Priyanka Sardar
Bengaluru
Summary
Experienced in category management adept at solving complex business challenges , driving strategic initiatives & optimizing operations for enhanced profitability & customer satisfaction .
Overview
3
3
years of professional experience
Work History
Operation Associate
NoBroker
Bangalore
07.2023 - 03.2024
- Worked in the Category of Salon for women .
- Responsible for building the category and taking it from 0 to 1 along with Business Head.
- Delivered 500 Jobs and generated a revenue of INR 0.7 Million for the category in the first month of operating.
- Co-efficiently working with the stake holders to optimize the processes in the category for smother accessibility and customer experience.
- Simultaneously managed multiple day to day operations along with supply chain for the category.
- Have been able to achieve an NPS (Net Promoter Score) of 80% & above and service delivery percentage of 85%.
- Acquired 20% new customers of the current leads via ATL & BTL activities
- Managing vendor invoicing & payment clearance.
Operation Associate
NoBroker
Bangalore
10.2022 - 06.2023
- Worked in the Category of Bathroom Cleaning Subscription for No Broker managed societies .
- Played a pivotal role in Building the category and taking it from 0 to 10 along with colleagues.
- In addition to building the category was solely responsible for Growth and Retention of 3 cities (ie-Bangalore, Hyderabad & Delhi NCR.)
- Successfully retained 70% of customer and delivered 18,000 jobs and generate a revenue of INR 4 million a month.
Business Development Associate
Urban Company
Bangalore
03.2022 - 09.2022
- Worked in the category of Beauty and Wellness for women.
- Were able to deliver 52,000 services in the peak quarter & generate a revenue of INR 73 million.
- Executed task related to Activity management in order to get providers to deliver in full measure and reduce request lost for the organisation from 14% to 8%.
- Worked on improving Net Promoter Score (NPS) on the service providers end to minimise the friction between the organisation and the service provider, grew it from 31% to 50%.
- Executed quality related audits to improve Customer NPS from 43% to 55%.
- On boarded 210 partners in the peak month of August to September via Focus group discussion with partners and successfully ran referral marketing to achieve the same.
Operation Intern
Urban Company
Kolkata
06.2021 - 08.2021
- Executed data management, customer survey analysis, customer feedback management, task allocation of service provider, time management, market research.
- Looked after the category of Chimney, analysed and bought down the Request Lost percentage from 200% to 40%.
- Solved for request lost by on boarding new partners in specific hubs and conducted a referral drive to achieve the same.
Education
Bachelor of Arts - Political Science
University of Calcutta
Kolkata2021
Skills
- Problem Solving
- Category management
- Strategic Planning
- Market Research
- Business Development
- Growth Strategy
- Data based decision making
- Data Analysis
- Advanced Excel
- Stakeholder Management
- Operation Management
- Supply Chain Management
Timeline
Operation Associate
NoBroker
07.2023 - 03.2024
Operation Associate
NoBroker
10.2022 - 06.2023
Business Development Associate
Urban Company
03.2022 - 09.2022
Operation Intern
Urban Company
06.2021 - 08.2021
Bachelor of Arts - Political Science
University of Calcutta
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