Madhur Gupta
New Delhi
Summary
Seasoned Program Manager with 10+ years of experience driving complex IT initiatives from conception to completion. Skilled in coordinating cross-functional teams, managing budgets, and aligning projects with strategic business goals. Proven track record of delivering high-impact programs on time and within budget, resulting in improved operational efficiency and significant cost savings. Expertise in Agile methodologies, risk management, and stakeholder communication. Adept at leveraging emerging technologies to solve business challenges and drive innovation. Certified Prince2 Practitioner with expertise in Agile, XP, SCRUM, Kanban and Waterfall methodologies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Manager
Azimuthgrc Technologies India Pvt Ltd
Gurugram
05.2023 - 06.2023
- Planning and scheduling the delivery process, including defining project scope, milestones, and timelines.
- Managing the budget and resources of the delivery, including allocating tasks to team members and ensuring that the project stays on track.
- Identifying and managing risks to the delivery, including developing contingency plans to mitigate potential issues.
- Working with clients or other stakeholders to meet their needs and expectations.
- Tracking progress and making adjustments as needed to keep the delivery on track.
- Providing guidance and mentorship to team members to ensure that they have the skills and support they need to complete their tasks.
- Communicating with stakeholders, including team members, clients, and other stakeholders, to ensure that everyone is informed about the progress of the delivery.
- Resolving cross-program issues and strategic issues with senior stakeholders.
- Approving the program’s progress against the organizational strategy and objectives.
- Demonstrating “visible” support to the program and its management team.
Delivery Manager
Team Computers Pvt. Ltd.
Gurugram
08.2021 - 08.2022
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency
- Created and enforced detailed organizational processes to increase quality and service standards.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success
- Managed resources effectively to avoid unnecessary delivery delays.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness
- Oversaw daily operations of the delivery team.
Delivery Manager
Yellow Bird Publications Pvt. Ltd.
Ghaziabad
11.2018 - 06.2021
Senior Manager - Product & Technology
Indiannica Learning Private Limited
New Delhi
07.2017 - 09.2018
Delivery Head
Swa-Adhyayan
Delhi
05.2016 - 07.2017
Senior Project Manager
iProf Learning Solutions India Pvt Ltd
06.2011 - 05.2016
Project Manager
Vikas Publishing House Private Limited
11.2008 - 03.2010
Project Manager
Akash Creations Pvt. Ltd.
New Delhi
04.2004 - 11.2008
Software Engineer
GECIS
Gurugram
03.2002 - 04.2004
Flash Developer
Magic Software Pvt Ltd
03.2000 - 04.2002
Education
Master of Computer Applications -
Indira Gandhi National Open University - IGNOU
07-2003
Bachelor of Computer Applications -
Indira Gandhi National Open University - IGNOU
08-2001
Bachelor of Commerce -
University of Delhi
08-2000
MBA - Business Analytics
Amity University Online
NoidaSkills
- Program performance analysis
- Regulatory Compliance
- Systems Optimization
- Operations Management
- Team Development
- Strategic Planning
- P&L Management
- Vendor Relationship Management
- Resource Management
- Contract Development
- Cost Management
- Revenue Growth
- Proposal Development
- Compliance Enforcement
- Data Analysis
- Project Coordination
- Organizational Performance
- Problem-Solving
- Budget Preparation
- Risk Analysis and Management
- Cross-functional team leadership
- Scope Management
- Agile Projects
- Partnerships and Resource Mobilization
- Process Improvement
- Product Development
- Critical Thinking
- Work Planning and Prioritization
- Change Management
Certification
- Certified Prince2 Practitioner
- Certified Six Sigma | Green Belt
- Certified Agile Scrum Master
- Certified JIRA - Agile Project Management
- Certified - ITIL 4 Foundations
Personal Information
- Title: Program/Delivery Manager
- Date of Birth: 11/09/1978
- Gender: Male
- Nationality: Indian
- Marital Status: Divorced
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Program Manager
Azimuthgrc Technologies India Pvt Ltd
05.2023 - 06.2023
Delivery Manager
Team Computers Pvt. Ltd.
08.2021 - 08.2022
Delivery Manager
Yellow Bird Publications Pvt. Ltd.
11.2018 - 06.2021
Senior Manager - Product & Technology
Indiannica Learning Private Limited
07.2017 - 09.2018
Delivery Head
Swa-Adhyayan
05.2016 - 07.2017
Senior Project Manager
iProf Learning Solutions India Pvt Ltd
06.2011 - 05.2016
Project Manager
Vikas Publishing House Private Limited
11.2008 - 03.2010
Project Manager
Akash Creations Pvt. Ltd.
04.2004 - 11.2008
Software Engineer
GECIS
03.2002 - 04.2004
Flash Developer
Magic Software Pvt Ltd
03.2000 - 04.2002
Master of Computer Applications -
Indira Gandhi National Open University - IGNOU
Bachelor of Computer Applications -
Indira Gandhi National Open University - IGNOU
Bachelor of Commerce -
University of Delhi
MBA - Business Analytics
Amity University Online
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