Hi, I’m
Madhup Srivastawa
Bangalore
Summary
Sr. Manager with 15+ years of experience in DevOps, DevSecOps and Platform Engineering across AWS, Azure, GCP & OCI.
Overview
15
years of professional experience
14
Certification
Work History
HCLBangalore, India
Sr. Technical Manager
11.2024 - Current
Job overview
- Led a Cloud SRE team of 10 engineers, delivering 30+ project milestones annually with 95% on‑time completion, ensuring strict alignment with technical standards and client goals.
- Enforced deliverable quality standards, reducing defect rates by 30% through active mentorship, code reviews, and adoption of Git Flow and SonarQube for CI/CD governance.
- Implemented governance in Azure using CAF and Service Enablement Framework, managing 50+ client workloads migrated from on‑premises.
- Automated deployments with Azure DevOps, PowerShell, Bash, Python, Terraform, and Docker, cutting provisioning time by 40% and improving compliance adherence to 99%.
- Designed and operated GCP solutions leveraging Kubernetes, gcloud tasks, Terraform, GitLab, ArgoCD, Google Cloud Monitoring, Python, and Bash.
- Delivered 5+ production‑grade clusters, achieving 99.9% uptime SLA and reducing incident MTTR by 20% through proactive monitoring and automation.
- Built and maintained private cloud platforms with Kubernetes, OpenShift, Kasten, Helm, Ansible, GitLab, ArgoCD, LokiStack, Prometheus, and Grafana.
- Deployed 8+ enterprise workloads, enabling 30% faster disaster recovery with Kasten and improving observability by 20% through centralized monitoring dashboards.
- Standardized IaC practices with Terraform, reducing environment drift by 60% and accelerating new environment provisioning from weeks to hours.
OracleBangalore
Principal Site Reliability Developer
04.2022 - 11.2023
Job overview
- Spearheaded 'Cloud at Customer' operations for 'Exadata Exascale', overseeing SRE activities and ensuring seamless execution
- Collaborated with project managers to assess limitations and capabilities for Load Test Automation and Data Plane Upgrades
- Executed rack initialization and ingestion with Pythonic code and shell scripts, ensuring efficient setup
- Created 10+ shell scripts for Data Plane upgrades and ad hoc incident requirements, optimising processes
- Designed, tested, and checked in two Python modules for automating the weekly Load Test exercise
- Conducted training sessions for 8-10 Senior SREs on OCI Change Management, enhancing team capabilities
- Leveraged expertise in resolving cell server issues, encompassing application, OS, and infra-side troubleshooting
- Compiled weekly project reports on Load Test activities and updates for Cloud at Customer for Exadata-Exascale, enhancing visibility
AppDynamics, CiscoBangalore
Software Engineer
07.2019 - 03.2022
Job overview
- Delivered comprehensive support to on-premises and cloud customers for controller installation and troubleshooting, resolving MySQL replication, backup and restore, and OS infrastructure issues
- Conducted training sessions for a team of 8 Software Engineers on DNS and network troubleshooting, utilizing live network packet captures to enhance incident resolution skills
- Delivered training on MySQL standard best practices and performance optimization to the India team, ensuring adherence to industry standards
- Mentored and coached engineers to maintain high customer satisfaction scores, promoting a culture of continuous improvement and excellence
- Troubleshot SSL issues, including broken SSL Trust Chain and mutual SSL, to maintain secure communication channels
- Guided customers in resolving queries related to web proxies like nginx, Apache reverse proxies, and Squid, ensuring optimal system operation
- Garnered recognition in an organization-wide Hackathon for developing the CoD (Controller on Demand) web containerized app
- Authored and published multiple articles addressing controller and agent connectivity issues, covering topics such as general network, firewall, infrastructure, and SSL
