MADHUR MEHTA

• Demonstrated expertise in managing, orchestrating and driving strategic business outcomes through visionary leadership.
• Directed globally distributed teams of over 150+ professionals, fostering collaboration across diverse geographies, and ensuring consistent project progress/updates and addressed issues.
• Developed and implemented strategic plans for IT programs, ensuring alignment with the company's objectives. Led program like “Eco-Design for CTIO application” and “Migration of Flexible Engine to Cloud Avenue”, with the CTIO with the target of reducing the Carbon emission to achieve the Organizational goal.
• Ensured adherence to standards and regulations related to Eco-Design w.r.t French framework of RGESN (General Framework for Eco-Design of Digital Services).
• Delivered thoughtful leadership, driven by innovative solutions, built relationships, and contributed towards the development of result oriented strategies.
• Orchestrated process to achieve performance and results by setting objectives, communicating strategy and developing policies/procedures.
• Aligned with CTIO application Product Owners and DevOps teams, with identical business objectives to implement robust, scalable solutions that address complex requirements.
• Engaged with vendors, executive leadership, and key stakeholders to facilitate seamless service integration, innovation, digital automation and delivery.
• Designed the SOP for tool enhancement for Green IT with multiple stakeholders to drive the project outcomes and automated reporting for tracking the progress of the program.
• Collaborating with cross functional teams and stakeholders to communicate sustainability goals, strategies to achieve a shared commitment to sustainability.
• Conducting training sessions for stakeholders to spread ‘Eco-Design Awareness’ for a collective effort to achieve desired environmental performance.
• Influenced peers/partners on integrated and overlapping strategic priorities to align the strategic goal of the Department and Organization.
• Directed the resolution of highly complex problems by applying an understanding of functional strategy, advanced analytical mind set and judgment to recommend/implement solutions and changes to policies & procedures.
• Implemented industry standard expertise and competitive awareness to communicate strategy and drive financial and operational performance for the programs.
• Proactively identified potential risks and developed mitigation strategies to ensure compliance with governance standards.

Highlights:

• Fostered Stakeholder Trust: Conducted stakeholder engagement, training session, workshops and awareness sessions across Globe to ensure seamless collaboration and improved relationships.
• Rewarded the “Flair Award” for distinguished contribution towards the Strategic Pillar’2025 for “Sustainability”.
• Sustainability Certifications: The LINUX Foundation: Green Software for Practitioners (LFC131) & CPD Certifications: TCFD: Task Force Financial Disclosures

• Providing and maintaining a single source of consistent information on all IT services delivered to the business.
• Monitoring, measuring, reporting and reviewing current performance of services and components in the enterprise IT environment and ensure IT capacity meets business needs.
• Acting as point of escalation, review and approval for key issues and decisions for all Service Management / Operations domains Spearheading the end-to-end Project Management, Service Delivery Management, Escalation Management, Operations Management, Stakeholder Engagement (CEO & CFO for the India Growth Market), Risk Management, Performance Management, Vendor Management, Liaison & Coordination, Client Retention, MIS Generation, P&L Management, Employee Engagement & Retention, Training & Development and People Management.
• Hands on experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures like SDWAN etc.
• Defining service standards and guidelines, governance structure that served as benchmark for excellent service delivery for multiple clients by leading teams of Delivery Managers
• Developing mechanism for transition for global clients using robust share service model; establishing framework of transformation, transition and delivery model
• Driving monthly service reviews & evolution forums with client & leadership, integration with project counterparts including proactive problem management, daily change calls, incident management
• Leading daily service delivery, continuous development & improvement of services in accordance with targets / objectives
• Designing and streamlining processes to ensure smooth functioning of the business operations.
• Developing project baselines, monitoring & controlling projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution of projects.
• Analyzing the user needs and requirements for determining feasibility of project within time and cost constraints
• Interacting with team members for ensuring smooth progress of project work; ensuring adherence to quality norms throughout the implementation process
• Provided infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.

Highlights:

• Led IT Operations & Infrastructure team and represented Philips (India & Europe IT teams) in HPe Workshop for deciding FMO setup (Future Model of Operations) between both organizations during the de-merger of the Organization.
• Drove the project for the “Green IT Guild” as part of the IT sustainability for the organization.
• Worked closely with Tomorrowland Project team for the User Services partner transformation from HCL to Lenovo for on-time and successful rollout and implementation with least user impact and represented the user service team toward country for the planning and rollout.
• Spearheaded the project for “AskThea-Chatbot” and integrated SNOW & Tachyon to improve the existing IT Chatbot interface.

• Heading Global Clients as the Service Delivery Manager and Project Manager for the Global Accounts
• Leading the cross-functional communication between respective technical resolver groups and Stakeholders
• Provided infrastructure services vision, enabled innovation to leverage IT trends that can create business value consistent with the company's requirements and expectations
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting
• Reduced service downtime by identifying potential risks and addressing them proactively.
• Optimized resource allocation across projects by analyzing workloads and forecasting future needs based on historical data.

Highlights:

• Headed IT Operations & Infrastructure team while Philips India de-merged into two different legal entities (Philips Lighting India Ltd & Royal Philips (Health Tech) India Ltd)
• India Modernization for setting up new Backup and Storage Infrastructure various locations in India and smooth transition of services to a new environment.
• Headed the T&T to ATOS for Network partner transformation for APAC data center operations and successful rollout and implementation with least user impact.

• ABS has its presence across the country with over 440 PoPs and multiple Data Centers
• SPOC for the Wipro (End User group) for escalating technical incidents
• First point of contact between users and resolver groups
• Coordinating with all Stakeholders by arranging Bridge calls and getting L1&L2 calls resolved within the stipulated timeline
• Coordinating and arranging the Regional technical teams, Field Engineers, Internal Teams, Third party Vendors and Telecom Service Providers (BSO) to adequately test and resolve the faults
• Responsible for managing the Uptime and SLA for IT, CCT, VAS & Marketing teams
• Rigorous follow ups with Resolver Group to fix the issues and provide RCAs & RFOs

• Financial Advisory: Advising the client as per their risk appetite for investment in different equities
• Making aware about the options available for short-term and long-term investment in equity market
• Business Development: Identifying prospective business, generating business from the existing clients and achieving profitability and increase in sales growth
• Client Servicing: Identifying prospective clients, generating business from the existing clientele, providing them with expert advisory services thereby achieving business targets
• Regular inputs on the market trends to ensure effective and profitable portfolio churn as well as revenue generation