Madhur Tyagi
Meerut
Summary
Dynamic Assistant Manager at SBI Card with a proven track record in performance optimization and enhancing user experience. Successfully led cross-functional teams to transform digital platforms, resulting in a significant increase in customer engagement. Expertise in vendor management and issue resolution ensures compliance and security across all digital interfaces. Aiming to leverage these skills to further drive innovation in customer-focused initiatives.
Overview
6
6
years of professional experience
Work History
Assistant Manager
SBI CARD
Gurugram
06.2023 - Current
- Managed digital marketing support for SBI Card’s website and mobile app, ensuring seamless functionality, performance optimization, and enhanced user experience, leading to improved customer engagement and retention.
- Collaborating with cross-functional teams to drive digital campaign execution, troubleshoot platform issues, and optimize digital assets, contributing to increased efficiency and reduced downtime.
- Managing front-end and back-end changes for SBI Card’s website and mobile app, I ensured all vulnerabilities were mitigated, and I conducted annual security drills to enhance platform security, performance, and compliance.
Digital Marketing Intern
Fyndhere
05.2022 - 06.2022
- Enhanced digital assets, including text and graphics, to improve SEO rankings.
- Used web programming software and knowledge of HTML and XML to develop transactional web applications.
- Assisted in developing marketing materials such as brochures, flyers, and web content.
Sales Executive
EaseMyTrip
06.2019 - 07.2019
- Trained and mentored junior sales representatives and team members.
- Ensured seamless transactions by assisting customers in choosing optimal packages and finalizing purchases.
- Recognized by management for providing exceptional customer service.
Education
MBA -
Jaipuria Institute of Management
Noida01-2023
Bachelor of Computer Applications (B.C.A) -
Vidya Instituteof Creative Teaching
Meerut01-2020
Skills
- JavaScript Programming Skills
- Python
- Web Development: HTML
- CSS
- Data Management Using SQL
- Linux commands
- Vendor Management
- Issue Resolution
Accomplishments
- Represented my state in U19 Basketball state tournament
- Head boy of School
- Sports Captain
- House Captain
Affiliations
- Basketball
- Music
- Movies
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager
SBI CARD
06.2023 - Current
Digital Marketing Intern
Fyndhere
05.2022 - 06.2022
Sales Executive
EaseMyTrip
06.2019 - 07.2019
MBA -
Jaipuria Institute of Management
Bachelor of Computer Applications (B.C.A) -
Vidya Instituteof Creative Teaching
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