Summary
Overview
Work History
Education
Certification
Accomplishments
Domain Knowledge
Personal Information
Timeline
SoftwareDeveloper
Madhup Narula

Madhup Narula

Vice President - Digital Initiatives
Gurgaon

Summary

Technologist with 24 years of experience in defining the IT strategy for the organization and delivering technology solutions to drive the performance and revenue. Proven track record of consistently achieving organizational goals by directing high value projects and implementing robust IT solutions that incorporate a wide range of applications and technologies. Currently performing role of Vice President - Digital Initiatives. The role involves strategic leadership, program/portfolio management, product development, delivery management, people management, business development, budget and revenue projections, client relationship management, vendor management, task allocation, estimation, system and business analysis, tracking, status reporting, interaction with client for business and system analysis, software development, production management, hiring and appraisal responsibilities for the technology group. Performed the role of the head of product development for financial services and enterprise applications. Managing Product/Platform development, cross functional Enterprise Applications, client delivery projects, system testing and Production Management teams with previous organization, Evalueserve.com Pvt. Ltd. PMI certified Project Management Professional (PMP). Agile methodology expert and Certified Scrum Master from Scrum Alliance. Experience in the IT Industry in the field of software and product development design and development of business solutions using Microsoft and open-source technologies, focused on alignment of IT with business strategy, cost optimization and revenue generation. Leading and managing multiple teams of 60+ team members across multiple technologies (.Net, Java, Python, Data Analytics, AI/NLP, RPA and various databases) as senior delivery and program manager. Leader in DevOps implementation and innovation champion. Vendor management for multiple enterprise level product implementations (SAP SuccessFactors, ERP, Wdesk) and product development. Head of the SEPG (Software Engineering Process Group) and quality group. Facilitated implementation of CMMi Standards to take organization towards Maturity Level 3 certification. Proven expertise in Project and Program Management activities with strong technical skills in all aspects of the SDLC involving product development, delivery and program management, requirement analysis, project scoping, effort estimation, risk analysis, communication management, client relationship management and quality management. Excellent analyzing, understanding and interpreting skills along with good communication skills and working as responsible Leader. Able to learn and grasp new technologies very quickly. Vast exposure to working onsite (UK) as well as in offshore environment. Worked closely with the clients; that involves travelling onsite for analysis and bringing back work offshore for development.

Overview

25
25
years of professional experience
14
14
years of post-secondary education
3
3
Certifications

Work History

Vice President - Digital Initiatives

Xceedance Consulting India (P) Ltd
06.2024 - Current
  • Head of Digital Initiatives and Transformation
  • Leading enterprise-wide Gen AI implementation for new and existing products and workstreams
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments
  • New software product and platform development
  • Ownership of entire enterprise applications suite
  • Defining strategy for automation and innovation for enterprise-wide projects
  • Overseeing end to end project management from conceptualization to technology mapping, budgeting, resource & task scheduling and final execution of multiple projects
  • Implementing project plans within pre-set budgets and deadlines
  • Devising and implementing strategies aimed at enhancing operational efficiency, implementing new processes and streamlining existing ones to achieve cost effectiveness / work efficiency
  • Preparing and presenting periodic dashboard reports to senior management on current program, future opportunities and client issues
  • Monitoring project through statistical, metrics & root cause analysis of problems, monitoring & tracking project plans
  • Vendor Management
  • Handling team management activities including resourcing, hiring, training, performance measurement, development and mentoring of team members providing support throughout the project lifecycle

Director of Technology

WNS Global Services (P) Ltd
11.2021 - 06.2024
  • Of technology delivery for BFSI & Healthcare SBUs for BPM solutions
  • Developing new software products (BPaaS and low code configurable) for BPM solutions in the BFSI, healthcare and shipping & logistics domains
  • Identification of technology-based solutions required by organization for generating revenue and increasing efficiencies
  • Managing accounts and revenue of 2.5 million USD with a group of 40 to 50 team members
  • Streamlined software development processes by introducing agile methodologies, leading to faster project completion times
  • Rolling out Agile methodology across multiple teams in organization and on-boarding teams in using Agile boards for managing projects
  • Collaborated with business stakeholders to understand their needs and develop technological strategies that aligned with organizational goals.

Director of Technology

Sannam S4 Management Services India Pvt. Ltd
06.2021 - 11.2021
  • Developing IT strategy and management for technology solutions and Infrastructure
  • Identification of technology-based solutions required by the organization for generating revenue and increasing efficiency
  • Defining IT budget and bringing in best in class technology solutions
  • Executed on senior leadership's long-term and mid-term technology development goals
  • Streamlined IT processes through automation, enhancing productivity across the organization.

