Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madhulika Singh

Mumbai

Summary

Detail-oriented Associate Product Manager with three years of experience in CRM implementation and product development in real estate and banking. Skilled in driving omni-channel communication integration, automating workflows, and enhancing customer experience through data-driven feedback. Experienced in collaborating across teams to ensure compliance, streamline processes, and support business growth by increasing lead conversions, and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Assistant Manager

hdfc bank
mumbai
05.2024 - 11.2025
  • Improved the CRMNEXT platform by automating daily tasks and making team collaboration easier, which increased staff efficiency by 30%.
  • Used real-time data to speed up lead conversions and reduce the sales cycle by 25%.
  • Enhanced customer experience by offering faster, more personalized service across mobile, web, and call center channels, leading to a 30% increase in customer retention.
  • Collected and acted on customer feedback to improve product features and service quality, helping to increase overall customer satisfaction.
  • Strengthened compliance and reduced risk by tracking customer interactions, and improving governance processes.
  • These efforts contributed to a 20% growth in business revenue through better sales performance, higher satisfaction, and more efficient staff operations.
  • Worked closely with sales, marketing, and tech teams to ensure a smooth rollout and strong adoption of CRM tools across departments.

Associate Product Manager

the guardians real estate advisory
mumbai
06.2022 - 04.2024
  • Helped develop CRM tools to support real estate sales, working closely with sales and marketing teams.
  • Led the setup of Salesforce CRM, automating lead capture and follow-ups, resulting in an 30% increase in lead conversions.
  • Connected all customer channels (website, phone, walk-ins, WhatsApp) into Salesforce for a smooth, consistent customer experience.
  • Collected customer feedback using forms and surveys within Salesforce to drive service and product improvements.
  • Used feedback data to identify and resolve issues in the booking process, enhancing the user experience.
  • Collaborated cross-functionally with sales, marketing, and technical teams to ensure smooth CRM adoption and alignment with business goals.
  • Maintained up-to-date knowledge of industry standards and competitor offerings.
  • Supported the launch of new products by coordinating marketing efforts and training sessions.
  • Conducted market research to identify trends and customer needs for real estate products.

Education

Prodcut Mangment - Product Magment

Next Leep
Mumbai
12-2024

MBA - Businnes Analytisc

Dy Patil
Pune
10-2024

Bachelor of Science - Pcm

Ramniranjan Jhujhunwala College
Ghakoper Mumbai
06-2002

Skills

  • User experience design
  • Market research
  • CRM software
  • Business development understanding
  • Customer service
  • Sales monitoring, Salesforce, CRM implementation
  • Sales growth
  • Customer feedback collection and analysis
  • User experience (UX) improvement

Languages

Hindi
First Language
English
Advanced (C1)
C1
Marathi
Advanced (C1)
C1

Timeline

Assistant Manager

hdfc bank
05.2024 - 11.2025

Associate Product Manager

the guardians real estate advisory
06.2022 - 04.2024

Prodcut Mangment - Product Magment

Next Leep

MBA - Businnes Analytisc

Dy Patil

Bachelor of Science - Pcm

Ramniranjan Jhujhunwala College
Madhulika Singh