Detail-oriented Associate Product Manager with three years of experience in CRM implementation and product development in real estate and banking. Skilled in driving omni-channel communication integration, automating workflows, and enhancing customer experience through data-driven feedback. Experienced in collaborating across teams to ensure compliance, streamline processes, and support business growth by increasing lead conversions, and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager
hdfc bank
mumbai
05.2024 - 11.2025
Improved the CRMNEXT platform by automating daily tasks and making team collaboration easier, which increased staff efficiency by 30%.
Used real-time data to speed up lead conversions and reduce the sales cycle by 25%.
Enhanced customer experience by offering faster, more personalized service across mobile, web, and call center channels, leading to a 30% increase in customer retention.
Collected and acted on customer feedback to improve product features and service quality, helping to increase overall customer satisfaction.
Strengthened compliance and reduced risk by tracking customer interactions, and improving governance processes.
These efforts contributed to a 20% growth in business revenue through better sales performance, higher satisfaction, and more efficient staff operations.
Worked closely with sales, marketing, and tech teams to ensure a smooth rollout and strong adoption of CRM tools across departments.
Associate Product Manager
the guardians real estate advisory
mumbai
06.2022 - 04.2024
Helped develop CRM tools to support real estate sales, working closely with sales and marketing teams.
Led the setup of Salesforce CRM, automating lead capture and follow-ups, resulting in an 30% increase in lead conversions.
Connected all customer channels (website, phone, walk-ins, WhatsApp) into Salesforce for a smooth, consistent customer experience.
Collected customer feedback using forms and surveys within Salesforce to drive service and product improvements.
Used feedback data to identify and resolve issues in the booking process, enhancing the user experience.
Collaborated cross-functionally with sales, marketing, and technical teams to ensure smooth CRM adoption and alignment with business goals.
Maintained up-to-date knowledge of industry standards and competitor offerings.
Supported the launch of new products by coordinating marketing efforts and training sessions.
Conducted market research to identify trends and customer needs for real estate products.