Associate Vice President

Evalueserve.com Pvt. Ltd
12.2010 - 05.2021
  • Head of product development for financial services and enterprise applications
  • Managing accounts and projects of value 1.5 to 1.8 million USD with a team size of 80
  • Head of the Process Excellence Group
  • Facilitated implementation of CMMi Standards to take organization towards Maturity Levelcertification
  • Leader in DevOps implementation and innovation champion
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments
  • Ownership of entire enterprise applications suite
  • Defining strategy for automation and innovation for enterprise-wide projects
  • Overseeing end to end project management from conceptualization to technology mapping, budgeting, resource & task scheduling and final execution of multiple projects
  • Implementing project plans within pre-set budgets and deadlines
  • Devising and implementing strategies aimed at enhancing operational efficiency, implementing new processes and streamlining existing ones to achieve cost effectiveness / work efficiency
  • Preparing and presenting periodic dashboard reports to senior management on the current program, future opportunities and client issues
  • Collaborated with cross-functional teams to drive process improvements and innovation
  • Monitoring project through statistical, metrics & root cause analysis of problems, monitoring & tracking project plans
  • Negotiating SLAs with clients and ensuring compliance about project progress and completion within specified parameters and delivery within schedule
  • Vendor Management
  • Handling team management activities including resourcing, hiring, training, performance measurement, development and mentoring of team members
  • Providing them support throughout the project lifecycle
  • Pre-sales and sales support activities such as working on RFPs, RFIs, POCs and creating proposals
  • Application / Software Development
  • Conducting system study & coordinating for system design & integration, application maintenance, etc
  • Reviewing/ passing the designs, programs, communicating with customers for any changes
  • Designing & developing solution architecture, workflow diagrams and system design
  • Handling technical aspects like software design, monitoring critical paths & taking appropriate actions
  • Serving as a main customer contact point for technical and functional queries
  • Leading and managing multiple teams of 60+ team members across various software product and client delivery projects working on multiple technologies (.Net, Java, Python
  • Data Analytics, AI/NLP
  • RPA and various databases) as senior delivery and program manager

Technical Leader/Delivery Lead

Steria India Limited
10.2006 - 11.2010

Sr. Associate

Sapient Corporation (P) Limited
02.2006 - 09.2006

Senior Systems Analyst

Aithent Technologies Limited
06.2005 - 02.2006

Systems Executive

NIIT Technologies Limited
11.2003 - 05.2005

Senior Analyst

Globrin System and Solutions Pvt. Ltd
04.2003 - 10.2003

Senior Developer

Maspar Solutions Pvt. Ltd
12.2001 - 05.2002

Programmer

Simple Solutions
07.2000 - 11.2001
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
  • Consistently met project deadlines by effectively managing priorities and maintaining strong work ethics
  • Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables

Education

Master of Computer Applications - Computer Science

I.G.N.O.U.
New Delhi
01.2001 - 05.2003

Bachelor in Computer Application - Computer Science

I.G.N.O.U.
New Delhi
01.1997 - 05.2000

Professional Diploma in Network Centered Computing - DNIIT

NIIT
New Delhi
01.1997 - 05.2000

Diploma in Mechanical Engineering - undefined

Pusa Polytechnic
New Delhi
08.1996 - 05.1999

Class XII - undefined

Hans Raj Model School
New Delhi
04.1995 - 05.1996

Class X - undefined

Hans Raj Model School
New Delhi
04.1993 - 05.1994

Certification

Project Management Professional (PMP), 04/01/12

Accomplishments

  • Award for innovation of the year project at Evalueserve.
  • Pat on the back certification thrice at Evalueserve.com Pvt. Ltd.
  • Six times annual employee performance awards at Evalueserve.
  • Certificate of recognition for winning the case study competition at Leadership meet at Evalueserve.com Pvt. Ltd.
  • Pat on the back certification and letter of commendation at Steria India Limited.
  • Recognition and cash award from the client for exemplary delivery on a project at Aithent Technologies.
  • Certificate of Excellence twice during the course study at NIIT.

Domain Knowledge

  • Financial Services (Asset Management, Research, Risk and compliance, Life Insurance, Pension and Reconciliation)
  • Consulting
  • Transport (Airlines)
  • Intellectual property
  • Healthcare
  • Pharmacy
  • Banking
  • Government (UK)
  • Asset/Utilities Management
  • Enterprise Resource Planning (ERP)
  • Retail and Management Information Systems

Personal Information

  • Passport Number: Valid till 01/31/31
  • Date of Birth: 10/01/78
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: US B1 visa - valid till 2029

Timeline

Vice President - Digital Initiatives

Xceedance Consulting India (P) Ltd
06.2024 - Current

Director of Technology

WNS Global Services (P) Ltd
11.2021 - 06.2024

Director of Technology

Sannam S4 Management Services India Pvt. Ltd
06.2021 - 11.2021

Associate Vice President

Evalueserve.com Pvt. Ltd
12.2010 - 05.2021

Technical Leader/Delivery Lead

Steria India Limited
10.2006 - 11.2010

Sr. Associate

Sapient Corporation (P) Limited
02.2006 - 09.2006

Senior Systems Analyst

Aithent Technologies Limited
06.2005 - 02.2006

Systems Executive

NIIT Technologies Limited
11.2003 - 05.2005

Senior Analyst

Globrin System and Solutions Pvt. Ltd
04.2003 - 10.2003

Senior Developer

Maspar Solutions Pvt. Ltd
12.2001 - 05.2002

Master of Computer Applications - Computer Science

I.G.N.O.U.
01.2001 - 05.2003

Programmer

Simple Solutions
07.2000 - 11.2001

Bachelor in Computer Application - Computer Science

I.G.N.O.U.
01.1997 - 05.2000

Professional Diploma in Network Centered Computing - DNIIT

NIIT
01.1997 - 05.2000

Diploma in Mechanical Engineering - undefined

Pusa Polytechnic
08.1996 - 05.1999

Class XII - undefined

Hans Raj Model School
04.1995 - 05.1996

Class X - undefined

Hans Raj Model School
04.1993 - 05.1994
Madhup NarulaVice President - Digital Initiatives