Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Software
Timeline
Generic
Madhumita Prem

Madhumita Prem

Secunderabad

Summary

Dynamic and organized team leader with a proven ability to build positive rapport, inspire trust, and guide teams toward achieving organizational goals. Recognized as a strong facilitator, skilled in collaborating cross-departmentally with co-management and top-level leadership to drive initiatives forward. Expertise in training and mentoring empowers team members to reach their full potential, fostering a culture of continuous improvement and success. Committed to delivering results through effective communication and strategic planning.

Overview

15
15
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Customer Service Representative

SaskPower
06.2024 - 01.2025
  • Responded to 50+ customer inquiries daily, delivering accurate details on corporate services, rates, and policies
  • Resolved customer issues and complaints, decreasing escalations by 20% through timely intervention
  • Executed payment and refund transactions with 98% accuracy, maintaining financial integrity
  • Contributed to training initiatives, streamlining onboarding and enhancing new employee productivity
  • Recorded and organized internal and external correspondence, ensuring full regulatory compliance
  • Navigated high-pressure situations with professionalism, efficiently handling disputes and customer concerns

Team Leader / Business Analyst

J.P. Morgan India Pvt. Ltd.
10.2018 - 08.2023
  • Executed trade orders for institutional clients, maintaining 100% SLA compliance with zero settlement failures
  • Reconciled daily trades, reducing discrepancies by 30% through targeted process improvements
  • Supervised collateral workflows, enforcing compliance with limits and mitigating overcollateralization risks
  • Directed process migrations from onshore locations to India; trained and transitioned a team of 15+ employees
  • Built automation workflows using Alteryx and JIRA, improving process efficiency by 40%
  • Coordinated with network and market managers on the Agent Securities Account Governance project to strengthen account oversight
  • Resolved SWIFT-related discrepancies affecting trade accuracy and settlement

Assistant Manager - Mutual Fund Reconciliation

PKF Preserve India Pvt. Ltd.
02.2018 - 09.2018
  • Performed mutual fund reconciliations with 99% accuracy in financial reporting
  • Streamlined workflows, reducing reconciliation turnaround time by 20%
  • Cultivated effective working relationships with team members to support daily operations
  • Oversaw operational activities to ensure alignment with performance, quality, and service benchmarks

Assistant Manager – Collateral Management

Nomura Service Pvt. Ltd.
06.2017 - 02.2018
  • Oversaw daily collateral movements totaling millions in value, ensuring full compliance with regulatory and internal controls
  • Led a 4-member team in optimizing collateral allocation, contributing to a measurable reduction in funding costs
  • Monitored and reconciled over 100 cash intake and deposit entries monthly, increasing accuracy and reducing discrepancies
  • Strengthened team coordination by building consistent, professional working relationships

Senior Analyst - Trade Capture

BNY Mellon
06.2016 - 05.2017
  • Executed high-value trade transactions with 100% accuracy, ensuring timely and error-free settlements
  • Supported system enhancement initiatives, increasing trade capture efficiency by streamlining input processes
  • Managed daily interactions with 5+ key clients, addressing requirements and consistently delivering to agreed standards

Senior Team Member - Collateral Management

BA Continuum India Pvt. Ltd.
09.2009 - 06.2016
  • Administered daily collateral and margin activities for institutional clients, ensuring full regulatory compliance and minimizing exposure risks
  • Enhanced reporting accuracy by 25% through systematic data validation and reconciliation processes
  • Diagnosed team performance gaps and implemented targeted skill-building strategies to strengthen overall operational capability

Education

MBA - Business Administration And Management

Osmania University
Hyderabad, India
05.2001 -

Post-Graduate Certificate - Financial Services

Saskatchewan Polytechnic
Moose Jaw, Canada
05.2001 -

Skills

  • Operations & Execution
  • Process Improvement
  • Client & Team Management
  • Risk & Compliance
  • Analytics & Reporting
  • Team supervising
  • Problem-solving
  • Analytical thinking
  • Coaching and mentoring
  • Conflict resolution

Certification

  • Anti-Money Laundering and Screening Foundations – ACAMS
  • Anti-Money Laundering and Sanctions Screening Foundations - ACAMS 2025-05-28

Websites

Accomplishments

  • Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
  • Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
  • Supervised team of 10 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Software

Excel

Alteryx

SQL

Timeline

Customer Service Representative

SaskPower
06.2024 - 01.2025

Team Leader / Business Analyst

J.P. Morgan India Pvt. Ltd.
10.2018 - 08.2023

Assistant Manager - Mutual Fund Reconciliation

PKF Preserve India Pvt. Ltd.
02.2018 - 09.2018

Assistant Manager – Collateral Management

Nomura Service Pvt. Ltd.
06.2017 - 02.2018

Senior Analyst - Trade Capture

BNY Mellon
06.2016 - 05.2017

Senior Team Member - Collateral Management

BA Continuum India Pvt. Ltd.
09.2009 - 06.2016

MBA - Business Administration And Management

Osmania University
05.2001 -

Post-Graduate Certificate - Financial Services

Saskatchewan Polytechnic
05.2001 -

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Madhumita Prem