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Madhumitha C K
banker
kanchipuram,TN
Work Preference
Summary
Operations specialist with 5 years of experience in analyzing and streamlining complex business processes. Proven track record in developing operational strategies that enhance productivity and reduce costs, leading to improved organizational performance. Strong analytical skills and problem-solving abilities drive efficiency and strategic planning initiatives.
Overview
1
1
Certification
5
5
years of professional experience
Work History
NAM- FRAUD OPERATION ANALYST
Citi Corp Services India Private Limited
Chennai
03.2024 - Current
- Provided high-level support for day-to-day operations, ensuring integrity of customer and transaction data.
- Conducted risk assessments and performed data corrections prior to final decisions in accordance with Citi policy.
- Maintained compliance with regulations, achieving zero penalties across all operations.
- Collaborated with cross-functional teams to streamline processes, enhancing overall operational efficiency.
- Managed daily workload distribution, optimizing case assignments based on complexity and staff capacity to ensure 100% turnaround time adherence.
- Handled manual processing of exceptions and rejects, ensuring accurate financial entries and documentation storage.
- Acted as primary technical contact for onshore escalation cases, resolving high-risk discrepancies through thorough investigations.
- Led letter auditing process for critical customer notifications, identifying and correcting data discrepancies that caused delivery failures.
BANKING OPERATION ASSOCIATE-BARCLAYS
Accenture Solutions Pvt Ltd
Chennai
04.2022 - 11.2023
- Maintained daily activities by creating excel sheets for tracking purposes.
- Equally managed the quality and quantity of the production.
- Acquired the skills of credit operations in the private banking industry.
- Evaluated client's financial information
- Using required tools and documents retrieved client's details.
- Trained and mentored junior administrative members in procedures.
US RESIDENTIAL MORTGAGE - ZMS
Accenture Solutions Pvt Ltd
Chennai
03.2021 - 04.2022
- Prepare files based on four C's - Credit, Capacity, Collateral, Capital documents
- Analyzed background checks and financial records to assess loan risk and support informed lending decisions.
- Determine Borrower's creditworthiness and analyze strength and risk of the loan file. Evaluate borrower's capacity from income documents.
- Performed asset verifications to ensure sufficient funds for closing process.
- Evaluated the appraisal report to assess the property's value and condition.
Education
MBA - Human Resources
University of Madras
Chennai01-2023
BCA - Bachelor of Computer Application
Dr. M.G.R. Educational & Research Institute
Chennai06-2020
Skills
- Fraud detection
- Case analysis
- Transaction monitoring and letter auditing
- Data analysis
- Process optimization
- Risk assessment
- Mentoring
Certification
- CCNA
- Hindi -3 Modules
Accomplishments
- Placement Co-Ordinator, Dr M.G.R. Educational & Research Institute
- Participated in conducting placements in the college campus.
- Co-ordinated with the company recruiters Certifications
- Best performer of the Month Recognition-Citi Corp
Timeline
NAM- FRAUD OPERATION ANALYST
Citi Corp Services India Private Limited
03.2024 - Current
BANKING OPERATION ASSOCIATE-BARCLAYS
Accenture Solutions Pvt Ltd
04.2022 - 11.2023
US RESIDENTIAL MORTGAGE - ZMS
Accenture Solutions Pvt Ltd
03.2021 - 04.2022
MBA - Human Resources
University of Madras
BCA - Bachelor of Computer Application
Dr. M.G.R. Educational & Research Institute