Madhu Mounika M B
Bengaluru,KA
Summary
Experienced Content Manager and IT professional with 10 years of experience in software development, technical communication, and digital content strategy. Proficient in technologies including C#, SQL, JavaScript, and Angular (6–8), with a proven ability to streamline IT processes and optimize performance. Hold an MBA in Human Resource Management, offering strong insight into organizational behavior, workforce planning, and business strategy. As a Content Manager, I lead the creation and execution of high-impact content across platforms, ensuring clarity, consistency, and alignment with both technical and business goals. Known for bridging the gap between tech, HR, and content—delivering communication that drives engagement and results.
Overview
10
10
years of professional experience
Work History
Freelancer
Self
06.2020 - 01.2023
- As a Freelancer at Self in India, I have had the opportunity to work on various projects independently and showcase my skills in a dynamic and fast-paced environment.
- My Major skills go in communications and writing,designed and delivered high-quality, customer-facing documentation for advanced networking products, including routing, switching, firewall, and subscriber management technologies.
- Collaborated cross-functionally with product managers, engineers, UX designers, and support teams to capture product requirements and translate complex technical information into intuitive, easy-to-understand documentation.
- Participated in agile development cycles, providing just-in-time documentation aligned with product releases and updates.
- Applied content best practices including topic-based authoring, SEO, and user-centered design principles to improve findability and user engagement.
- Conducted hands-on testing in lab environments to validate documentation accuracy and gain direct insight into customer use cases.
- Contributed to internal style guide evolution and helped onboard new writers, fostering a culture of collaboration, inclusivity, and continuous improvement.
- Advocated for content accessibility and usability, ensuring a consistent and helpful experience across platforms.
- Strategy Development - Crafting a clear plan tailored to clients' goals.
- Market Research - Analyzing competitors and target audiences to inform decisions.
- Content Creation - Developing engaging and optimized content for digital platforms.
- Campaign Execution - Implementing marketing strategies across channels.
- Data Analysis - Monitoring campaign performance and making data-driven adjustments.
- Optimization - Continuously improving strategies based on analytics.
- Brand Positioning - Defining and communicating a unique value proposition.
- Client Collaboration - Ensuring regular communication and updates with clients.
- Conversion Tracking - Using metrics to measure the success of campaigns.
- A/B Testing - Experimenting with different approaches to refine campaigns.
- Social Media Engagement - Managing online communities and building brand awareness.
- SEO Optimization - Improving website visibility through keyword strategies.
- Email Marketing - Crafting and sending targeted messages to segmented audiences.
- Reporting & Insights - Providing clients with detailed performance reports and actionable insights.
Tech Lead
TCS
12.2018 - 03.2020
- Company Overview: (internal Project)
- As a Tech Lead at TCS(internal Project), I was responsible for leading a team of developers to design and develop innovative solutions for clients.
- I also collaborated with project managers and stakeholders to ensure timely delivery and high-quality output.
- With my strong technical expertise and leadership skills, I was able to successfully drive projects towards success.
- Led team of developers for client projects using Angular.
- Collaborated with project managers and team leads.
- Ensured timely delivery and high-quality output.
- Utilized technical expertise and leadership skills.
- (internal Project)
- Tools Used: JIRA, Ticketing Tool from Client.
- Although each customer has a separate ticketing system, this team used JIRA for deployments, and tasks were chosen according to their level of severity.
- In contrast to this project's waterfall paradigm, which was outdated, the streamlined procedure involved receiving issues or bugs from the upstream team and reporting or updating the downstream team.
IT Developer
TCS Aviva
12.2016 - 12.2018
- During my time as an IT developer at TCS Aviva in India, I was responsible for developing and maintaining appian software applications for the company.
- I worked closely with cross-functional teams to understand business requirements and implement effective solutions to improve efficiency and productivity.
- Developed and maintained software applications using Appian language.
- Collaborated with cross-functional teams who used Blue prism in upstream.
- Implemented solutions to improve efficiency.
- Improved productivity through effective solutions.
- Tools Used: JIRA for deployment and Ticketing, Appian tool.
- I used to pick up and delegate work using the specialized program JIRA as the team lead for a four-person team.
- This allowed me to identify any development concerns and address them professionally.
HR - L&D
TCS
02.2015 - 10.2015
- Was part of team Learning and development for a short period of time and managed all the course content of the TCS Learning and development portal.
IT Analyst
TCS-Cisco
06.2013 - 10.2015
- As an IT Analyst at TCS-Cisco in India, I was responsible for analyzing and troubleshooting complex technical issues related to Cisco products and services.
- I worked closely with clients to understand their needs and provide customized solutions to meet their business requirements.
- In addition, I also collaborated with cross-functional teams to improve processes and enhance overall efficiency.
- Analyzed technical issues.
- Provided customized solutions.
- Collaborated with cross-functional teams.
- Improved processes.
- Tools used in TCS Cisco: A dashboard to maintain the tickets, Toad for oracle, MS Excel.
Education
MBA - HR Management
Executive MBA
Jaro University 03.2014
Bachelor of Engineering -
01.2012
PUC - undefined
Sri Chaitanya Pre university College
01.2008
Secondary Education - undefined
Kittur Rani Chennamma Residential School for Girls
01.2006
Skills
- Communication Expert
- Process Expert
- Problem-solving Expert
- Creativity Expert
- Adaptability Expert
- Teamwork Expert
Languages
English
Kannada
Hindi
Awards
- TCS Star performer
- TCS Kudos
Timeline
Freelancer
Self
06.2020 - 01.2023
Tech Lead
TCS
12.2018 - 03.2020
IT Developer
TCS Aviva
12.2016 - 12.2018
HR - L&D
TCS
02.2015 - 10.2015
IT Analyst
TCS-Cisco
06.2013 - 10.2015
PUC - undefined
Sri Chaitanya Pre university College
Secondary Education - undefined
Kittur Rani Chennamma Residential School for Girls
MBA - HR Management
Executive MBA
Bachelor of Engineering -
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