MADHUMATHI T
Chennai
Summary
Technical Support Engineer with a strong history at iOPEX, recognized for delivering exceptional customer support and implementing efficient solutions. Demonstrated ability in critical thinking and application installations has led to enhanced communication channels and streamlined technical problem-solving processes. Expertise in customer support strategy and commitment to service excellence drive continuous improvement and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
iOPEX
chennai
02.2024 - Current
- Awarded certification for outstanding support to customers.
- Established constructive communication channels with colleagues and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
AR Process Executive
Omega Healthcare
Chennai
06.2022 - 02.2024
- Ensured compliance with HIPAA regulations related to confidentiality of health care information.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Submitted appeals using provider portals and phone communication.
- Conducted follow-up calls to insurers to ensure prompt payment of claims submitted by physicians and providers.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
Education
Bachelor of Science - Information System Management
DKM
Vellore, India05.2013
Skills
- CEP
- CST
- Application installations
- Service calls
- Customer support
- Customer support strategy
- Email communication
- Critical thinking
Accomplishments
- Best Customer Service support Engineer
- Increased AR Collections: Boosted collections by 25% within first 6 months
- Enhanced Customer Satisfaction: Improved customer service ratings by 40% in 2023
- Streamlined Processing: Cut down process time by 15% through efficient workflows
- Technical Problem-Solver: Resolved 95% of technical issues within the first call
Hobbies and Interests
- Art
- Reading
- Teaching
- Singing
- Dancing
Languages
- Tamil, Native
- English, Proficient
Timeline
Technical Support Engineer
iOPEX
02.2024 - Current
AR Process Executive
Omega Healthcare
06.2022 - 02.2024
Bachelor of Science - Information System Management
DKM
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