Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
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Madhumitha Hariharan

Process Developer
Faridabad

Summary

People oriented individual with attention to detail and a positive attitude

Overview

4
4
years of professional experience
2
2
Certifications
5
5
Languages

Work History

Process Developer

Genpact
01.2023 - Current
  • Customer service/ Inbound/ Outbound calls for customers with queries regarding personal loans
  • Customer support for customers who have issues with accessing their online loan portals
  • Over the phone sales of personal loans
  • Assisting customers with filling up application for personal loans and top up of personal loans
  • Coordination between customers and Application Managers from the loan processing team
  • Assisting customers with completing different processes till their loan is funded

Inspection Co-ordinator

Girnarcare Pvt. Ltd./ CarDekho
5 2022 - 10.2022
  • Coordination between customers and the vehicle evaluators as in whether the evaluator has reached the customer location on time, and whether the evaluation was done in a proper way
  • Customer support in case the customer has any queries regarding the inspection process or help the customer by directing their call to/ informing the concerned people
  • Make follow-up calls on leads prior leads to confirm inspection including the date and preferred time of the customer
  • Also, make follow calls to the evaluators to check if they have already contacted the customer regarding upcoming inspections
  • Assign, re-assign or re-schedule leads as per the customer's preferred time and the availability of evaluators.

Customer Support

Custosat Solutions Pvt. Ltd.
07.2021 - 04.2022
  • Lead Generation
  • Customer support.

Educational Counselor

HIMS Training and Solutions
02.2020 - 05.2021
  • Counseling Walk-ins
  • Front Desk
  • Educational Institute for learning Spoken English, Communication Skills, and Personality Development.

Education

BA -

Osmania University
Hyderabad, Telangana

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Skills

Communication Skills

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Certification

NIIT Certificate course - Basic Computer hardware and Software Skills

Accomplishments

  • NIIT Certificate Course - Basic Computer Hardware and Software skills
  • PPTTC Course - Pre Primary Teachers Training Course

Interests

Reading

Cooking

Badminton

Cricket

Timeline

Process Developer

Genpact
01.2023 - Current

Customer Support

Custosat Solutions Pvt. Ltd.
07.2021 - 04.2022

Educational Counselor

HIMS Training and Solutions
02.2020 - 05.2021

Inspection Co-ordinator

Girnarcare Pvt. Ltd./ CarDekho
5 2022 - 10.2022

BA -

Osmania University

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Madhumitha HariharanProcess Developer