Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic
Madhumitha Murali

Madhumitha Murali

Chennai

Summary

I'm a Hardworking employee with strong knowledge on customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience and have given maximum efforts in resolving problems.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Citi
Cheenni
09.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Bachelor of Commerce - Accountancy

Dr. Nalli Kuppuswamy Vivekananda Vidyalaya
Chennai
04-2020

Skills

  • Product Knowledge
  • Complaint resolution
  • Account updating
  • Critical Thinking
  • Customer Relations
  • Adaptive team player
  • Active Listening
  • Coordination
  • Problem Resolution
  • Credit card payment processing
  • Customer Education
  • Positive and professional
  • Customer Service

Affiliations

I love reading fictional books.

I enjoy cooking for my family.

I admire plants and setting up few , and love watering them.

Languages

Tamil
First Language
English
Advanced (C1)
C1

Accomplishments

KuppuswamyennaiVidyalayaciating the customer service provided.

> Received Copper award for January 2024 for the performance and dedication towards work.

>have been appreciated several times for customer satisfaction and maintaining scores every month and achieveing target.

achieving

References

References available upon request.

Timeline

Customer Service Representative

Citi
09.2022 - Current

Bachelor of Commerce - Accountancy

Dr. Nalli Kuppuswamy Vivekananda Vidyalaya

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Madhumitha Murali