Madhumathi J
Associate
Bangalore
Summary
An organized and motivated individual with excellent time management skillset and proficient communicator.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
SPS Associate
Amazon India
1 2021 - Current
- Acted as the third point of contact for Amazon sellers, providing comprehensive support and solutions
- Managed email correspondence with clients, addressing their concerns with empathy and efficiency
- Proficiently resolved complex issues related to client inquiries, ensuring customer satisfaction
- Specialized in addressing website catalog issues, enhancing user experience
- Demonstrated exceptional time-management abilities and self-reliance in utilizing company resources and protocols.
Support Executive
Concentrix India Pvt Ltd
10.2020 - 12.2020
- Leveraged data-driven business operations processes experience to provide exceptional support to Walmart US clients.
- Managed email correspondence with clients, addressing their concerns with fluency and efficiency.
- Utilized Microsoft Office products and applications, particularly Excel, to manage client contacts and ensure prompt and personalized assistance for up to 200 interactions per day.
- Maintained consistent metrics with regard to client satisfaction, responses per hour, and quality assurance, ensuring high standards of service delivery and customer satisfaction.
- Demonstrated attention to detail and capability to work on different projects in parallel, meeting or exceeding performance objectives.
- Utilized SQL for data analysis and manipulation, extracting valuable insights from large datasets to improve operational efficiency.
- Excelled in a fast-paced, challenging environment, displaying a passion for delivering great customer experiences.
- Exhibited excellent analytical, problem-solving, and logical reasoning skills in resolving complex client inquiries.
- Communicated effectively in both written and oral English, fostering professional and mature relationships with external and internal partners.
- Demonstrated interest in e-Commerce/Online business, contributing to innovative solutions and operational excellence.
Content Writer
Techno-leap
05.2020 - 07.2020
- Developed engaging and SEO-optimized content for a startup's website to boost online visibility and drive organic traffic
- Collaborated closely with stakeholders to align content with brand objectives and target audience preferences
- Conducted thorough research to ensure content relevance and adherence to industry best practices
- Played a key role in establishing the startup as a credible authority in its niche through consistent messaging and tone across all content channels.
Education
Bachelor Of Engineering, Chemical -
Dayananda Sagar College of Engineering
01.2013 - 05.2017
Skills
Accomplishments
- Secured BEST INNOVATIVE PROJECT during Project Exhibition, DSCE - A research project which concentrated on cutting down the economic cost of generating micro-droplets using ANSYS software.
- 3rd position in BEST PROJECT AWARD-2017 organized by IISChE, BRC
- Served in RECEPTION AND REGISTRATION COMMITTEE for Chemovation 2017, DSCE
Personal Information
- Date of Birth: 06/22/95
- Gender: Female
- Nationality: Indian
Disclaimer
I hereby declare that the above-mentioned are true to the best of my knowledge.
Timeline
Support Executive
Concentrix India Pvt Ltd
10.2020 - 12.2020
Content Writer
Techno-leap
05.2020 - 07.2020
Bachelor Of Engineering, Chemical -
Dayananda Sagar College of Engineering
01.2013 - 05.2017
SPS Associate
Amazon India
1 2021 - Current