Summary
Overview
Work History
Education
Skills
Websites
Key Achievements
Timeline
Generic

Madhur Sharma

Pune/Hyderabad / Bengaluru / Gurugram

Summary

Strategic Compliance and Risk Leader with over 18 years of experience in Banking and Financial Services. Expertise in developing and managing Compliance Risk Management Programs, including risk assessment and monitoring. Skilled in influencing senior stakeholders and translating regulatory requirements into actionable solutions. Proven track record in enhancing operational controls and utilizing data-driven insights for effective risk mitigation.

Overview

21
21
years of professional experience

Work History

Restaurant Owner & Manager

Amfinit Foods LLP
Goa
12.2023 - Current
  • Established and managed a full-service restaurant, implementing efficient workflows and optimizing the supply chain through strategic vendor relationships with over 20 suppliers, reducing COGS by 10% and ensuring consistent quality.
  • Oversaw end-to-end financial performance via robust inventory control and budget adherence, driving operational effectiveness and fostering a high-performance team culture.

Sr. Manager - PMO / Global Regulatory & Procedural Adherence (GRPA)

American Express
Manila
03.2021 - 06.2023
  • Defined and executed critical regulatory change programs, enhancing controls and delivering a 12% operational uplift across global testing.
  • Spearheaded global transformation projects, delivering ~1MM USD in savings over 18 months by reducing manual testing by 25% through a centralized PMO.
  • Enabled regulatory readiness and accelerated project delivery by 15% through cross-functional collaboration and alignment with global strategy.

Sr. Service Delivery Leader - Global Regulatory & Policy Assurance (GRPA)

American Express
Kuala Lumpur & Manila
04.2016 - 02.2021
  • Directed a 50+ member APAC team, ensuring regulatory compliance across 9 markets with zero critical audit findings.
  • Led process re-engineering and streamlining of risk controls, resulting in a 12% Opex reduction by eliminating redundant compliance testing.
  • Developed comprehensive root cause analyses (RCAs) and business dashboards, enabling proactive risk mitigation and reducing audit findings by 0% compared to the prior three audits.

Service Delivery Leader - Risk & Control

American Express
Gurgaon
08.2014 - 03.2016
  • Managed end-to-end risk controls and vendor compliance within Global Partner Network to mitigate key control gaps.
  • Rolled out Vendor Partner Assessment Models to enhance consistency and efficiency across offshore sites.
  • Embedded governance models in operations, strengthening compliance and operational integrity.
  • Fostered high employee morale, resulting in 20% improvement in team engagement scores.

Sr. Team Leader - Regulatory Self Testing

American Express
Greensboro & Gurgaon
04.2011 - 07.2014
  • Oversaw end-to-end business self-testing, ensuring regulatory adherence and operational efficiency across the Global Partner Network.
  • Led a 32-member team to meet rigorous bank SLAs, helping prevent potential non-compliance penalties.
  • Built executive dashboards for compliance health and SLA breach prediction, enabling proactive risk management.

Team Leader / Ops Lead - US Customer Operations

American Express
Gurgaon
01.2005 - 03.2011
  • Directed a 12-member US operational delivery team, improving VOC scores by 18% and reducing escalations by 35%, while consistently ranking in the top 3 teams for credit card upsell performance across all sales channels.
  • Led user acceptance testing (UAT) across key rollout programs, ensuring seamless go-live for tools impacting 500K+ customers.
  • Contributed to global projects aimed at enhancing user experience and streamlining operational processes.

Education

Leadership Certificate -

American Express & Harvard Business School
01.2017

Bachelor of Arts -

Delhi University
01.2012

Lean Six Sigma Discipline Certified -

Benchmark Six Sigma
01.2012

PMP Trained -

QAI
01.2010

Higher National Diploma in Computing -

Edexcel Board
01.2003

Skills

  • Regulatory compliance
  • Operational efficiency
  • Project management
  • Performance analysis
  • Quality assurance
  • Operations management

Key Achievements

  • Enhanced internal control and mitigated operational risk by putting forth control and operational risk programs across the global partner network in the US, supporting five vendors
  • Drove innovation in service delivery, highlighted by establishing Amex's first Millennial Network (KL), a pioneering diversity chapter in Asia
  • Leveraged Six Sigma, Lean, and Green Belt training to achieve measurable operational improvements, cost reductions, and productivity gains
  • Managed mission-critical business transformation and migrations with global impact while interfacing with onshore and offshore teams
  • Transitioned 2 processes from US to India.

Timeline

Restaurant Owner & Manager

Amfinit Foods LLP
12.2023 - Current

Sr. Manager - PMO / Global Regulatory & Procedural Adherence (GRPA)

American Express
03.2021 - 06.2023

Sr. Service Delivery Leader - Global Regulatory & Policy Assurance (GRPA)

American Express
04.2016 - 02.2021

Service Delivery Leader - Risk & Control

American Express
08.2014 - 03.2016

Sr. Team Leader - Regulatory Self Testing

American Express
04.2011 - 07.2014

Team Leader / Ops Lead - US Customer Operations

American Express
01.2005 - 03.2011

Leadership Certificate -

American Express & Harvard Business School

Bachelor of Arts -

Delhi University

Lean Six Sigma Discipline Certified -

Benchmark Six Sigma

PMP Trained -

QAI

Higher National Diploma in Computing -

Edexcel Board
Madhur Sharma