MADHUMITA KUMBHAR

Ford's global eCommerce platform

• Designed and maintained scalable, highly available infrastructure in GCP and on-prem environments for Ford's eCommerce systems.
• Built and managed infrastructure using Terraform and Ansible, enabling secure and repeatable deployments across environments.
• Developed monitoring and alerting frameworks using Grafana, Prometheus, and Dynatrace to ensure optimal performance of customer-facing applications.
• Automated key operational workflows using Python and Bash, reducing manual effort and accelerating incident response.
• Reduced downtime by 40% by driving observability best practices and leading post-incident reviews to prevent recurrence.
• Managed and optimized CI/CD pipelines, ensuring fast, reliable delivery of features to Ford’s eCommerce platform.
• Participated in on-call rotations and collaborated with global engineering teams to ensure high service availability.

• Managed and improved the automation, scalability, and performance of E-communication systems resulting in increased efficiency and cost savings
• Collaborated with cross-functional teams to identify and resolve technical issues
• Presented findings and solutions to clients, ensuring a high level of customer satisfaction
• Implemented automated monitoring and alerting systems, reducing time to detect issues by 50%
• Deployed infrastructure changes and updates using infrastructure-as-code tools, resulting in a 30% reduction in deployment errors
• Assisted in incident response and performed root cause analysis to prevent recurrence of critical issues, leading to a 40% reduction in system downtime
• Collaborated with development teams to ensure the seamless integration of new features and enhancements into the existing infrastructure
• Developed automation scripts and tools for monitoring, alerting, and incident response
• Deployed and managed CI/CD pipelines for application releases, improving deployment speed and reliability
• Collaborated with cross-functional teams to ensure smooth application deployments and updates
• Implemented industry best practices for infrastructure as code and version control, resulting in a significant reduction in deployment errors and enhancing system reliability
• Participated in on-call rotations, quickly addressing and resolving incidents to minimize downtime
• Implemented backup and disaster recovery solutions to safeguard critical data
• Analyze system logs for performance issues
• Configured and managed Grafana dashboards for system monitoring and alerts
• Also integrated Dynatrace for full stack monitoring and troubleshooting.
• Introduced Chaos Engineering practices to test the system's resilience under failure conditions, proactively uncovering weaknesses and improving fault tolerance across services.

• Company Overview: BestBuy, a leading consumer electronics retailer and e-commerce giant operating in the USA and Canada, with an expanding presence in Mexico
• With 5 years of experience, I delivered functional expertise, conducted in-depth analysis, handled coding, oversaw deployments, and provided ongoing maintenance, including version upgrades and resolution of production issues
• I also played a pivotal role in monitoring dataflow for applications at BestBuy
• Focused on automations within the application monitoring domain, I developed reusable custom scripts to elevate the existing level of monitoring and alerting within the production system
• Actively engaged in infrastructure-related upgrades and major release projects, diligently adhering to end-to-end Change Management protocols and processes
• Proficiently managed application outages and orchestrated recovery procedures, ensuring a seamless transition from production disruptions to the restoration of normal operations
• Effectively managed critical enhancements within the application, while maintaining seamless communication and coordination with external systems interfacing with the application
• Proficiently managed and tracked issues within various applications, utilizing the incident management tool, ServiceNow, to ensure timely resolution and closure
• Coordinated the onboarding process and facilitated knowledge transfer for new team members, ensuring a smooth integration into the team and project workflows
• As an integral team member, I consistently made myself available during critical bridge situations to swiftly resolve issues and contribute to effective incident resolution
• BestBuy, a leading consumer electronics retailer and e-commerce giant operating in the USA and Canada, with an expanding presence in Mexico