Excel
Madhumita Prem
Secunderabad
Summary
Dynamic and organized team leader with a proven ability to build positive rapport, inspire trust, and guide teams toward achieving organizational goals. Recognized as a strong facilitator, skilled in collaborating cross-departmentally with co-management and top-level leadership to drive initiatives forward. Expertise in training and mentoring empowers team members to reach their full potential, fostering a culture of continuous improvement and success. Committed to delivering results through effective communication and strategic planning.
Overview
15
15
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Representative
SaskPower
06.2024 - 01.2025
- Responded to 50+ customer inquiries daily, delivering accurate details on corporate services, rates, and policies
- Resolved customer issues and complaints, decreasing escalations by 20% through timely intervention
- Executed payment and refund transactions with 98% accuracy, maintaining financial integrity
- Contributed to training initiatives, streamlining onboarding and enhancing new employee productivity
- Recorded and organized internal and external correspondence, ensuring full regulatory compliance
- Navigated high-pressure situations with professionalism, efficiently handling disputes and customer concerns
Team Leader / Business Analyst
J.P. Morgan India Pvt. Ltd.
10.2018 - 08.2023
- Executed trade orders for institutional clients, maintaining 100% SLA compliance with zero settlement failures
- Reconciled daily trades, reducing discrepancies by 30% through targeted process improvements
- Supervised collateral workflows, enforcing compliance with limits and mitigating overcollateralization risks
- Directed process migrations from onshore locations to India; trained and transitioned a team of 15+ employees
- Built automation workflows using Alteryx and JIRA, improving process efficiency by 40%
- Coordinated with network and market managers on the Agent Securities Account Governance project to strengthen account oversight
- Resolved SWIFT-related discrepancies affecting trade accuracy and settlement
Assistant Manager - Mutual Fund Reconciliation
PKF Preserve India Pvt. Ltd.
02.2018 - 09.2018
- Performed mutual fund reconciliations with 99% accuracy in financial reporting
- Streamlined workflows, reducing reconciliation turnaround time by 20%
- Cultivated effective working relationships with team members to support daily operations
- Oversaw operational activities to ensure alignment with performance, quality, and service benchmarks
Assistant Manager – Collateral Management
Nomura Service Pvt. Ltd.
06.2017 - 02.2018
- Oversaw daily collateral movements totaling millions in value, ensuring full compliance with regulatory and internal controls
- Led a 4-member team in optimizing collateral allocation, contributing to a measurable reduction in funding costs
- Monitored and reconciled over 100 cash intake and deposit entries monthly, increasing accuracy and reducing discrepancies
- Strengthened team coordination by building consistent, professional working relationships
Senior Analyst - Trade Capture
BNY Mellon
06.2016 - 05.2017
- Executed high-value trade transactions with 100% accuracy, ensuring timely and error-free settlements
- Supported system enhancement initiatives, increasing trade capture efficiency by streamlining input processes
- Managed daily interactions with 5+ key clients, addressing requirements and consistently delivering to agreed standards
Senior Team Member - Collateral Management
BA Continuum India Pvt. Ltd.
09.2009 - 06.2016
- Administered daily collateral and margin activities for institutional clients, ensuring full regulatory compliance and minimizing exposure risks
- Enhanced reporting accuracy by 25% through systematic data validation and reconciliation processes
- Diagnosed team performance gaps and implemented targeted skill-building strategies to strengthen overall operational capability
Education
MBA - Business Administration And Management
Osmania University
Hyderabad, India 05.2001 -
Post-Graduate Certificate - Financial Services
Saskatchewan Polytechnic
Moose Jaw, Canada 05.2001 -
Skills
- Operations & Execution
- Process Improvement
- Client & Team Management
- Risk & Compliance
- Analytics & Reporting
- Team supervising
- Problem-solving
- Analytical thinking
- Coaching and mentoring
- Conflict resolution
Certification
- Anti-Money Laundering and Screening Foundations – ACAMS
- Anti-Money Laundering and Sanctions Screening Foundations - ACAMS 2025-05-28
Websites
Accomplishments
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
- Supervised team of 10 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
Alteryx
SQL
Timeline
Customer Service Representative
SaskPower
06.2024 - 01.2025
Team Leader / Business Analyst
J.P. Morgan India Pvt. Ltd.
10.2018 - 08.2023
Assistant Manager - Mutual Fund Reconciliation
PKF Preserve India Pvt. Ltd.
02.2018 - 09.2018
Assistant Manager – Collateral Management
Nomura Service Pvt. Ltd.
06.2017 - 02.2018
Senior Analyst - Trade Capture
BNY Mellon
06.2016 - 05.2017
Senior Team Member - Collateral Management
BA Continuum India Pvt. Ltd.
09.2009 - 06.2016
MBA - Business Administration And Management
Osmania University
05.2001 -
Post-Graduate Certificate - Financial Services
Saskatchewan Polytechnic
05.2001 -