Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Timeline
Generic
Madhur Sehgal

Madhur Sehgal

New Delhi

Summary

A competent professional with 9 + years of comprehensive experience gained in Client transitions, Operations, Process management, Process Set up, Training and People Management, Streamlining business processes, Defining continuous improvement processes, Accelerating employees' strengths, and building powerful teams that can overcome any obstacles. Strong communication, presentation, and mentoring skills with proven expertise in leading teams to develop procedures and service standards for business excellence.

Overview

10
10
years of professional experience
8045
8045
years of post-secondary education

Work History

Operations Manager

Clarivate
11.2021 - Current
  • Managing a team of 20 individuals and overseeing all day-to-day operational activities
  • Handling team functions including workforce planning, recruitment, induction, and performance appraisal
  • Creating a dynamic environment that fosters development opportunities and motivates high performance
  • Monitoring overall process functioning, identifying areas for improvement, and implementing measures to enhance customer satisfaction
  • Conducting team-building and employee engagement activities to promote collaboration and a healthy work environment
  • Improving morale and communication by implementing employee recognition and rewards programs
  • Implementing automation tools within processes to increase overall efficiency and profitability
  • Investigating client-related quality issues and sharing findings along with preventive measures
  • Presenting monthly dashboards to clients, detailing operational management, process improvements, and team efficiency
  • Presenting team performance and productivity reports to leadership for review and action
  • Measuring and reviewing performance via KPIs and creating corrective action plans for deviations
  • Applying operations best practices through regular audits and feedback documentation
  • Developing, implementing, and maintaining quality assurance protocols
  • Managing OPE and SLA adherence in alignment with benchmark standards

IP Manager

Clarivate
01.2020 - 10.2021
  • Conducted quality check of work done by processing team
  • Updating and keeping IP Management software updated all the time with relevant information
  • Keeping a watch on recent amendments in IP laws so that team remain updated with the changes happening in IP industry
  • Prepared various SOPs, procedural Manuals, and repositories for training purposes
  • Review of various audit reports to ensure delivery of quality work to the client
  • Led team meetings and one-on-one mentoring sessions to continuously improve performance
  • Communicated company directives and programs to associates and ensured all follow-up items completed accurately and timely

Principal IP Analyst

Clarivate
08.2018 - 01.2020
  • Prepared details SOPs and manuals for the team
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Demonstrated leadership by bringing improvements to work processes
  • Understood and followed directions received from leaders
  • Suggested various improvement ideas to improve efficiency

Senior IP Analyst

Clarivate
02.2017 - 07.2018
  • Remained highly organized and meticulous while working on several cases simultaneously
  • Resolved queries of fellow team members
  • Along with processing, started managing few additional responsibilities such as FIP audits, Review of internal query sheets
  • Highlighted various loopholes within the process and suggested improvement

IP Analyst

Clarivate
08.2015 - 01.2017
  • Understanding communication between client & USPTO and accordingly updating them in IP management software
  • Completed the assigned tasks within the stipulated deadlines
  • Supported senior team members on various projects to meet TAT deliverables

Account Manager

Net Brokers Pvt. Ltd.
03.2015 - 08.2015
  • Generate client leads to buy, sell, and rent property
  • Counsel clients on market conditions, prices, and mortgages
  • Show properties to potential buyers
  • Facilitate negotiations between buyers and sellers

Education

BA Vocational - Human Resources Management

Delhi University

MBA - Human Resources Management

Guru Gobind Singh Indraprastha University

Class XII - Commerce

Kendriya Vidyalaya

Class X -

Kendriya Vidyalaya

Skills

Operations Management

Strategic Planning

Project Management

Performance Management

Continuous Improvements

Team Building and Leadership

Staff Retention

Quality Assurance and Control

Client Relationships

Problem-Solving

Projects

Continuous Improvement Data Validation Client Quality Improvement De-docketing in IPMS Soft-Skill Strategic Project

Accomplishments

  • Currently managing multiple projects, including Data Quality Automation (DQA), Trademark Auto-Docketing Automation, Trademark Data Validation Automation, Client Portfolio Transfer, and Continuous Improvement initiatives
  • Achieved an efficiency gain of 100 hours by implementing the Data Quality Automation (DQA) tool
  • Saved 50 hours through the implementation of PAIR Docketing Automation
  • Increased process efficiency by 55 hours by introducing the RO Reconciliation Automation tool
  • Improved team efficiency by 48 hours by initiating the “Common Queries” project at the IP Admin level
  • Generated over 80 hours of efficiency by developing and implementing an Email Forwarding Automation tool

Timeline

Operations Manager

Clarivate
11.2021 - Current

IP Manager

Clarivate
01.2020 - 10.2021

Principal IP Analyst

Clarivate
08.2018 - 01.2020

Senior IP Analyst

Clarivate
02.2017 - 07.2018

IP Analyst

Clarivate
08.2015 - 01.2017

Account Manager

Net Brokers Pvt. Ltd.
03.2015 - 08.2015

BA Vocational - Human Resources Management

Delhi University

MBA - Human Resources Management

Guru Gobind Singh Indraprastha University

Class XII - Commerce

Kendriya Vidyalaya

Class X -

Kendriya Vidyalaya

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