MADHUMITA DAS
Summary
Highly communicative professional with nearly 5 year of experience in hotel management. Skilled in managing Front desk operations, Room Sales, Guest coordination, and Cashiering, ensuring efficient service delivery and guest satisfaction. Proven ability to oversee guest check-in and check-out procedures, manage room reservations, and coordinate with housekeeping and maintenance staff. Adept at addressing guest inquiries and complaints promptly, while maintaining exceptional customer service standards. Known for fostering positive staff relations and receiving multiple customer appreciations. Excellent verbal and written communication skills, with a flexible and hardworking approach to achieving success
Overview
7
7
years of professional experience
Work History
Guest Relations Specialist
TAJ HOTELS RESORTS AND PALACES
07.2018 - 08.2021
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved guest experience.
- Managed daily audits of financial transactions , including cash flow statements and audit logs .
Senior Guest Service Associate
Marriott International
08.2016 - 06.2018
- Elevated team performance through regular training sessions on customer service best practices and hotel policies.
- coordinating with other hotel departments, emphasizing exceptional service and confidentiality .
- Handled responsibility for driving revenue through identifying and securing new business opportunities while generating sales and building client relationships.
Guest Service Associate
TAJ HOTELS RESORTS AND PALACES
01.2015 - 01.2016
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Post Graduation in Management -
NCHMCT
Masters in PHIH -
University of Burdwan
Skills
- Attention to Detail
- Problem Solving and Multitasking
- Exceptional communication
- Room Sales and Marketing
- Technology Proficiency
- VIP guest handling
Languages
English
Hindi
Hobbies
Traveling ,
Timeline
Guest Relations Specialist
TAJ HOTELS RESORTS AND PALACES
07.2018 - 08.2021
Senior Guest Service Associate
Marriott International
08.2016 - 06.2018
Guest Service Associate
TAJ HOTELS RESORTS AND PALACES
01.2015 - 01.2016
Post Graduation in Management -
NCHMCT
Masters in PHIH -
University of Burdwan
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