Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Disclaimer
Timeline
Generic

Madhumathi J

Associate
Bangalore

Summary

An organized and motivated individual with excellent time management skillset and proficient communicator.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

SPS Associate

Amazon India
1 2021 - Current
  • Acted as the third point of contact for Amazon sellers, providing comprehensive support and solutions
  • Managed email correspondence with clients, addressing their concerns with empathy and efficiency
  • Proficiently resolved complex issues related to client inquiries, ensuring customer satisfaction
  • Specialized in addressing website catalog issues, enhancing user experience
  • Demonstrated exceptional time-management abilities and self-reliance in utilizing company resources and protocols.

Support Executive

Concentrix India Pvt Ltd
10.2020 - 12.2020
  • Leveraged data-driven business operations processes experience to provide exceptional support to Walmart US clients.
  • Managed email correspondence with clients, addressing their concerns with fluency and efficiency.
  • Utilized Microsoft Office products and applications, particularly Excel, to manage client contacts and ensure prompt and personalized assistance for up to 200 interactions per day.
  • Maintained consistent metrics with regard to client satisfaction, responses per hour, and quality assurance, ensuring high standards of service delivery and customer satisfaction.
  • Demonstrated attention to detail and capability to work on different projects in parallel, meeting or exceeding performance objectives.
  • Utilized SQL for data analysis and manipulation, extracting valuable insights from large datasets to improve operational efficiency.
  • Excelled in a fast-paced, challenging environment, displaying a passion for delivering great customer experiences.
  • Exhibited excellent analytical, problem-solving, and logical reasoning skills in resolving complex client inquiries.
  • Communicated effectively in both written and oral English, fostering professional and mature relationships with external and internal partners.
  • Demonstrated interest in e-Commerce/Online business, contributing to innovative solutions and operational excellence.

Content Writer

Techno-leap
05.2020 - 07.2020
  • Developed engaging and SEO-optimized content for a startup's website to boost online visibility and drive organic traffic
  • Collaborated closely with stakeholders to align content with brand objectives and target audience preferences
  • Conducted thorough research to ensure content relevance and adherence to industry best practices
  • Played a key role in establishing the startup as a credible authority in its niche through consistent messaging and tone across all content channels.

Education

Bachelor Of Engineering, Chemical -

Dayananda Sagar College of Engineering
01.2013 - 05.2017

Skills

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Accomplishments

  • Secured BEST INNOVATIVE PROJECT during Project Exhibition, DSCE - A research project which concentrated on cutting down the economic cost of generating micro-droplets using ANSYS software.
  • 3rd position in BEST PROJECT AWARD-2017 organized by IISChE, BRC
  • Served in RECEPTION AND REGISTRATION COMMITTEE for Chemovation 2017, DSCE

Personal Information

  • Date of Birth: 06/22/95
  • Gender: Female
  • Nationality: Indian

Disclaimer

I hereby declare that the above-mentioned are true to the best of my knowledge.

Timeline

Support Executive

Concentrix India Pvt Ltd
10.2020 - 12.2020

Content Writer

Techno-leap
05.2020 - 07.2020

Bachelor Of Engineering, Chemical -

Dayananda Sagar College of Engineering
01.2013 - 05.2017

SPS Associate

Amazon India
1 2021 - Current

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