Experience in TM platform Vault
Assistant Manager
AXIS BANK Limited
New Delhi
09.2016 - 09.2019
- Monitoring and Reconciling of Office accounts
- Maintaining Cash Retention Limit of the branch
- Maintaining up-to-date knowledge of business processes & operating standards
- Prepare month-end accounting, such as journals preparation, reviews and account reconciliation
- Helping to deliver improved technology associated with managing and reporting requirements, transactions and schemes
- Knowledge of multi-banking products
Education
MBA - Finance
SIKKIM MANIPAL UNIVERSITY
Sikkim09.2020
Post Graduate Diploma - Banking Services
AMITY GLOBAL BUSINESS SCHOOL
Noida09.2016
BSC - Science
PANJAB UNIVERSITY
Chandigarh06.2014
Skills
Financial Planning
Investment Management
Customer Service
Team Leadership
Banking Regulations
Financial Analysis
Sales Management
Conflict Resolution
Operational Efficiency
Budget Management
Community Engagement
Certification
Association of Mutual Funds In India-NISM
Timeline
Manager
ICICI Bank Limited
12.2021 - Current
Wealth Relationship Manager
HDFC Bank Limited
09.2019 - 11.2021
Assistant Manager
AXIS BANK Limited
09.2016 - 09.2019
MBA - Finance
SIKKIM MANIPAL UNIVERSITY
Post Graduate Diploma - Banking Services
AMITY GLOBAL BUSINESS SCHOOL
BSC - Science
PANJAB UNIVERSITY