Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Interests
Hobbies
Work Availability
Quote
Timeline
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Madhur Arora

Madhur Arora

Team Lead

Summary

Driven Inside Sales Manager with 14 years of experience in IT Hardware, Software and Cloud product sales. Adept at monitoring employee performance and product branding with extensive knowledge of SaaS, Networking, IT Hardware and Software. Guarantees customer satisfaction through effective team development and innovative sales strategies.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Inside Sales Team Lead

KPMG India
Gurugram
01.2022 - Current
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Worked to develop network by identifying and pursuing new leads and building rapport with clients.
  • Consulted with CXO to establish new business partnerships through exploratory and informative meetings focused on value and benefits of IT Hardware and Software's.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Presented IT SaaS based Solution / Hardware features to diverse audiences, applying consultative sales techniques to secure new businesses.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Led solution selling strategy initiatives to maximize sales of ERP Solution - Infor; End Point solution for Dell Technologies; Server, Storage, Hyper Converged – Dell Technologies; Communication – Polycom; Networking portfolio with CISCO and Aruba Network; Telecom – Vodafone; Cloud Solution- MS Azure in Indian market.

Program Manager

iSOURCe Opportunities
Noida
04.2021 - 12.2021
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Built teams to address project goals and objectives for multiple projects.
  • Identified program obstacles and communicated possible impacts to team.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Led solution selling strategy initiatives to maximize sales of HPE Storage, Lenovo Storage , SAP ERP, Epicor ERP, AutoCAD Autodesk 2D and 3D Software in Middle East and India market.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Used CRM software to maintain detailed contact logs and account records.

Demand Generation Manager

iSOURCe Opportunities
Noida
07.2020 - 01.2021
  • Reported on-demand generation's contribution to pipeline and revenue.
  • Completed 60 daily cold calls and achieved average customer conversion rate of 40%.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Worked to develop network by identifying and pursuing new leads and building rapport with clients.
  • Surpassed project sales quota by more than 100% in all projects aligned.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Led solution selling strategy initiatives to maximize sales of HPE, Lenovo, SAP and SAP Ariba in Middle East and India market.

Senior Operations Manager

QNA Marcom
Noida
02.2019 - 04.2020
  • Provided leadership for continual management and employee training initiatives.
  • Allocated resources to planned programs according to business objectives.
  • Oversaw staff and sub-contractor performance review assessments.
  • Promoted use of multichannel communication strategies, automated chat and social messaging.
  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Built loyal account base and long-term business relationships with Aruba HPE (Middle East and Africa), HPE Middle East, Microsoft, Amazon, Netapp, ICEWARP, Nutanix, Zendesk, Unify UC solution, TrippLite, Adobe, Autodesk, Epicor ERP, Sage ERP and Fortinet .
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Managed, trained and motivated personnel to continuously improve knowledge and abilities in inside sales field.
  • Assisted in recruiting, hiring and training of team members.
  • Communicated with Inside sales team members to keep project on schedule.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Successfully delivered in IT/ITES domain - Sales led (MQL and SQL), Event, Digital email campaigns with average invoice of $10000 each – Value of business delivered $ 590,000 in first business financial year.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.

Assistant Operations Manager

Arvato India (Mojorel)
Gurugram
12.2010 - 01.2019
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Developed and maintain operational guidelines for staff.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Taught employees how to collaborate on daily job tasks and achieve project targets.
  • Worked on leads generated by sales team to set up additional meetings.
  • Coordinated sales activities with partners and resellers to identify and close new business.
  • Aruba HPE Middle East and Africa (2013 – 2019) - Yearly business pipeline generated $ 6 Million & closure value $1.2 Million Average deal size of product and solutions $5000-$50,000 Average yearly leads generated 400 with team size of 4 people
  • HPE India (2016-2018) - Yearly business pipeline generated $ 4 Million Average deal size of product and solutions $14000-$40,000 Average yearly leads generated 440 with team size of 5 people
  • HCL Infosystems India (2015) - Total business closure value delivered $150,000 Average yearly leads generated 550 with team size of 6 people

Data Profiler

Salesforce.com (Manpower Services)
Gurugram
11.2009 - 12.2010
  • Researched and resolved issues regarding integrity of data flow into databases.
  • Worked with business intelligence software and various reports to glean insights into trends and prospects.
  • Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
  • Improved data collection methods by designing surveys, polls and other instruments.
  • Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
  • Collected CXO Levels data using various research methods to broaden results and optimize marketing strategies.
  • Trained entry-level data researcher on company protocols, best practices and procedures.

Principal Research Analyst

iSOURCe Opportunities
Noida
12.2007 - 10.2009
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
  • Implemented updated online research procedures to rectify issues in data collection and analysis.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Emphasized product features based on analysis of customers' needs.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.

Education

Post Graduate Diploma - International Business

Indira School of Management Studies
Pune
05.2005 - 06.2007

BBA - Business Administration And Management

IMS College
Dehradun
04.2002 - 05.2005

Skills

    Account management

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Accomplishments

  • Awarded Prestigious KPMG Encore Rising Star Award – 2022
  • Awarded TAJ VRM Campaign Award – Q1 June ‘22
  • Globally acknowledged by winning award as preferred tele-sales engine agency of Aruba HPE Middle East & Africa in 2018
  • Worked with team of 20 inside sale persons in the development of Aruba Middle East, HCL , HPE India and various projects.
  • Achieved more than 100% project delivery through effectively execution of projects in India, Middle East and African market
  • Yearly delivered consolidated pipe value to clients tune to $5 Million
  • Yearly average consolidated closure value contribution to clients:- $1.2 Million
  • Consistently realize yearly consolidated business invoice of more than Rs. 65,00,000 (Approx $100K) in multiple process.
  • Successful managed Aruba Middle East Process from scratch for 6 years continuously.

Additional Information

KPMG certificate and sort course's

Advisory Risk Management

Data Privacy

Emerging Technology

Information Protection

Data Analytics

Cyber Security

Technology Impact on Business landscape


Sales Certificates

Aruba Clear Pass Sales Certificate

Aruba Clear Pass Sales Certificate


Language Certificate

German L1 certification

Software

MS Excel

MS PPT

MS Word

Interests

Technology Sales

People Manager

Operation Management

Technology Sales

End to End Sales

SaaS, Cloud, Hardware and Software Selling

Hobbies

Travelling, Bird Watching, Photography,Bike Rides

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Inside Sales Team Lead

KPMG India
01.2022 - Current

Program Manager

iSOURCe Opportunities
04.2021 - 12.2021

Demand Generation Manager

iSOURCe Opportunities
07.2020 - 01.2021

Senior Operations Manager

QNA Marcom
02.2019 - 04.2020

Assistant Operations Manager

Arvato India (Mojorel)
12.2010 - 01.2019

Data Profiler

Salesforce.com (Manpower Services)
11.2009 - 12.2010

Principal Research Analyst

iSOURCe Opportunities
12.2007 - 10.2009

Post Graduate Diploma - International Business

Indira School of Management Studies
05.2005 - 06.2007

BBA - Business Administration And Management

IMS College
04.2002 - 05.2005

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Madhur AroraTeam Lead