Amazon Web ServicesBangalore
Cloud Support Engineer II
04.2016 - 06.2019
Job overview
- Achieved EC2 Linux SME accreditation, demonstrating expertise in EC2 internals & Linux performance
- Specialized in resolving EBS issues including burst credit depletion, noisy neighbor problems, and filesystem benchmarking
- Achieved and maintained 4.2 CSAT rating for EC2, EBS, and EFS incident cases, reflecting customer satisfaction for a team of 50
- Shadowed Technical Account Manager (TAM) for enterprise accounts, driving customer engagement and satisfaction
- Contributed to Well Architect Reviews (WARs) for enterprise accounts, ensuring alignment
- Mentored individuals in EC2 Linux and EBS SME program, guiding them on qualifiable cases and preparing them for mock boards
- Developed training plans and coached over 50 fresh college hires and experienced new hires
- Created Knowledge Center (KC) videos in collaboration with junior Cloud Engineers and Managers to enhance team knowledge sharing
- Traveled to Cape Town for EC2 Linux Bootcamp, enhancing skills and knowledge in cloud computing
- Received the 'Hire and Develop the Best' award, attaining the highest rating from 30 mentees
RedhatPune
Technical Support Engineer
10.2014 - 04.2016
Sungard Availability ServicesPune
Sr. Systems Engineer
12.2011 - 09.2014
AmdocsPune
NOC Unix Tech Lead (NOC and DCO)
03.2011 - 12.2011
MarlabsPune
NOC Engineer (NOC and DCO role)
05.2010 - 03.2011
Tata MotorsPune
Data Center Engineer (DCO role)
08.2009 - 05.2010
Education
Bapurao Deshmukh College of EngineeringWardha
B.E from Electronics
2009
Rajendra VidyalayaJamshedpur
2005
Rajendra VidyalayaJamshedpur
2003
Skills
- AWS, Azure, and OCI, Python, Terraform, Kubernetes, CI/CD, Observability
- Microservices deployment
- Cloud solution architecture
- Python application development
- Terraform infrastructure management
- Ansible workflow automation
- Incident management
- Monitoring solutions implementation
- CI/CD pipeline design
- Technical leadership experience
- Team leadership coaching
- Cloud environment expertise
Accomplishments
- Accomplish handover at tremendous speed from the client's vendor and also exceed hiring targets in my role as a Sr. Manager at HCL.
- Spearheaded Cloud at Customer environment management for Exadata-Exascale at Oracle
- Enhanced team performance in Networking and Infrastructure-related network troubleshooting, resulting in improved overall CSAT scores.
- Attended the EC2 Linux Bootcamp in Capetown (AWS) and achieved EC2 Linux accreditation
- Recognized with the 'Hire and Develop the Best' leadership award for driving recruitment, training, and mentoring efforts for college and experienced recruits at AWS, leading to region-wide impact
- Established a reproducer environment by setting up a DNS lab from scratch and addressing allied issues, impacting the entire organization (Redhat).
Certification
- AZ-900 Azure Fundamentals
- Certified GitOps Associate (CGOA)
- Oracle Certified Gen AI Professional
- AWS Certified Cloud Practioner
- AWS Certified Solutions Architect Associate.
- AWS Certified Developer Associate.
- AWS Certified SysOps Administrator Associate.
- AWS Certified Solutions Architect Professional.
- AWS Certified DevOps Engineer Professional.
- RHCSA (Redhat Cerctified Systems Administrator)
- RHCE (Redhat Certified Engineer)
- OCA (Solaris)
- ITIL (IT Infrastructure Library)
Timeline
Sr. Technical Manager
HCL
11.2024 - Current
Principal Site Reliability Developer
Oracle
04.2022 - 11.2023
Software Engineer
AppDynamics, Cisco
07.2019 - 03.2022
Cloud Support Engineer II
Amazon Web Services
04.2016 - 06.2019
Technical Support Engineer
Redhat
10.2014 - 04.2016
Sr. Systems Engineer
Sungard Availability Services
12.2011 - 09.2014
NOC Unix Tech Lead (NOC and DCO)
Amdocs
03.2011 - 12.2011
NOC Engineer (NOC and DCO role)
Marlabs
05.2010 - 03.2011
Data Center Engineer (DCO role)
Tata Motors
08.2009 - 05.2010
Bapurao Deshmukh College of Engineering
B.E from Electronics