MADHUPRIYA CHAKRABARTI
Kolkata
Summary
Motivated professional with firsthand experience in diverse industries. Developed strong problem-solving skills and adaptability through previous roles. Demonstrated ability to quickly learn new processes, systems and necessary skills for professional growth. Impact made includes efficiency enhancements and improved team collaboration across departments.
Overview
6
6
years of professional experience
Work History
Voyage – Graduate Development Trainee – Sales
The Westin Kolkata Rajarhat
08.2024 - Current
- Conducted in-depth product understanding and SWOT analysis to identify unique selling propositions (USPs) across various segments.
- Managed Opera Sales & Catering to efficiently create group and catering blocks, ensuring optimal resource allocation.
- Prepared comprehensive sales center reports to track performance metrics and inform strategic decisions.
- Executed targeted blitz and cold calling campaigns to enhance client engagement and lead generation.
- Developed expertise in special corporate accounts, wholesale contracting, and rate loading, streamlining pricing strategies.
- Negotiated and established special corporate rates, enhancing competitive positioning in the market.
- Collaborated on LNR and RFP accounts to optimize bidding processes and client satisfaction.
- Expanded the acquisition segment by onboarding 10 new accounts, contributing to portfolio growth.
- Increased ADR by 10% through strategic pricing and yield management initiatives such as category selling.
- Actively participated in formulating a new special corporate pricing strategy, improving revenue potential.
- Fostered key account management through strategic partnerships and initiatives, leading to enhanced client loyalty.
- Achieved 100% market share capture for few registered corporates.
Intern - Industrial Exposure Training
The Oberoi Grand, Kolkata
12.2022 - 05.2023
- Front Office, Housekeeping, Food & Beverage, Food Production Earned multiple certificates of excellence and letter of recommendation.
- Worked alongside the waiting staff and kitchen staff while training in the department of food and beverage.
- Laid covers for meal operations in restaurants.
- Took orders at the live counter for egg and waffles and kept track of preferences of important guests.
- Took and delivered orders at pass as a runner while working in the restaurant.
- Picked up beverage from the store and stacked in 'Last in First out' order in the dispense bar.
- Arranged service gear for buffet operations.
- Coordinated with holders for orders which were to be placed on the table.
- Made non-alcoholic cocktails for guests.
- Organized recreational activities for the guests while working in front office with the help of the concierge.
- Enhanced guest experience by performing duties related to the concierge as well as conveying and following up on requests sent by the guests.
- Handled guest luggage while guests checked in and made sure the correct luggage reached the room it was assigned to with the help of the bell desk team.
- Delivered room keys and identity cards.
- Preparation and service of welcome drinks and wet towels to guests checking in or if the guest requests it.
- Made rooms while working under the department of housekeeping. These included functions such as making the bed in accordance with the standards set by the housekeeping manager, replenishment of toiletries, maintaining the cleanliness of the room by vacuuming the floor and dusting the room clean.
Casual Training
Taj Bengal, Kolkata
08.2022 - 09.2022
- Food & Beverage
Trainee
The little fat penguin, Kolkata
06.2022 - 08.2022
- Kitchen Support and Guest Relations
Content Writer
Alien Brains, Kolkata
01.2021 - 02.2021
- Curating content for different events
- Qualitative research for content
- Event Planning and Management
Submission Officer
Visa Facilitation Services, Kolkata
01.2020 - 09.2020
- Documentation of customer information
- Rechecking data and submitting to the main visa office
- Customer handling and communications
Education
BSc - Hospitality Administration
MAKAUT
W.B.07.2024
Diploma - Aviation
Frankfinn Institute of Air Hostess Training
Kolkata04.2019
AISSCE - Grade XII
Ashok Hall Girl’s Higher Secondary School
03.2017
CBSE - Grade X
Ashok Hall Girl’s Higher Secondary School
03.2015
Advanced Programme - International Hospitality Administration
International Institute of Hotel Management
KolkataSkills
- Microsoft Office
- Sales performance analysis
- Client engagement
- Negotiation techniques
- Customer relationship management
- Lead generation tactics
- Relationship building
- Attention to detail
- Multitasking and organization
- Written communication
- Micros
- Fidelio
- Opera Management Systems
Languages
- Fluent in English
- Fluent in Hindi
- Fluent in Bengali
- Amateur in French
- Amateur in Spanish
Hobbies and Interests
- Basketball
- Doodling
- Karate
- Playing Drums
- Making video diaries of places I have visited
Leadership And Campus Involvement
- Creativitea Event, Rooms Division Team Member, 11/01/22, In charge of decorations., Responsible for escorting the guests to the venue.
- Blood Donation Camp, Coordinating Team Member, 08/01/23, In charge of registration.
- Teachers’ Day Awards, Volunteer, 09/01/23
Others
- Received a certificate on BEST GROOMING from IIHM.
- Received a certificate for art and craft competition.
- Certified for taking part in the foods and beverage fest, held at IIHM.
- Received a certificate from Frankfinn Institute of Air hostess training for being the best student.
- A member of the school quiz team.
- Member of the school band as a singer for various inter school fests.
- Captained the dramatics team of my school for 3 years.
- House captain of the school.
Timeline
Voyage – Graduate Development Trainee – Sales
The Westin Kolkata Rajarhat
08.2024 - Current
Intern - Industrial Exposure Training
The Oberoi Grand, Kolkata
12.2022 - 05.2023
Casual Training
Taj Bengal, Kolkata
08.2022 - 09.2022
Trainee
The little fat penguin, Kolkata
06.2022 - 08.2022
Content Writer
Alien Brains, Kolkata
01.2021 - 02.2021
Submission Officer
Visa Facilitation Services, Kolkata
01.2020 - 09.2020
BSc - Hospitality Administration
MAKAUT
Diploma - Aviation
Frankfinn Institute of Air Hostess Training
AISSCE - Grade XII
Ashok Hall Girl’s Higher Secondary School
CBSE - Grade X
Ashok Hall Girl’s Higher Secondary School
Advanced Programme - International Hospitality Administration
International Institute of Hotel Management
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