Madhur Gupta
Program/Delivery Manager
New Delhi
Summary
Accomplished Project Management Professional with over 15 years of hands-on experience in leading software implementation projects for clients. Adept at developing project management methodologies, establishing governance frameworks, and overseeing project portfolios from planning to delivery. Proven track record of delivering implementations within budget and timeline while ensuring high client satisfaction. Certified Prince2 Practitioner with expertise in Agile and Waterfall methodologies, skilled in risk mitigation, change management, and vendor management. Exceptional leadership and team management capabilities, fostering collaborative environments and driving continuous improvement.
Overview
21
21
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Delivery Manager
Team Computers Pvt. Ltd.
8 2021 - 8 2022
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Created and enforced detailed organization processes to increase quality and service standards.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Managed resources effectively to avoid unnecessary delivery delays.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Developed and maintained knowledgeable and productive team of employees.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Delivery Manager
Yellow Bird Publications Pvt. Ltd.
11.2018 - 06.2021
Senior Manager - Product & Technology
Indiannica Learning Private Limited
07.2017 - 09.2018
Delivery Head
Swa-Adhyayan
05.2016 - 07.2017
Senior Project Manager
IProf Learning Solutions India Pvt Ltd.
06.2011 - 05.2016
Project Manager
Vikas Publishing House Private Limited
11.2008 - 03.2010
Project Manager
Akash Creations Pvt. Ltd.
04.2004 - 11.2008
Software Engineer
GECIS
03.2002 - 04.2004
Flash Developer
Magic Software
03.2000 - 04.2002
Education
MBA - Business Analytics
Amity University Online
04.2001 -
Master of Computer Applications -
Indira Gandhi National Open University - IGNOU
04.2001 -
Bachelor of Computer Applications -
Indira Gandhi National Open University - IGNOU
Delhi, India 04.2001 -
Bachelor of Commerce -
University of Delhi
04.2001 -
Skills
Organisational Skill
Communication
Conflict Management
Budget Management
Negotiation
Quality Assurance (QA) and Testing
SaaS & PaaS
Stakeholder Engagement
Robotic Process Automation
Project/Program Management
Resource Management
Time Management
Critical thinking and adaptability
Governance and Compliances
Project Management Tools (JIRA, MPP & MS Azure Boards)
Creating strategic plans and monitoring progress
Cost and Quality Metrics
Cloud Computing (AWS, GCP & Microsoft Azure)
Robotic Process Automation(RPA)
SQL, JAVA, Net & Oops Concepts
API and Microservices
Data Science - Python
Data Visualization - Tableau
Microsoft Power BI
Adaptability
Application support
Problem-solving aptitude
Operations Control
Six Sigma - Cost Reduction
DevOps Practices
Cost control and tracking
Organisational Skill
Certification
PMP (PMI) Trained from EPMC Mumbai
Timeline
Delivery Manager
Yellow Bird Publications Pvt. Ltd.
11.2018 - 06.2021
Senior Manager - Product & Technology
Indiannica Learning Private Limited
07.2017 - 09.2018
Delivery Head
Swa-Adhyayan
05.2016 - 07.2017
Senior Project Manager
IProf Learning Solutions India Pvt Ltd.
06.2011 - 05.2016
Project Manager
Vikas Publishing House Private Limited
11.2008 - 03.2010
Project Manager
Akash Creations Pvt. Ltd.
04.2004 - 11.2008
Software Engineer
GECIS
03.2002 - 04.2004
MBA - Business Analytics
Amity University Online
04.2001 -
Master of Computer Applications -
Indira Gandhi National Open University - IGNOU
04.2001 -
Bachelor of Computer Applications -
Indira Gandhi National Open University - IGNOU
04.2001 -
Bachelor of Commerce -
University of Delhi
04.2001 -
Flash Developer
Magic Software
03.2000 - 04.2002
Delivery Manager
Team Computers Pvt. Ltd.
8 2021 - 8 2022